Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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8
votes
7answers
2k views

Need help with moral dilemma of first client

Sorry in advance for the long read. I'm 22 years old and just finished university for graphic design. I was approached by a small business which wanted me to design them a logo, stationery, and a ...
8
votes
2answers
246 views

Graphic/Web Designers - Offering a monthly retainer?

After a web design project has been built. Is it standard practice to offer a monthly retainer to support the software you have built? Such as £100 per month that gives the client a maximum of 3 ...
0
votes
1answer
50 views

Who owns the InDesign files?

As a company, if I hire a graphic designer to create ads, brochures, etc who owns the InDesign files? Does the designer or the company that hired the designer own the files? My company hired a ...
1
vote
1answer
88 views

Reason to use vector art instead of photos (How to convince a client one style is better than the other)

Context: I did some vector art to use in a login page and adverts. I got cool reviews about it, but my boss prefers real photos instead of vector art. The photos and vector art are for a Business ...
7
votes
3answers
400 views

Working with minimal direction and no feedback from client

I have a client who is "too busy" to provide direction (or even feedback) regarding his new marketing materials. I have brochure cover ideas that are going in vastly different directions. Do I show ...
4
votes
1answer
31 views

How do I approach reusing and charging for previous work?

I have a web design project that for various reasons was never completed (i.e the client never received any final files, the contract was cancelled and is very unlikely to be restarted). The project ...
8
votes
3answers
396 views

How should a designer address a client that has a slow delivery and approval time?

Playing off this question "How should a designer communicate price is negotiable to a client?" and creating a question that isn't about software I was curious to know how do designer's include ...
-2
votes
1answer
44 views

Would this be copyright or patent issue [closed]

I'll keep it simple. As a hobby I do photo edits for people on Instagram to help them promote things, in this case an up-and-coming body builder/power lifter. For the most part he has always just ...
6
votes
2answers
130 views

Does graphic design have an ethical responsibility?

Graphic design serves as a filter through which much of our communication is disseminated. Graphic designers find themselves in the unique position of being gatekeepers of information as well as ...
3
votes
1answer
40 views

Traditional Illustration/digtal

I have a traditional logo (as on Illustration board, inked and painted) to finish for a client in Pennsylvania. I am in Idaho. What would be is best; Mail the piece and let them use it with a local ...
0
votes
2answers
76 views

How to assess whether a non-designer values good design? [closed]

I am in a situation where I need to evaluate some people (non-designers) based on how much they value great visual design. This is in the context of company branding, software product aesthetic & ...
25
votes
8answers
10k views

$300 Logo Redesign as “Trial” Project for Possible Full-time Position

I’ve been freelancing for around seven years now, but I’m not sure how to handle this situation. I have a startup interested in me for an interface design position, but they want to do a trial project ...
5
votes
2answers
131 views

Bring a bad design project to a close

I am having a difficult time with a client. He's someone I have known since uni and we have worked well together since then. This time he hired me to re-do the design of his website. His main ...
3
votes
3answers
85 views

How to convince agency clients I know what I'm doing? [closed]

I'm the solo designer at a 7-person web agency. The other employees are programmers and the owner (whose background is in IT). Our clients are mostly small to mid-sized businesses. While I do have ...
0
votes
1answer
47 views

Concerns about handing over assests [duplicate]

I have a sticky situation and I'm not quite sure how to deal with it. As part of branding a company for a friend/client I have created some cartoon type characters (as well a logo, fonts, colours, ...
1
vote
1answer
132 views

How many logo variation is too many? [duplicate]

Some background & context When including third party logos, we often get given low quality files. Mostly these are low resolution JPGs, but I have seen badly hand drawn scans (expected to be used ...
2
votes
1answer
73 views

Hand over PSD files for web slideshow

I agreed to make 5 images for a web slideshow for a client. I haven't sent the quote for the work yet but they are already asking for the source file (psd file) I guess to create their own images in ...
6
votes
1answer
305 views

How to manage working for friends or family

I'd like to see peoples opinions and methods for managing jobs for family or friends. Just to clarify, I mean singular freelance jobs. Actual employment would be something different altogether in my ...
19
votes
5answers
3k views

How can I protect my job from a client publishing it elsewhere?

I am designing a brochure of 1,872 pages for a client. This client is asking me provide him with a copy of the job. I am 100% sure if I provide a copy this job is gone. He will print it elsewhere. ...
9
votes
2answers
241 views

How do I convince my client that coloring their brand name in a text block is a bad idea?

My company keeps requesting that the company name be in green (the brand color) every time it appears in a text block. This is jarring, disruptive and generally bad design but I am having a hard time ...
1
vote
2answers
59 views

Project & Client Management

I run a small 2 man design company and although it hasn't seriously affected is in the 4 years we've been working for, we are terrible at project and client management.. We have no set workflow for ...
2
votes
1answer
58 views

Data loss when e-mailing files: is it relevant, and how to prevent it?

Only recently I came across the possibility that e-mailing files may change and damage those files. Especially when mailing *.jpgs to web-based mail servers like Gmail or Outlook.com: I wouldn't be ...
6
votes
5answers
2k views

How do you handle a client who doesn't like a stock photo

I am creating a flyer for a gym. The client has given me very little details in what they expect. I provided the design, they like it but they want to use a different photo. I would prefer to handle ...
21
votes
9answers
5k views

How do I treat requests for work for causes that go against my personal principles?

Recently, I received a request for a quote from a party that promotes and teaches an ideology that diametrically opposes my own beliefs. The job involved designing promotion material for classes and ...
1
vote
1answer
70 views

Does anyone know of a good Graphic Design contract I can find online to give clients? [closed]

Does anyone know of a good Graphic Design contract I can find online to give clients? - I came across this site because a client keeps asking for the InDesign source files and I don't have a proper ...
17
votes
4answers
4k views

The changes requested by the client look terrible, what can I put in my portfolio?

