Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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9
votes
8answers
365 views
+250

As a graphic designer, should I use my personal name or create a business name/branding?

For a designer who begins doing freelance or start (or renaming) his/her own business, there's usually that critical decision that must be made: Should I use my own name or have a business name for ...
13
votes
4answers
4k views

The changes requested by the client look terrible, what can I put in my portfolio?

So for a while now I've been lerning web design / web development, done a few small projects for classes (I'm a student), read up on the subject, watched videos and so on. I'm now somewhat familiar ...
1
vote
3answers
65 views

My client ended up doing the project himself

My client wanted a flyer done. I did it and they didn't like it. I redid it and they said they liked it but wanted significant changes. So I did those and heard nothing. When I asked later if they'd ...
5
votes
2answers
53 views

How do you present contracts to clients?

Do you just put your Terms & Conditions on your website and make sure the link to them is very clear for clients to see and click on? Do you email them a link to make sure they see the Terms ...
17
votes
6answers
2k views

Client asking for design suggestions

My first-time client, referred by a very loyal client of mine, does not want to follow my designing route (for what I’m assuming are personal financial reasons). They want something “fresh, new, ...
4
votes
1answer
838 views

When does the designer pay for a reprint

The QR code supplied by designer was incorrect. This was discovered by the client after all materials were printed and delivered. Everything was scrapped and reprinted. What level of responsibility ...
7
votes
5answers
807 views

If/When to stop asking a client for clarification and just design

I am an in-house designer for a small tech start-up business. I create all of their advertising materials. This is an issue I've run into many times with my point of contact from whom I get the ...
5
votes
4answers
169 views

How to appropriately charge a client for past resources?

Freelance based question..... Scenario: A piece was designed two years ago. In the piece there are several client-supplied photographs. When the original piece was designed, the only image ...
23
votes
16answers
8k views

How do you explain the value of native files to an uneducated client?

If you design a piece for print. It gets reproduced several times over the course of a few years. Then the client doesn't return for any work for a few more years. And suddenly you are contacted ...
0
votes
2answers
39 views

What you do if there is a client ask you to work on project outside your specialization?

For example, You are a logo designer for more over 5 years.But someday, there is a client ask you to make 3D models through e-mail.Will you accept it??If you don't accept it, how to say to him/her? ...
15
votes
3answers
3k views

Client wants font as logo

I wrote the business name of my client's using a font for a design I created. The client wants me to send him "that" - the name of his business in "that type of fancy/cool" font - as a logo to him. In ...
37
votes
10answers
7k views

Is the use of a QR code worth the space it requires?

I recently had a discussion with a client. He asked me if I felt a QR code on a marketing piece would be beneficial. I asked him, "What would the code contain? What information would the code ...
2
votes
2answers
47 views

Should I send a separate invoice for each job?

I've done 2 jobs for the same client this weekend. Do I put them on the same invoice or send him two separate ones?
7
votes
4answers
1k views

Would you compromise your design and how far should you go?

I am pretty sure that most of us here, or at least those do graphic design for living, have found themselves in following situation: You agree with a client to do the design, agree on price, ...
6
votes
2answers
149 views

Client refusing to pay

I have just completed and supplied 3 logos to a client. I quoted $750 for 3 logo designs. This quote was accepted and I was told to proceed. The problem is that my client is not happy with any of the ...
2
votes
2answers
3k views

How to Best Create Templates for Clients to edit the content/copy

The Big Question What is the best (possibly a software application) to create Documents (e.g PDF Brochures, Business Portfolios, Annual Reports etc)so that a client can edit the text content? My ...
13
votes
3answers
1k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
9
votes
3answers
859 views

What to do when a client is not managing the project and costing you time / money

I've been a freelance designer for about 7 years, but more recently have been functioning more as an agency with private project and a few staff....I wanted to get some advice on some issues that keep ...
2
votes
0answers
26 views

How can you continue to work with an undecided client but has already payed? [duplicate]

I've been working with a logo for a client whom has already payed a deposit. I created 3 different proposals until he picked one and started making changes from that chosen design. In the next to ...
9
votes
7answers
929 views

Client wants .ai file but it doesn't display correctly

I have a client from hell, she wants my original .ai files and that is fine, however she downloaded Ai CC and is now complaining that "things don't show up right"... this is a map and has about 70 ...
2
votes
1answer
99 views

how to explain to a client why the logo he has on his mind is a bad idea?

I have a close friend (with a very strong opinion) who asked me to design a logo for his brand new software company. I did all my survey, I asked him what are his views and I presented to him some ...
35
votes
8answers
2k views

How can I convince a stubborn client that white space is absolutely necessary?

We have all been there: you show a client your design and they say "look at all that unused space, we can go ahead and make the text bigger, in fact let me give you more copy. We need to make use of ...
13
votes
3answers
2k views

An error in printed book is my fault: what do I do? [duplicate]

I designed a kids' activity book for my client. She handwrote all the text correctly and I typed a sentence out incorrectly. She approved the proof before print but that was the 6th draft so I guess ...
0
votes
4answers
193 views

Client won't return my emails. What do I do?

I am a graphic design freelancer and I have a client. I designed banners for him for his business. I charged 2 banners for only $80. Also, I gave him MULTIPLE options to choose from. I also told him, ...
8
votes
2answers
727 views

How to avoid the tragic fate in the Oatmeal cartoon “How a web design goes straight to hell”?

This is a famous web comic about a common experience in web design: http://theoatmeal.com/comics/design_hell It's based on the author's personal experiences and describes a typical / caricature ...
1
vote
1answer
76 views

How should I handle delivery of original design assets to clients?

