Take the 2-minute tour ×
Graphic Design Stack Exchange is a question and answer site for Graphic Design professionals, students, and enthusiasts. It's 100% free, no registration required.

I manage our company's in-house graphic design. We have a lot of requests that are very simple (ie, ad-resizing, simple web banners, logo-adjustments, etc) and a number of requests that are complex and require a lot of back and forth (ie, brochures and magazines ranging from 3 to 200 pages, concept design for new ad campaigns, etc...)

Currently, we employ a very simple issue tracking system (which is technically for software development) for all requests. For the most part it does the job. Users can write a description of the materials they need, upload attachments, leave comments, but because our company is growing in size and the amount of requests are steadily growing, I was looking for a more robust solution.

After doing a lot of research, I've found a number of new systems I could potentially upgrade to, however, everything I have found explains how their system is best suited for an IT/software development team.

So before upgrading to a newer, more robust project management system that is specifically geared toward software development/IT desktop support, I was wondering if anyone of knew of any ticketing/collaborative systems specifically geared toward graphic design?

Thanks

share|improve this question
    
Hi Kdub! What are you currently using? –  Yisela Apr 14 '13 at 22:43
    
Some of the project management software I know / have seen in use in design agencies are activecollab, troi, revolver and FileMaker. I only worked with revolver and cannot really recommend it. –  tim human Apr 17 '13 at 4:58

4 Answers 4

Microsoft Sharepoint may be the best simple list-request option, particularly in a Microsoft based corporate environment. I use it daily in my day job, I have a custom list where people can input the request information and I manage the tasks from there.

With Sharepoint you have the ability to make custom views/lists and filter results based on any column (form field you create). You can even do calculated column formulas like "how many days before due date" or "if type = print, assign to Fred, if type = web, assign to Joe..." It is very customizable.

If you want a project management tool for multi-stage projects, as Johannes suggested, Basecamp may be better. It seems however that you are doing a similar thing to what I do (the in house graphics department), which is more "tasks" than "projects". Having used both basecamp and Sharepoint, Sharepoint is a much more appropriate solution for this.

share|improve this answer
    
I didn't realize we posted SharePoint at the same time. –  Matt Apr 15 '13 at 15:19
    
@graphicsman I think you might have just beat me to the send button... –  John Apr 15 '13 at 16:18
    
Have you used InfoPath 2010 and what SharePoint are you in? I'm using 2013 but I hate how you cant customize the form design or input. –  Matt Apr 15 '13 at 16:28
    
That is my frustration with it too. The lack of dynamic forms where "if option A is selected, reveal these options", and also the layout where everything is in vertical alignment sucks. My company uses it company wide in many departments, not just graphics. We're running 2010, and most of the integration side is managed by IT. Haven't used InfoPath. –  John Apr 15 '13 at 18:43

I don't know of any that are design specific. However, I work as a web developer and we also have UI designers who use the same system as all of the developers.

There's quite a few systems out there. The ones I'm most familiar with are Basecamp and JIRA.

JIRA is my personal favorite, I've used it at multiple companies and it is really customizable. It has great tracking abilities, burndown charts, and much much more.

While these type of software are usually geared towards software development there's no reason it can't apply to graphic design. You can attached screenshots to issues/stories and write all details about it as well.

I guess what you need to ask yourself is what you really want from a software, and see if said software meets your requirements -- and if it does, then look no further.

Besides, just because one thing is labeled to be used for thing A, doesn't mean you can't make it work for thing B.

That being said, maybe there is such a "graphic design" software, but I haven't heard of anything yet. Maybe someone else has.

share|improve this answer

There isn't any dedicated graphic design software out there that I've seen and I have looked.

Also, as already stated there is BaseCamp and JIRA. I wouldn't recommend JIRA because it is costly and for enterprise level unless you are looking for an enterprise edition.

Some other suggestions:

  • SharePoint: very customizable but for an enterprise level. There is an online edition here.
  • Filemaker pro does cost but fairly easy to do.

Open source ticket systems:

This stackoverflow thread may be helpful too. There are some other solutions I will post later from my hosting provider that offer free setups on my shared hosting. Thats another option. If you have a web server see what they offer.

share|improve this answer

If you're after something that is very generic, you could do worse than Trello: it's designed for tracking lists of lists, and then moving individual cards/requests between the lists. You have some pretty fine-grained controls for sharing within an organisation as well.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.