Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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5
votes
3answers
1k views

Would you compromise your design and how far should you go?

I am pretty sure that most of us here, or at least those do graphic design for living, have found themselves in following situation: You agree with a client to do the design, agree on price, ...
3
votes
3answers
132 views

How to appropriately charge a client for past resources?

Freelance based question..... Scenario: A piece was designed two years ago. In the piece there are several client-supplied photographs. When the original piece was designed, the only image ...
28
votes
8answers
6k views

Is the use of a QR code worth the space it requires?

I recently had a discussion with a client. He asked me if I felt a QR code on a marketing piece would be beneficial. I asked him, "What would the code contain? What information would the code ...
0
votes
1answer
11 views

How do you present contracts to clients?

Do you just put your Terms & Conditions on your website and make sure the link to them is very clear for clients to see and click on? Do you email them a link to make sure they see the Terms ...
6
votes
2answers
106 views

Client refusing to pay

I have just completed and supplied 3 logos to a client. I quoted $750 for 3 logo designs. This quote was accepted and I was told to proceed. The problem is that my client is not happy with any of the ...
15
votes
5answers
2k views

Client asking for design suggestions

My first-time client, referred by a very loyal client of mine, does not want to follow my designing route (for what I’m assuming are personal financial reasons). They want something “fresh, new, ...
9
votes
3answers
831 views

What to do when a client is not managing the project and costing you time / money

I've been a freelance designer for about 7 years, but more recently have been functioning more as an agency with private project and a few staff....I wanted to get some advice on some issues that keep ...
2
votes
0answers
26 views

How can you continue to work with an undecided client but has already payed? [duplicate]

I've been working with a logo for a client whom has already payed a deposit. I created 3 different proposals until he picked one and started making changes from that chosen design. In the next to ...
2
votes
1answer
81 views

how to explain to a client why the logo he has on his mind is a bad idea?

I have a close friend (with a very strong opinion) who asked me to design a logo for his brand new software company. I did all my survey, I asked him what are his views and I presented to him some ...
15
votes
3answers
3k views

Client wants font as logo

I wrote the business name of my client's using a font in a design I created. The client wants me to send him "that" - the name of his business in "that type of fancy/cool" font - as a logo to him. In ...
9
votes
7answers
874 views

Client wants .ai file but it doesn't display correctly

I have a client from hell, she wants my original .ai files and that is fine, however she downloaded Ai CC and is now complaining that "things don't show up right"... this is a map and has about 70 ...
13
votes
3answers
2k views

An error in printed book is my fault: what do I do? [duplicate]

I designed a kids' activity book for my client. She handwrote all the text correctly and I typed a sentence out incorrectly. She approved the proof before print but that was the 6th draft so I guess ...
0
votes
4answers
180 views

Client won't return my emails. What do I do?

I am a graphic design freelancer and I have a client. I designed banners for him for his business. I charged 2 banners for only $80. Also, I gave him MULTIPLE options to choose from. I also told him, ...
1
vote
1answer
66 views

How should I handle delivery of original design assets to clients?

I'm increasingly having clients request delivery of all native files, including stock photos, fonts, etc. used in a design. Currently I've been using Thinkstock for photography, which only allows ...
21
votes
7answers
6k views

Why does my client want her company name confidential, when I post my work on design sites?

One of the clients I'm working with insists that my work with her stays confidential, she doesn't want her company logo nor their name to be shown on my designs when posted on Behance. Is it normal ...
2
votes
1answer
87 views

What's the best method to send and receive eps files to and from clients?

Every once in a while a client emails me a .eps file. Most of the time these files fail to open or they open with errors. This can often delay production or mistakenly allow errors to slip through. ...
7
votes
4answers
772 views

If/When to stop asking a client for clarification and just design

I am an in-house designer for a small tech start-up business. I create all of their advertising materials. This is an issue I've run into many times with my point of contact from whom I get the ...
2
votes
1answer
161 views

Typo error on printed double sided flyer that client approved. Should the designer pay? [duplicate]

A client sent the text which was copied and pasted for a flyer design. The client approved the final file for print. The flyer is printed but does have a typo error. Is the designer responsible for ...
13
votes
3answers
1k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
10
votes
4answers
451 views

Best practices for client presentation when not face to face

When presenting a project to a client, I like to walk them through stages. This helps me limit their perception to a specific path of design and tends to go a long way to helping them understand ...
11
votes
2answers
1k views

What to do when a client cancels the deal but uses your concept?

Hello fellow designers, Some time ago, a client requested me a logo design for his new company. After I showed him some rough concepts, we came to an agreement on what the final logo should look ...
3
votes
1answer
78 views

What to charge for a first request to use a design for packaging

I've just been approached out of the blue with a request to use one of my illustrations on the packaging on a snack food product and the website that will market it. I've never had such a request and ...
4
votes
2answers
109 views

Usage fees / royalties for re-purposing an existing illustration

a client paid me a fair fee to be allowed to use an existing illustration I had done as a background image on their website. Now they have contacted me to ask whether they could print the ...
8
votes
4answers
764 views

How to request vector source files after a job is complete?

I am an office manager for a security company. When I was first hired on, my boss had a friend of a friend that he used to do the business cards and letterhead. They designed it, but used a logo that ...
8
votes
2answers
272 views

What questions should be included in a design brief?

I've recently come across the concept of the design brief as something that the designer generates to the client in order to fully comprehend the scope of the task and to minimize the amount of ...
14
votes
5answers
875 views

In what cases should I pay attention to my design's colour scheme when presenting it? When I do, what is a good way to do so?

