Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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8
votes
4answers
1k views

How far (and how often) in the process do you let a client see a work in progress?

Before you start typing on your keyboard, I know it's good practice to let a client know what you're doing by showing them WIP (Work In Progress) pictures of the artwork you're doing. But sometimes ...
0
votes
0answers
17 views

How do I estimate times based on a design proposal for 5 different pieces? [on hold]

Okay so my boss just gave me a huge packet with a proposal from some potential client for a job relating to an annual event with 5 different pieces: brochure "takeaway piece" mural (car) wrap ...
4
votes
5answers
171 views

How to get my designer to feedback my idea?

I am a client of a designer. This is our first project/job for each party, and he is willing to do the design for me for free as long as I'm listed as his client on his site. So far so good, I'm happy ...
2
votes
2answers
6k views

How to Best Create Templates for Clients to edit the content/copy

The Big Question What is the best (possibly a software application) to create Documents (e.g PDF Brochures, Business Portfolios, Annual Reports etc)so that a client can edit the text content? My ...
2
votes
1answer
61 views

Do I own the rights to show my designs in my portfolio?

I was hired as a freelancer to do some work for a company. I made a design that I love which included some of the company's data within it. I asked to put it on my portfolio and they got very ...
2
votes
3answers
94 views

Requirements for clients at the beginning of the design process?

After freelance designing for a little while now, I've realized that sometimes the process between the designer and client goes smoothly mostly when the client has a pretty good idea of what they want ...
19
votes
6answers
6k views

How do you convince a client that work is 100 percent original?

I have designed emoticons for a company, but they feel that the work is not original! They sent me an email saying "There are many emoticons on the market which all look nearly the same." How can I ...
10
votes
3answers
2k views

What changes might be considered offensive when altering a person's profile image?

I've been editing profile images for a webpage displaying the employees of a company. The images were not professionally taken, and because of that features like wrinkles and body posture are ...
6
votes
2answers
65 views

Customer relations - How to manage customers when the 'urgent job' keeps changing?

I have been getting quite a few customers now who come in for urgent design work. To accommodate this their job sheet is pushed ahead and we go out of our way to rush it to meet their deadlines. The ...
6
votes
4answers
136 views

I have a client who keeps asking for quotations but never follows through

I'm fairly new to freelancing and have an issue that I'm not sure how to tackle. I'm still struggling to get paid work so every potential job is very important, however I've had so many time wasters. ...
1
vote
1answer
52 views

How to work out a publication working file release fee?

I have been designing a 60 page publication for over a year for a client and they have all of a sudden asked for all of the editions working files for 'safe keeping'. I have advised them this will ...
0
votes
2answers
133 views

How to handle web design hosting?

I'm very new to web development, it's something I'm trying to learn myself with addition of online courses so I hope I'm not insulting anyone with my questions. my questions were considered to broad ...
6
votes
3answers
126 views

Constant text revisions - how to stop the madness?

I've looked thru the archives and haven't seen this specific issue, so here goes: I've worked as in-house and freelance graphic designer, and my #1 head-to-the-desk cause is when the client gives me ...
8
votes
1answer
370 views

How to handle requests for revisions after final files have been submitted?

Recently I have a customer who keeps asking for revisions. The design has been finalized and the final files have all been submitted to them. Yet, after some time, they contacted me for revisions on ...
2
votes
1answer
87 views

Should I lower my price for having no reputation? [duplicate]

First of all, I'm 16, and I've been using Adobe applications for 6 years. Since 2014, I've been "working" as a freelancer. When it comes to pricing, I have a lot of problems: I haven't developed a ...
3
votes
3answers
232 views

How to deal with another person changing my designs?

To keep things simple, I will write all the facts in bullet points: I have a 9-5 job while volunteering my services for a non-profit organization as part of the sub-committee board. I am the only ...
0
votes
1answer
54 views

Former client is demanding files they lost

I provided all intellectual property files to a former client as each project I worked on for them was completed. All files were delivered and payments were made for my work over 16 months ago. This ...
3
votes
1answer
44 views

Pros and cons of running a freelance design business from home

When running a small (as in, one person) freelance graphic design business full-time, what are the pros and cons of working from home? I'm just wondering if anyone has experience running a studio ...
0
votes
0answers
28 views

How to charge for IP Rights / Production Files?

I have created an animation for a client who has asked if they can take the graphic assets for use in future sales collateral. The usage hasn't been defined further than that so far. Having read ...
20
votes
6answers
4k views

Is it the Graphic Designer's job to correct/suggest grammar and punctuation?

I was going over some written text provided by the client this morning and I found some pretty blatant grammar mistakes. Usually I will write down these mistakes in a designer note section when I ...
42
votes
11answers
9k views

Why is it that people are so surprised that graphics design can be hard?

Why is it that people are so surprised that graphics design requires skill and knowledge*? Sure superficially there is nothing special in graphics design at first glance. Still, there is quite much to ...
12
votes
10answers
4k views

How can I work with a client that doesn't know what they want?

I am helping a client/friend with a website design. He is a conceptual thinker. Yet his ideas are always inspirational but not practical. He is always wanting a different direction after I show him ...
4
votes
4answers
588 views

Best way to send client designs

I have several design ideas wich I want to send to a client, although the easiest way is to send them an email with the images attached then get feedback and send another email is there an easier way? ...
24
votes
17answers
13k views

How do you explain the value of native files to an uneducated client?

If you design a piece for print. It gets reproduced several times over the course of a few years. Then the client doesn't return for any work for a few more years. And suddenly you are contacted ...
5
votes
4answers
212 views

How do i make my designs editable, so a client without InDesign can edit them?