So for a while now I've been lerning web design / web development, done a few small projects for classes (I'm a student), read up on the subject, watched videos and so on. I'm now somewhat familiar ...
1
vote
3answers
106 views

My client ended up doing the project himself

My client wanted a flyer done. I did it and they didn't like it. I redid it and they said they liked it but wanted significant changes. So I did those and heard nothing. When I asked later if they'd ...
10
votes
9answers
2k views

As a graphic designer, should I use my personal name or create a business name/branding?

For a designer who begins doing freelance or start (or renaming) his/her own business, there's usually that critical decision that must be made: Should I use my own name or have a business name for ...
4
votes
1answer
863 views

When does the designer pay for a reprint

The QR code supplied by designer was incorrect. This was discovered by the client after all materials were printed and delivered. Everything was scrapped and reprinted. What level of responsibility ...
0
votes
2answers
91 views

What you do if there is a client ask you to work on project outside your specialization?

For example, You are a logo designer for more over 5 years.But someday, there is a client ask you to make 3D models through e-mail.Will you accept it??If you don't accept it, how to say to him/her? ...
2
votes
2answers
104 views

Should I send a separate invoice for each job?

I've done 2 jobs for the same client this weekend. Do I put them on the same invoice or send him two separate ones?
7
votes
4answers
1k views

Would you compromise your design and how far should you go?

I am pretty sure that most of us here, or at least those do graphic design for living, have found themselves in following situation: You agree with a client to do the design, agree on price, ...
7
votes
4answers
240 views

How to appropriately charge a client for past resources?

Freelance based question..... Scenario: A piece was designed two years ago. In the piece there are several client-supplied photographs. When the original piece was designed, the only image ...
37
votes
10answers
7k views

Is the use of a QR code worth the space it requires?

I recently had a discussion with a client. He asked me if I felt a QR code on a marketing piece would be beneficial. I asked him, "What would the code contain? What information would the code ...
5
votes
2answers
97 views

How do you present contracts to clients?

Do you just put your Terms & Conditions on your website and make sure the link to them is very clear for clients to see and click on? Do you email them a link to make sure they see the Terms ...
7
votes
1answer
198 views

Client refusing to pay

I have just completed and supplied 3 logos to a client. I quoted $750 for 3 logo designs. This quote was accepted and I was told to proceed. The problem is that my client is not happy with any of the ...
17
votes
6answers
2k views

Client asking for design suggestions

My first-time client, referred by a very loyal client of mine, does not want to follow my designing route (for what I’m assuming are personal financial reasons). They want something “fresh, new, ...
9
votes
3answers
928 views

What to do when a client is not managing the project and costing you time / money

I've been a freelance designer for about 7 years, but more recently have been functioning more as an agency with private project and a few staff....I wanted to get some advice on some issues that keep ...
2
votes
0answers
33 views

How can you continue to work with an undecided client but has already payed? [duplicate]

I've been working with a logo for a client whom has already payed a deposit. I created 3 different proposals until he picked one and started making changes from that chosen design. In the next to ...
2
votes
1answer
150 views

how to explain to a client why the logo he has on his mind is a bad idea?

I have a close friend (with a very strong opinion) who asked me to design a logo for his brand new software company. I did all my survey, I asked him what are his views and I presented to him some ...
16
votes
3answers
3k views

Client wants font as logo

I wrote the business name of my client's using a font for a design I created. The client wants me to send him "that" - the name of his business in "that type of fancy/cool" font - as a logo to him. In ...
9
votes
7answers
1k views

Client wants .ai file but it doesn't display correctly

I have a client from hell, she wants my original .ai files and that is fine, however she downloaded Ai CC and is now complaining that "things don't show up right"... this is a map and has about 70 ...
14
votes
3answers
2k views

An error in printed book is my fault: what do I do? [duplicate]

I designed a kids' activity book for my client. She handwrote all the text correctly and I typed a sentence out incorrectly. She approved the proof before print but that was the 6th draft so I guess ...
0
votes
4answers
249 views

Client won't return my emails. What do I do?

I am a graphic design freelancer and I have a client. I designed banners for him for his business. I charged 2 banners for only $80. Also, I gave him MULTIPLE options to choose from. I also told him, ...
1
vote
1answer
125 views

How should I handle delivery of original design assets to clients?

I'm increasingly having clients request delivery of all native files, including stock photos, fonts, etc. used in a design. Currently I've been using Thinkstock for photography, which only allows ...
23
votes
7answers
6k views

Why does my client want her company name confidential, when I post my work on design sites?

One of the clients I'm working with insists that my work with her stays confidential, she doesn't want her company logo nor their name to be shown on my designs when posted on Behance. Is it normal ...
2
votes
1answer
270 views

What's the best method to send and receive eps files to and from clients?

Every once in a while a client emails me a .eps file. Most of the time these files fail to open or they open with errors. This can often delay production or mistakenly allow errors to slip through. ...
7
votes
5answers
892 views

If/When to stop asking a client for clarification and just design

I am an in-house designer for a small tech start-up business. I create all of their advertising materials. This is an issue I've run into many times with my point of contact from whom I get the ...
2
votes
1answer
315 views

Typo error on printed double sided flyer that client approved. Should the designer pay? [duplicate]

A client sent the text which was copied and pasted for a flyer design. The client approved the final file for print. The flyer is printed but does have a typo error. Is the designer responsible for ...
15
votes
5answers
2k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...