Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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13
votes
3answers
2k views

An error in printed book is my fault: what do I do? [duplicate]

I designed a kids' activity book for my client. She handwrote all the text correctly and I typed a sentence out incorrectly. She approved the proof before print but that was the 6th draft so I guess ...
1
vote
4answers
158 views

Client won't return my emails. What do I do?

I am a graphic design freelancer and I have a client. I designed banners for him for his business. I charged 2 banners for only $80. Also, I gave him MULTIPLE options to choose from. I also told him, ...
1
vote
1answer
57 views

How should I handle delivery of original design assets to clients?

I'm increasingly having clients request delivery of all native files, including stock photos, fonts, etc. used in a design. Currently I've been using Thinkstock for photography, which only allows ...
20
votes
7answers
6k views

Why does my client want her company name confidential, when I post my work on design sites?

One of the clients I'm working with insists that my work with her stays confidential, she doesn't want her company logo nor their name to be shown on my designs when posted on Behance. Is it normal ...
2
votes
1answer
77 views

What's the best method to send and receive eps files to and from clients?

Every once in a while a client emails me a .eps file. Most of the time these files fail to open or they open with errors. This can often delay production or mistakenly allow errors to slip through. ...
7
votes
4answers
723 views

If/When to stop asking a client for clarification and just design

I am an in-house designer for a small tech start-up business. I create all of their advertising materials. This is an issue I've run into many times with my point of contact from whom I get the ...
2
votes
1answer
139 views

Typo error on printed double sided flyer that client approved. Should the designer pay? [duplicate]

A client sent the text which was copied and pasted for a flyer design. The client approved the final file for print. The flyer is printed but does have a typo error. Is the designer responsible for ...
11
votes
3answers
994 views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
10
votes
4answers
424 views

Best practices for client presentation when not face to face

When presenting a project to a client, I like to walk them through stages. This helps me limit their perception to a specific path of design and tends to go a long way to helping them understand ...
11
votes
2answers
962 views

What to do when a client cancels the deal but uses your concept?

Hello fellow designers, Some time ago, a client requested me a logo design for his new company. After I showed him some rough concepts, we came to an agreement on what the final logo should look ...
3
votes
1answer
49 views

What to charge for a first request to use a design for packaging

I've just been approached out of the blue with a request to use one of my illustrations on the packaging on a snack food product and the website that will market it. I've never had such a request and ...
4
votes
2answers
96 views

Usage fees / royalties for re-purposing an existing illustration

a client paid me a fair fee to be allowed to use an existing illustration I had done as a background image on their website. Now they have contacted me to ask whether they could print the ...
8
votes
4answers
728 views

How to request vector source files after a job is complete?

I am an office manager for a security company. When I was first hired on, my boss had a friend of a friend that he used to do the business cards and letterhead. They designed it, but used a logo that ...
8
votes
2answers
218 views

What questions should be included in a design brief?

I've recently come across the concept of the design brief as something that the designer generates to the client in order to fully comprehend the scope of the task and to minimize the amount of ...
14
votes
5answers
860 views

In what cases should I pay attention to my design's colour scheme when presenting it? When I do, what is a good way to do so?

Although I have little problems creating a colour palette for my designs, I do find it very difficult to present them to my customers. When I do, I mostly get either blank stares or micromanagement ...
27
votes
10answers
5k views

How can a designer explain their work to non-creative people?

One issue I face personally is how can I, as a designer, effectively explain my work to potential clients or people that do not have a creative side. I know how to explain what software or process was ...
1
vote
1answer
93 views

Copying Logo image from PDF to word processor

I want to provide a logo design to a client in a vector format for print. I want them to be able to access it to apply to text documents in various word processors as they choose, and hoped for it to ...
3
votes
1answer
158 views

Best way to send client designs

I have several design ideas wich I want to send to a client, although the easiest way is to send them an email with the images attached then get feedback and send another email is there an easier way? ...
16
votes
6answers
3k views

How to deal with vague comments about a design from my clients and boss?

I am the only qualified designer in the company I work for, and I struggle with someone higher up the food chain, who has no experience in graphic design, who doesn't know current trends or anything ...
1
vote
1answer
76 views

How to go about “writing up” a legal contract for clients

I'm asking this question because of this one and also for previous people I've seen ask similar Q's. As a fairly new designer who doesn't really have much freelance work under my belt (just the odd ...
1
vote
1answer
105 views

Do I charge my first client before or after the design is complete?

This is my first serious client and their first design experience. I am designing a Logo and a business card for them. We haven't discussed price yet and I haven't started on their design either, so ...
2
votes
1answer
79 views

Is it okay to attempt to retract pro bono work?

I am a member of a non-profit organization that has used a logo that was designed pro bono by one of our members for several years. Very recently, this designer has had a falling out with some of the ...
9
votes
2answers
1k views

How to convince a client to have their logo redesigned?

My current client have requested a full campaign, brochures, website, all material except they have requested that the logo stays the same. They are a relatively mid-sized company, and have had the ...
2
votes
6answers
434 views

Is a poorly designed website better than no website for a commercial enterprise?

For businesses, a website is a channel of communication. For all except web-based businesses, it's not the only channel of communication available. Given that anyone could make a DIY website for next ...
23
votes
7answers
5k views

How do you deal with clients who bash your designs?

This has happened to me a few times, in bigger or smaller scale, and I think it happens to many of us. We as designers have the pleasure/curse of leaving quite a bit of us in every design. When ...
1
vote
2answers
129 views

Client communication problem re Logo and Branding

A few years ago I made a website for a client. It was arranged informally, there was no contract. Since that time his business has grown along with the website and I'm also involved regularly in ...
1
vote
0answers
190 views

How much less to charge as a senior/new graduate for a identity+web package? [closed]

First off, some context: I am a second-semester senior in a graphic design program and will be graduated for most the the project described below. I have worked in an agency before as the main ...
5
votes
2answers
154 views

Is ISO 9001 compliant artwork a common requirement?

