Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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24
votes
10answers
4k views

Why is it that people are so surprised that graphics design can be hard?

Why is it that people are so surprised that graphics design requires skill and knowledge*? Sure superficially there is nothing special in graphics design at first glance. Still, there is quite much to ...
19
votes
5answers
6k views

How do you convince a client that work is 100 percent original?

I have designed emoticons for a company, but they feel that the work is not original! They sent me an email saying "There are many emoticons on the market which all look nearly the same." How can I ...
12
votes
10answers
3k views

How can I work with a client that doesn't know what they want?

I am helping a client/friend with a website design. He is a conceptual thinker. Yet his ideas are always inspirational but not practical. He is always wanting a different direction after I show him ...
0
votes
1answer
28 views

Former client is demanding files they lost

I provided all intellectual property files to a former client as each project I worked on for them was completed. All files were delivered and payments were made for my work over 16 months ago. This ...
4
votes
4answers
499 views

Best way to send client designs

I have several design ideas wich I want to send to a client, although the easiest way is to send them an email with the images attached then get feedback and send another email is there an easier way? ...
2
votes
2answers
73 views

Requirements for clients at the beginning of the design process?

After freelance designing for a little while now, I've realized that sometimes the process between the designer and client goes smoothly mostly when the client has a pretty good idea of what they want ...
23
votes
17answers
12k views

How do you explain the value of native files to an uneducated client?

If you design a piece for print. It gets reproduced several times over the course of a few years. Then the client doesn't return for any work for a few more years. And suddenly you are contacted ...
4
votes
4answers
141 views

How do i make my designs editable, so a client without InDesign can edit them?

A client of mine, wants me to design a brochure for her. The Problem is, that she wants to edit and change the text and maybe also change some of the pictures. She doesn't have any of the Adobe ...
6
votes
2answers
1k views

Is it ethical to make derivations (adaptations) of an external agency's work as an in-house designer?

I work as a graphic designer in a big European (but not E.U.) public establishment with two fellow designers. We have a corporate communications coordinator, which usually deals with all kinds of ...
0
votes
1answer
84 views

How to handle web design hosting?

I'm very new to web development, it's something I'm trying to learn myself with addition of online courses so I hope I'm not insulting anyone with my questions. my questions were considered to broad ...
0
votes
0answers
18 views

How much should i charge for designing a mobile app? [duplicate]

I'm kind of newbie in mobile app design and the client did'nt have any infomations yet about an app but they need to know the basic price so they can prepare for it. Thank you very much!
24
votes
7answers
15k views

What do I do when I quote a price for a design but the client keeps asking for revisions and redesigns?

I'm a freelance graphic designer, so mostly, my pricing and what not is pretty casual and I don't work 24/7 as I have other things to take care of, so when I quote someone, I figure out how long it ...
4
votes
2answers
590 views

What is the right way to ensure design you really want?

When working with logo designer, what is the correct model of communication in helping designer to envision what you want and improving chances of delivering what I have in mind? Do I "direct" the ...
25
votes
8answers
10k views

$300 Logo Redesign as “Trial” Project for Possible Full-time Position

I’ve been freelancing for around seven years now, but I’m not sure how to handle this situation. I have a startup interested in me for an interface design position, but they want to do a trial project ...
8
votes
3answers
805 views

Billing clients for resource expenses

I could use some other designers insights. I'm a freelancer and often I make purchases for my clients - stock photos, website plug ins, domain names, etc. 50% of the time I simply make these ...
7
votes
4answers
2k views

What can a designer do if a client claims that the work delivered is unacceptable and refuses to pay?

I recently had an experience with a client that was a bit messy, and now they don't want to pay for the work I did. They needed some presentation decks, one of which needed to be editable (text to ...
27
votes
8answers
6k views

First client's partner demands free website redesign, wants deposit returned - moral dilemma

Sorry in advance for the long read. I'm 22 years old and just finished university for graphic design. I was approached by a small business which wanted me to design them a logo, stationery, and a ...
15
votes
5answers
2k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
8
votes
2answers
271 views

Graphic/Web Designers - Offering a monthly retainer?

After a web design project has been built. Is it standard practice to offer a monthly retainer to support the software you have built? Such as £100 per month that gives the client a maximum of 3 ...
21
votes
9answers
9k views

How to answer the ever-present 'make the logo bigger'?

Just like most of us, I regularly face the client desire to 'make the logo bigger'. Especially in web designs, clients want to inflate their logos to ridiculous sizes. How do I effectively counter ...
1
vote
1answer
103 views

Reason to use vector art instead of photos (How to convince a client one style is better than the other)

Context: I did some vector art to use in a login page and adverts. I got cool reviews about it, but my boss prefers real photos instead of vector art. The photos and vector art are for a Business ...
7
votes
3answers
424 views

Working with minimal direction and no feedback from client

I have a client who is "too busy" to provide direction (or even feedback) regarding his new marketing materials. I have brochure cover ideas that are going in vastly different directions. Do I show ...
0
votes
1answer
75 views

Who owns the InDesign files?

As a company, if I hire a graphic designer to create ads, brochures, etc who owns the InDesign files? Does the designer or the company that hired the designer own the files? My company hired a ...
4
votes
1answer
40 views

How do I approach reusing and charging for previous work?

I have a web design project that for various reasons was never completed (i.e the client never received any final files, the contract was cancelled and is very unlikely to be restarted). The project ...
9
votes
3answers
451 views

How should a designer address a client that has a slow delivery and approval time?