Although I have little problems creating a colour palette for my designs, I do find it very difficult to present them to my customers. When I do, I mostly get either blank stares or micromanagement ...
29
votes
10answers
5k views

How can a designer explain their work to non-creative people?

One issue I face personally is how can I, as a designer, effectively explain my work to potential clients or people that do not have a creative side. I know how to explain what software or process was ...
1
vote
1answer
96 views

Copying Logo image from PDF to word processor

I want to provide a logo design to a client in a vector format for print. I want them to be able to access it to apply to text documents in various word processors as they choose, and hoped for it to ...
3
votes
1answer
173 views

Best way to send client designs

I have several design ideas wich I want to send to a client, although the easiest way is to send them an email with the images attached then get feedback and send another email is there an easier way? ...
16
votes
6answers
3k views

How to deal with vague comments about a design from my clients and boss?

I am the only qualified designer in the company I work for, and I struggle with someone higher up the food chain, who has no experience in graphic design, who doesn't know current trends or anything ...
1
vote
1answer
89 views

How to go about “writing up” a legal contract for clients

I'm asking this question because of this one and also for previous people I've seen ask similar Q's. As a fairly new designer who doesn't really have much freelance work under my belt (just the odd ...
1
vote
1answer
129 views

Do I charge my first client before or after the design is complete?

This is my first serious client and their first design experience. I am designing a Logo and a business card for them. We haven't discussed price yet and I haven't started on their design either, so ...
2
votes
1answer
84 views

Is it okay to attempt to retract pro bono work?

I am a member of a non-profit organization that has used a logo that was designed pro bono by one of our members for several years. Very recently, this designer has had a falling out with some of the ...
9
votes
2answers
2k views

How to convince a client to have their logo redesigned?

My current client have requested a full campaign, brochures, website, all material except they have requested that the logo stays the same. They are a relatively mid-sized company, and have had the ...
3
votes
6answers
443 views

Is a poorly designed website better than no website for a commercial enterprise?

For businesses, a website is a channel of communication. For all except web-based businesses, it's not the only channel of communication available. Given that anyone could make a DIY website for next ...
24
votes
7answers
5k views

How do you deal with clients who bash your designs?

This has happened to me a few times, in bigger or smaller scale, and I think it happens to many of us. We as designers have the pleasure/curse of leaving quite a bit of us in every design. When ...
1
vote
2answers
138 views

Client communication problem re Logo and Branding

A few years ago I made a website for a client. It was arranged informally, there was no contract. Since that time his business has grown along with the website and I'm also involved regularly in ...
1
vote
0answers
204 views

How much less to charge as a senior/new graduate for a identity+web package? [closed]

First off, some context: I am a second-semester senior in a graphic design program and will be graduated for most the the project described below. I have worked in an agency before as the main ...
5
votes
2answers
164 views

Is ISO 9001 compliant artwork a common requirement?

A pharma client of mine who I do artwork and packaging design for has asked for all .ai files to be given to them for compliance with ISO 9001 manual. Is this normal? I ask because I don't have a ...
5
votes
2answers
142 views

How To Ask Fellow Designer For Native Files For Prepress Purposes Only?

I am the graphic designer and sole prepress person for a small quick print shop. I often come across issues with a file to be printed and cannot make the needed changes or compensations as they arise ...
2
votes
6answers
468 views

Client wants to remove footer on certain pages, should I?

I have a client who insists that we remove the footer from certain pages under the guise of 'the footer will distract people and they will leave the site/not finish the journey'. To me, this sounds ...
2
votes
1answer
449 views

When Clients ask for all of the fonts you use in their branding materials

What is the correct way to handle a client if they ask you for all of your native design files and specifically the FONTS. Do you charge them for the native files if they have already paid for the ...
1
vote
4answers
143 views

Is this logo redesign a step in the right direction or is it better to stick with the original?

NOTE: This is a continuation from a previous question: Critique Request: CAD drafting contractor logo I've implemented some of the suggested changes from my previous for this logo redesign ...
0
votes
1answer
176 views

How to create a logo as same as given measurement/proportion. I have already created one. Kindly refer below

Client specification goes like this: "Keep in mind that for actual utilization of the logo, the size may vary from 3 cms x 3 cms to 75 x 75 cms. While designing, this aspect should be kept in mind." ...
2
votes
3answers
244 views

What design resources should I expect to get from a client?

I've just been approached to create some t-shirt designs for a tech company and I was just wondering whether I should expect anything from them besides their logo? As an example, If they had a ...
2
votes
3answers
323 views

Organizing PSDs for developers

Is it ok for designers to not organize PSDs before giving them to developers? If not, how do you prepare your PSDs for developers? I'm asking, from the perspective of a developer.. the designers I ...
0
votes
2answers
149 views

Client likes to fiddle with my designs [duplicate]

I am designing a logo for a client. I've given her a few ideas and she wants to take 3 of them and work on them herself with her sister. We have a contract and she'll pay me so that's not the issue. I ...
20
votes
7answers
7k views

How to answer the ever-present 'make the logo bigger'?

Just like most of us, I regularly face the client desire to 'make the logo bigger'. Especially in web designs, clients want to inflate their logos to ridiculous sizes. How do I effectively counter ...
9
votes
10answers
2k views

How can I work with a client that doesn't know what they want?

Hi all the professional out there, I am helping a client/friend with a website design. He is a conceptual thinker. Yet his ideas are always inspirational but not practical. He is always wanting a ...
13
votes
4answers
3k views

Should I mention rush fees in my quote?

I've had a new client request a web site in 2 weeks. Not only I already find that pretty quick but I'm totally loaded so I charged a rush fee that I was comfortable with. I wrote the rush fee in my ...