A pharma client of mine who I do artwork and packaging design for has asked for all .ai files to be given to them for compliance with ISO 9001 manual. Is this normal? I ask because I don't have a ...
5
votes
2answers
127 views

How To Ask Fellow Designer For Native Files For Prepress Purposes Only?

I am the graphic designer and sole prepress person for a small quick print shop. I often come across issues with a file to be printed and cannot make the needed changes or compensations as they arise ...
2
votes
6answers
432 views

Client wants to remove footer on certain pages, should I?

I have a client who insists that we remove the footer from certain pages under the guise of 'the footer will distract people and they will leave the site/not finish the journey'. To me, this sounds ...
2
votes
1answer
361 views

When Clients ask for all of the fonts you use in their branding materials

What is the correct way to handle a client if they ask you for all of your native design files and specifically the FONTS. Do you charge them for the native files if they have already paid for the ...
1
vote
4answers
141 views

Is this logo redesign a step in the right direction or is it better to stick with the original?

NOTE: This is a continuation from a previous question: Critique Request: CAD drafting contractor logo I've implemented some of the suggested changes from my previous for this logo redesign ...
0
votes
1answer
171 views

How to create a logo as same as given measurement/proportion. I have already created one. Kindly refer below

Client specification goes like this: "Keep in mind that for actual utilization of the logo, the size may vary from 3 cms x 3 cms to 75 x 75 cms. While designing, this aspect should be kept in mind." ...
2
votes
3answers
236 views

What design resources should I expect to get from a client?

I've just been approached to create some t-shirt designs for a tech company and I was just wondering whether I should expect anything from them besides their logo? As an example, If they had a ...
2
votes
3answers
290 views

Organizing PSDs for developers

Is it ok for designers to not organize PSDs before giving them to developers? If not, how do you prepare your PSDs for developers? I'm asking, from the perspective of a developer.. the designers I ...
0
votes
2answers
111 views

Client likes to fiddle with my designs [duplicate]

I am designing a logo for a client. I've given her a few ideas and she wants to take 3 of them and work on them herself with her sister. We have a contract and she'll pay me so that's not the issue. I ...
20
votes
7answers
7k views

How to answer the ever-present 'make the logo bigger'?

Just like most of us, I regularly face the client desire to 'make the logo bigger'. Especially in web designs, clients want to inflate their logos to ridiculous sizes. How do I effectively counter ...
9
votes
10answers
2k views

How can I work with a client that doesn't know what they want?

Hi all the professional out there, I am helping a client/friend with a website design. He is a conceptual thinker. Yet his ideas are always inspirational but not practical. He is always wanting a ...
13
votes
4answers
3k views

Should I mention rush fees in my quote?

I've had a new client request a web site in 2 weeks. Not only I already find that pretty quick but I'm totally loaded so I charged a rush fee that I was comfortable with. I wrote the rush fee in my ...
3
votes
1answer
270 views

What are some good resources for branding exercises or workshops?

I have the chance to set up the branding for a friend's start up business. We're not looking at actual logos just yet, just trying to work out a voice, look and feel for the business - map out what ...
6
votes
4answers
900 views

What can a designer do if a client claims that the work delivered is unacceptable and refuses to pay?

I recently had an experience with a client that was a bit messy, and now they don't want to pay for the work I did. They needed some presentation decks, one of which needed to be editable (text to ...
5
votes
1answer
623 views

Using work in your portfolio that you're not too pleased with?

This is going based on the fact that apart from my University work, I don't have a great deal of freelance work to fill a portfolio so I can't really choose to leave stuff out. I've heard people say ...
13
votes
9answers
5k views

Should I ask for payment for my logo and website design when I delivered them late?

I have designed a logo and a website for a company. Because I took a little longer than usual (3 weeks), they are talking about hiring someone else. I delivered the designs, (10 Logo Designs with at ...
4
votes
1answer
93 views

Would moving away from urban areas affect client acquisition for a freelance designer?

I am an entry level designer contemplating a move to the country. This move would give me lots more time to work on my portfolio and develop my skills, but also isolate me from the more white-collar ...
11
votes
4answers
621 views

How should I handle a client when they ask for my opinion about another designer's work?

I met a client that currently works with a designer whom I don't know - the client showed me his new logo and asked my opinion about it. I answered that I don't like "grey on grey background". That's ...
10
votes
4answers
1k views

How can I explain to my client that more than two fonts in a logo is a bad idea?

I created a logo using an M & C from Moonhouse font. I modified them letters to suit their brand, but the basic shape is still recognizable. The company name is in Goodtimes font, to indicate that ...
3
votes
2answers
186 views

Is there benefit to old-world, analog, customer appreciation?

I got to thinking...... Years ago, when you became Adobe Certified, Adobe mailed you a package. In that package was a nice foil embossed certificate, a small Adobe-branded notebook (great quality) ...
0
votes
0answers
32 views

Give the master files to the client or not? [duplicate]

When a costumer asks you to give him all the files you have for an animation so he can make changes in the future, should you give them? or charge a different amount for that? What to do? Regards. ...
3
votes
2answers
90 views

What should I do to resell a branded design to national partners of an organisation, that I created for a single local partner?

I tried searching for some answers before posting this but since my situation is so unique my questions were never completely cleared up. So about a year ago I was approached by a member of a ...
19
votes
6answers
4k views

What is the 'John Doe' of company names and logos?

I need to communicate a instruction about a technique converting a company name into a logo. I don't want to show real world examples. Because it needs to be obvious that the person following the ...