A client of mine, wants me to design a brochure for her. The Problem is, that she wants to edit and change the text and maybe also change some of the pictures. She doesn't have any of the Adobe ...
6
votes
2answers
1k views

Is it ethical to make derivations (adaptations) of an external agency's work as an in-house designer?

I work as a graphic designer in a big European (but not E.U.) public establishment with two fellow designers. We have a corporate communications coordinator, which usually deals with all kinds of ...
0
votes
0answers
21 views

How much should i charge for designing a mobile app? [duplicate]

I'm kind of newbie in mobile app design and the client did'nt have any infomations yet about an app but they need to know the basic price so they can prepare for it. Thank you very much!
25
votes
7answers
16k views

What do I do when I quote a price for a design but the client keeps asking for revisions and redesigns?

I'm a freelance graphic designer, so mostly, my pricing and what not is pretty casual and I don't work 24/7 as I have other things to take care of, so when I quote someone, I figure out how long it ...
4
votes
2answers
591 views

What is the right way to ensure design you really want?

When working with logo designer, what is the correct model of communication in helping designer to envision what you want and improving chances of delivering what I have in mind? Do I "direct" the ...
26
votes
8answers
10k views

$300 Logo Redesign as “Trial” Project for Possible Full-time Position

I’ve been freelancing for around seven years now, but I’m not sure how to handle this situation. I have a startup interested in me for an interface design position, but they want to do a trial project ...
8
votes
3answers
824 views

Billing clients for resource expenses

I could use some other designers insights. I'm a freelancer and often I make purchases for my clients - stock photos, website plug ins, domain names, etc. 50% of the time I simply make these ...
7
votes
4answers
2k views

What can a designer do if a client claims that the work delivered is unacceptable and refuses to pay?

I recently had an experience with a client that was a bit messy, and now they don't want to pay for the work I did. They needed some presentation decks, one of which needed to be editable (text to ...
28
votes
8answers
6k views

First client's partner demands free website redesign, wants deposit returned - moral dilemma

Sorry in advance for the long read. I'm 22 years old and just finished university for graphic design. I was approached by a small business which wanted me to design them a logo, stationery, and a ...
16
votes
5answers
2k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
8
votes
2answers
279 views

Graphic/Web Designers - Offering a monthly retainer?

After a web design project has been built. Is it standard practice to offer a monthly retainer to support the software you have built? Such as £100 per month that gives the client a maximum of 3 ...
22
votes
9answers
10k views

How to answer the ever-present 'make the logo bigger'?

Just like most of us, I regularly face the client desire to 'make the logo bigger'. Especially in web designs, clients want to inflate their logos to ridiculous sizes. How do I effectively counter ...
1
vote
1answer
106 views

Reason to use vector art instead of photos (How to convince a client one style is better than the other)

Context: I did some vector art to use in a login page and adverts. I got cool reviews about it, but my boss prefers real photos instead of vector art. The photos and vector art are for a Business ...
7
votes
3answers
453 views

Working with minimal direction and no feedback from client

I have a client who is "too busy" to provide direction (or even feedback) regarding his new marketing materials. I have brochure cover ideas that are going in vastly different directions. Do I show ...
-1
votes
1answer
85 views

Who owns the InDesign files?

As a company, if I hire a graphic designer to create ads, brochures, etc who owns the InDesign files? Does the designer or the company that hired the designer own the files? My company hired a ...
5
votes
1answer
63 views

How do I approach reusing and charging for previous work?

I have a web design project that for various reasons was never completed (i.e the client never received any final files, the contract was cancelled and is very unlikely to be restarted). The project ...
9
votes
3answers
507 views

How should a designer address a client that has a slow delivery and approval time?

Playing off this question "How should a designer communicate price is negotiable to a client?" and creating a question that isn't about software I was curious to know how do designer's include ...
-2
votes
1answer
48 views

Would this be copyright or patent issue [closed]

I'll keep it simple. As a hobby I do photo edits for people on Instagram to help them promote things, in this case an up-and-coming body builder/power lifter. For the most part he has always just ...
8
votes
2answers
243 views

Does graphic design have an ethical responsibility?

Graphic design serves as a filter through which much of our communication is disseminated. Graphic designers find themselves in the unique position of being gatekeepers of information as well as ...
3
votes
1answer
45 views

Traditional Illustration/digtal

I have a traditional logo (as on Illustration board, inked and painted) to finish for a client in Pennsylvania. I am in Idaho. What would be is best; Mail the piece and let them use it with a local ...
0
votes
2answers
84 views

How to assess whether a non-designer values good design? [closed]

I am in a situation where I need to evaluate some people (non-designers) based on how much they value great visual design. This is in the context of company branding, software product aesthetic & ...
5
votes
2answers
165 views

Bring a bad design project to a close

I am having a difficult time with a client. He's someone I have known since uni and we have worked well together since then. This time he hired me to re-do the design of his website. His main ...
2
votes
1answer
81 views

Hand over PSD files for web slideshow

I agreed to make 5 images for a web slideshow for a client. I haven't sent the quote for the work yet but they are already asking for the source file (psd file) I guess to create their own images in ...
3
votes
3answers
124 views

How to convince agency clients I know what I'm doing? [closed]

I'm the solo designer at a 7-person web agency. The other employees are programmers and the owner (whose background is in IT). Our clients are mostly small to mid-sized businesses. While I do have ...
0
votes
1answer
53 views

Concerns about handing over assests [duplicate]

I have a sticky situation and I'm not quite sure how to deal with it. As part of branding a company for a friend/client I have created some cartoon type characters (as well a logo, fonts, colours, ...
1
vote
1answer
356 views

How many logo variation is too many? [duplicate]

Some background & context When including third party logos, we often get given low quality files. Mostly these are low resolution JPGs, but I have seen badly hand drawn scans (expected to be used ...