We receive a number of e-mails everyday requesting further information on our prices and service.
I used to answer with a "plain text" message and some PDF attachments with a graphical showcase of our products and prices.
After that, I built a MailChimp HTML e-mail with all the information and several photos and other images embedded in the main message, sent myself the test-email and used that as a sort of template that I would re-send using Mac Mail and changing some key parts such as "Dear John", service date, etc. However, I realized that many of my recipients were not receiving the message in the way it was intended. In particular, Hotmail users were getting a completely messed up e-mail.
So I went back to a simple text message with the attachments and out signature, but I'd really like to reply to inquiring customers with something more elaborate and graphical, in a newsletter style.
Is there any tool or site where I can design an inquiry response e-mail template that I can customize with the customer's name and other data, and send directly from the site, and that will work across all e-mail platforms? (Think MailChimp/ConstantContact, but not for newsletters; instead for individual customized e-mails that share a graphical theme/template).