Playing off this question "How should a designer communicate price is negotiable to a client?" and creating a question that isn't about software I was curious to know how do designer's include ...
-2
votes
1answer
48 views

Would this be copyright or patent issue [closed]

I'll keep it simple. As a hobby I do photo edits for people on Instagram to help them promote things, in this case an up-and-coming body builder/power lifter. For the most part he has always just ...
7
votes
2answers
173 views

Does graphic design have an ethical responsibility?

Graphic design serves as a filter through which much of our communication is disseminated. Graphic designers find themselves in the unique position of being gatekeepers of information as well as ...
3
votes
1answer
41 views

Traditional Illustration/digtal

I have a traditional logo (as on Illustration board, inked and painted) to finish for a client in Pennsylvania. I am in Idaho. What would be is best; Mail the piece and let them use it with a local ...
0
votes
2answers
82 views

How to assess whether a non-designer values good design? [closed]

I am in a situation where I need to evaluate some people (non-designers) based on how much they value great visual design. This is in the context of company branding, software product aesthetic & ...
5
votes
2answers
157 views

Bring a bad design project to a close

I am having a difficult time with a client. He's someone I have known since uni and we have worked well together since then. This time he hired me to re-do the design of his website. His main ...
2
votes
1answer
77 views

Hand over PSD files for web slideshow

I agreed to make 5 images for a web slideshow for a client. I haven't sent the quote for the work yet but they are already asking for the source file (psd file) I guess to create their own images in ...
3
votes
3answers
99 views

How to convince agency clients I know what I'm doing? [closed]

I'm the solo designer at a 7-person web agency. The other employees are programmers and the owner (whose background is in IT). Our clients are mostly small to mid-sized businesses. While I do have ...
0
votes
1answer
51 views

Concerns about handing over assests [duplicate]

I have a sticky situation and I'm not quite sure how to deal with it. As part of branding a company for a friend/client I have created some cartoon type characters (as well a logo, fonts, colours, ...
1
vote
1answer
211 views

How many logo variation is too many? [duplicate]

Some background & context When including third party logos, we often get given low quality files. Mostly these are low resolution JPGs, but I have seen badly hand drawn scans (expected to be used ...
28
votes
8answers
6k views

How do you deal with clients who bash your designs?

This has happened to me a few times, in bigger or smaller scale, and I think it happens to many of us. We as designers have the pleasure/curse of leaving quite a bit of us in every design. When ...
7
votes
1answer
418 views

How to manage working for friends or family

I'd like to see peoples opinions and methods for managing jobs for family or friends. Just to clarify, I mean singular freelance jobs. Actual employment would be something different altogether in my ...
20
votes
5answers
4k views

How can I protect my job from a client publishing it elsewhere?

I am designing a brochure of 1,872 pages for a client. This client is asking me provide him with a copy of the job. I am 100% sure if I provide a copy this job is gone. He will print it elsewhere. ...
9
votes
2answers
264 views

How do I convince my client that coloring their brand name in a text block is a bad idea?

My company keeps requesting that the company name be in green (the brand color) every time it appears in a text block. This is jarring, disruptive and generally bad design but I am having a hard time ...
7
votes
2answers
138 views

Is it okay to attempt to retract pro bono work?

I am a member of a non-profit organization that has used a logo that was designed pro bono by one of our members for several years. Very recently, this designer has had a falling out with some of the ...
1
vote
2answers
83 views

Project & Client Management

I run a small 2 man design company and although it hasn't seriously affected is in the 4 years we've been working for, we are terrible at project and client management.. We have no set workflow for ...
2
votes
1answer
66 views

Data loss when e-mailing files: is it relevant, and how to prevent it?

Only recently I came across the possibility that e-mailing files may change and damage those files. Especially when mailing *.jpgs to web-based mail servers like Gmail or Outlook.com: I wouldn't be ...
18
votes
4answers
4k views

The changes requested by the client look terrible, what can I put in my portfolio?

So for a while now I've been lerning web design / web development, done a few small projects for classes (I'm a student), read up on the subject, watched videos and so on. I'm now somewhat familiar ...
6
votes
5answers
2k views

How do you handle a client who doesn't like a stock photo

I am creating a flyer for a gym. The client has given me very little details in what they expect. I provided the design, they like it but they want to use a different photo. I would prefer to handle ...
21
votes
9answers
5k views

How do I treat requests for work for causes that go against my personal principles?

Recently, I received a request for a quote from a party that promotes and teaches an ideology that diametrically opposes my own beliefs. The job involved designing promotion material for classes and ...
1
vote
1answer
80 views

Does anyone know of a good Graphic Design contract I can find online to give clients? [closed]

Does anyone know of a good Graphic Design contract I can find online to give clients? - I came across this site because a client keeps asking for the InDesign source files and I don't have a proper ...
10
votes
9answers
3k views

As a graphic designer, should I use my personal name or create a business name/branding?

For a designer who begins doing freelance or start (or renaming) his/her own business, there's usually that critical decision that must be made: Should I use my own name or have a business name for ...
1
vote
3answers
118 views

My client ended up doing the project himself

My client wanted a flyer done. I did it and they didn't like it. I redid it and they said they liked it but wanted significant changes. So I did those and heard nothing. When I asked later if they'd ...
5
votes
2answers
131 views

How do you present contracts to clients?

Do you just put your Terms & Conditions on your website and make sure the link to them is very clear for clients to see and click on? Do you email them a link to make sure they see the Terms ...
17
votes
6answers
2k views

Client asking for design suggestions

My first-time client, referred by a very loyal client of mine, does not want to follow my designing route (for what I’m assuming are personal financial reasons). They want something “fresh, new, ...
4
votes
1answer
867 views

When does the designer pay for a reprint

The QR code supplied by designer was incorrect. This was discovered by the client after all materials were printed and delivered. Everything was scrapped and reprinted. What level of responsibility ...