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Out of the blue, Illustrator CS3 just started ignoring the area defined by the Crop Area Tool. Going to "Save for Web and Devices" now shows the entire artboard, not just the cropped region. It does this consistently for every file, including new ones that I create.


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On the "Save for Web & Devices" window there is a tab on the right, "Image Size". On this tab is a check box "Clip to Artboard" which basically tells Illustrator to ignore the crop area and to instead use the artboard size. Un-checking this box fixes the problem.

A more complete explanation and full details here

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This seems to be the answer. T. Stone have you tried this? – zachzurn Nov 16 '11 at 19:00

Sounds like a case where you need to trash your AI prefs. The file you need to delete is called "AIPrefs" and under Windows it's in \Users[username]\AppData\Roaming\Adobe\Adobe Illustrator CS5 Settings\en_US. Don't have OS X up and running on my MacBook to check the location, but it would be under Adobe Illustrator in the Applications folder.

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Tried this but didn't work. – T. Stone Jul 5 '11 at 15:28

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