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I need to use a specific font (Nanum Gothic Extra Bold) for a certain project. Illustrator knows I have the font: If I start typing the name in, it autocompletes. But once I hit return, it selects a different font. And the font doesn't appear on the list.

What's going wrong and how can I get access to this font?

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have you verified the font is in good working order? Using any font management tools? – Scott Oct 24 '12 at 16:16
Just Mac's built-in Font Book. That seems t be able to pick up the one font fine. Any other tests of font integrity you'd recommend I run? – baudot Oct 24 '12 at 20:23

2 Answers

up vote 2 down vote

try rebuilding or clearing your font caches. Corrupted font caches can cause many problems. Here is a video on how to do that on a Mac: http://www.youtube.com/watch?v=Nf5ZuiaYgus

Peace, hope it helps...

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Not really. That link talks about using a separate tool I don't have to clear the font cache. It did point me to Adobe's own Troubleshooting Fonts page, but the instructions there for clearing the cache were behind the times: In my version of OS X, the commands they recommend for 10.5 and all after aren't supported any more. – baudot Sep 24 '12 at 20:29
I did eventually clear all font caches using the freeware tool "FontNuke". Unfortunately, this wasn't the problem. – baudot Sep 24 '12 at 21:00
up vote 0 down vote

Perhaps then try to reset your Illustrator prefs, by manually deleting them or adjusting them: http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ca.html

Maybe that will help - also if you own the font, contact that font foundry to see if there are any other reports of this issue.

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