I'm increasingly having clients request delivery of all native files, including stock photos, fonts, etc. used in a design. Currently I've been using Thinkstock for photography, which only allows ...
22
votes
7answers
6k views

Why does my client want her company name confidential, when I post my work on design sites?

One of the clients I'm working with insists that my work with her stays confidential, she doesn't want her company logo nor their name to be shown on my designs when posted on Behance. Is it normal ...
2
votes
1answer
109 views

What's the best method to send and receive eps files to and from clients?

Every once in a while a client emails me a .eps file. Most of the time these files fail to open or they open with errors. This can often delay production or mistakenly allow errors to slip through. ...
11
votes
2answers
1k views

What to do when a client cancels the deal but uses your concept?

Hello fellow designers, Some time ago, a client requested me a logo design for his new company. After I showed him some rough concepts, we came to an agreement on what the final logo should look ...
2
votes
1answer
207 views

Typo error on printed double sided flyer that client approved. Should the designer pay? [duplicate]

A client sent the text which was copied and pasted for a flyer design. The client approved the final file for print. The flyer is printed but does have a typo error. Is the designer responsible for ...
10
votes
4answers
469 views

Best practices for client presentation when not face to face

When presenting a project to a client, I like to walk them through stages. This helps me limit their perception to a specific path of design and tends to go a long way to helping them understand ...
7
votes
2answers
286 views

Is there a graphic design specification system?

Is there a commonly used design specification system to present a graphic design to a customer before we start the implementation? My challenge is specifically on mailings (PDF A4, HTML sent per ...
30
votes
10answers
6k views

How can a designer explain their work to non-creative people?

One issue I face personally is how can I, as a designer, effectively explain my work to potential clients or people that do not have a creative side. I know how to explain what software or process was ...
5
votes
2answers
117 views

What is an optimal time limit to meet with potential clients?

I was interested to know what some go by when meeting with a new client and discussing their options and trying to figure out what they want and how you can execute. I typically set aside 30-45 mins ...
3
votes
1answer
102 views

What to charge for a first request to use a design for packaging

I've just been approached out of the blue with a request to use one of my illustrations on the packaging on a snack food product and the website that will market it. I've never had such a request and ...
4
votes
2answers
116 views

Usage fees / royalties for re-purposing an existing illustration

a client paid me a fair fee to be allowed to use an existing illustration I had done as a background image on their website. Now they have contacted me to ask whether they could print the ...
8
votes
4answers
799 views

How to request vector source files after a job is complete?

I am an office manager for a security company. When I was first hired on, my boss had a friend of a friend that he used to do the business cards and letterhead. They designed it, but used a logo that ...
14
votes
5answers
892 views

In what cases should I pay attention to my design's colour scheme when presenting it? When I do, what is a good way to do so?

Although I have little problems creating a colour palette for my designs, I do find it very difficult to present them to my customers. When I do, I mostly get either blank stares or micromanagement ...
8
votes
2answers
345 views

What questions should be included in a design brief?

I've recently come across the concept of the design brief as something that the designer generates to the client in order to fully comprehend the scope of the task and to minimize the amount of ...
7
votes
4answers
1k views

What can a designer do if a client claims that the work delivered is unacceptable and refuses to pay?

I recently had an experience with a client that was a bit messy, and now they don't want to pay for the work I did. They needed some presentation decks, one of which needed to be editable (text to ...
3
votes
6answers
451 views

Is a poorly designed website better than no website for a commercial enterprise?

For businesses, a website is a channel of communication. For all except web-based businesses, it's not the only channel of communication available. Given that anyone could make a DIY website for next ...
25
votes
7answers
5k views

How do you deal with clients who bash your designs?

This has happened to me a few times, in bigger or smaller scale, and I think it happens to many of us. We as designers have the pleasure/curse of leaving quite a bit of us in every design. When ...
3
votes
1answer
189 views

Best way to send client designs

I have several design ideas wich I want to send to a client, although the easiest way is to send them an email with the images attached then get feedback and send another email is there an easier way? ...
1
vote
1answer
101 views

Copying Logo image from PDF to word processor

I want to provide a logo design to a client in a vector format for print. I want them to be able to access it to apply to text documents in various word processors as they choose, and hoped for it to ...
17
votes
6answers
3k views

How to deal with vague comments about a design from my clients and boss?

I am the only qualified designer in the company I work for, and I struggle with someone higher up the food chain, who has no experience in graphic design, who doesn't know current trends or anything ...
22
votes
6answers
12k views

What do I do when I quote a price for a design but the client keeps asking for revisions and redesigns?

I'm a freelance graphic designer, so mostly, my pricing and what not is pretty casual and I don't work 24/7 as I have other things to take care of, so when I quote someone, I figure out how long it ...
1
vote
1answer
101 views

How to go about “writing up” a legal contract for clients

I'm asking this question because of this one and also for previous people I've seen ask similar Q's. As a fairly new designer who doesn't really have much freelance work under my belt (just the odd ...
1
vote
1answer
151 views

Do I charge my first client before or after the design is complete?

This is my first serious client and their first design experience. I am designing a Logo and a business card for them. We haven't discussed price yet and I haven't started on their design either, so ...
5
votes
3answers
1k views

How to use value-based pricing for design projects?

tl;dr What is the best way to use value-based fees for design projects? What would the "value" be? I see that a lot of designers use time-based pricing (hourly, daily, etc.) Time-based pricing is ...
9
votes
2answers
2k views

How to convince a client to have their logo redesigned?

My current client have requested a full campaign, brochures, website, all material except they have requested that the logo stays the same. They are a relatively mid-sized company, and have had the ...