Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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24
votes
17answers
13k views

How do you explain the value of native files to an uneducated client?

If you design a piece for print. It gets reproduced several times over the course of a few years. Then the client doesn't return for any work for a few more years. And suddenly you are contacted ...
8
votes
4answers
3k views

Which is a better design pricing model?

I'm curious which pricing model other feel best fits freelance design, in what situations, and why. I am not seeking dollar values. There are a few basic pricing models a freelancer can use: Time-...
16
votes
5answers
2k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
13
votes
2answers
1k views

How can I write requirements for a graphic designer?

A friend of mine is in need of some graphic design work. I'm trying to explain to him that his make-me-something-like-X-but-different-approach is not a very good way to communicate his needs. We tried ...
8
votes
7answers
718 views

What are some good ways to gain practical experience to add to my portfolio?

I passed the ACE exams for InDesign and Photoshop a few months ago, but I am stumbling on how to get practical experience. I have a couple of years of news page design, and a very small number of ...
25
votes
7answers
16k views

What do I do when I quote a price for a design but the client keeps asking for revisions and redesigns?

I'm a freelance graphic designer, so mostly, my pricing and what not is pretty casual and I don't work 24/7 as I have other things to take care of, so when I quote someone, I figure out how long it ...
6
votes
3answers
4k views

Should I charge extra for project files?

I've recently been offered a job designing a flyer for an event that a local organization is hosting. I was asked if I could also include the project files so they could easily alter the design for ...
28
votes
8answers
6k views

How do you deal with clients who bash your designs?

This has happened to me a few times, in bigger or smaller scale, and I think it happens to many of us. We as designers have the pleasure/curse of leaving quite a bit of us in every design. When ...
5
votes
3answers
2k views

How to use value-based pricing for design projects?

tl;dr What is the best way to use value-based fees for design projects? What would the "value" be? I see that a lot of designers use time-based pricing (hourly, daily, etc.) Time-based pricing is ...
21
votes
5answers
4k views

How can I protect my job from a client publishing it elsewhere?

I am designing a brochure of 1,872 pages for a client. This client is asking me provide him with a copy of the job. I am 100% sure if I provide a copy this job is gone. He will print it elsewhere. ...
12
votes
10answers
4k views

How can I work with a client that doesn't know what they want?

I am helping a client/friend with a website design. He is a conceptual thinker. Yet his ideas are always inspirational but not practical. He is always wanting a different direction after I show him ...
19
votes
4answers
3k views

How to explain to a client that their logo is incredibly poor

What is the best way to explain to a client that their logo is incredibly poor and amateurish when they seem to like it? They want to spend a fair bit of time and money developing new products,...
9
votes
2answers
2k views

What questions should be included in a design brief?

I've recently come across the concept of the design brief as something that the designer generates to the client in order to fully comprehend the scope of the task and to minimize the amount of back-...
9
votes
2answers
1k views

How to avoid the tragic fate in the Oatmeal cartoon “How a web design goes straight to hell”?

This is a famous web comic about a common experience in web design: http://theoatmeal.com/comics/design_hell It's based on the author's personal experiences and describes a typical / caricature ...
3
votes
3answers
617 views

Organizing PSDs for developers

Is it ok for designers to not organize PSDs before giving them to developers? If not, how do you prepare your PSDs for developers? I'm asking, from the perspective of a developer.. the designers I ...
42
votes
11answers
9k views

Why is it that people are so surprised that graphics design can be hard?

Why is it that people are so surprised that graphics design requires skill and knowledge*? Sure superficially there is nothing special in graphics design at first glance. Still, there is quite much to ...
35
votes
8answers
3k views

How can I convince a stubborn client that white space is absolutely necessary?

We have all been there: you show a client your design and they say "look at all that unused space, we can go ahead and make the text bigger, in fact let me give you more copy. We need to make use of ...
31
votes
10answers
7k views

How can a designer explain their work to non-creative people?

One issue I face personally is how can I, as a designer, effectively explain my work to potential clients or people that do not have a creative side. I know how to explain what software or process was ...
39
votes
10answers
8k views

Is the use of a QR code worth the space it requires?

I recently had a discussion with a client. He asked me if I felt a QR code on a marketing piece would be beneficial. I asked him, "What would the code contain? What information would the code convey?...
18
votes
6answers
3k views

How to deal with vague comments about a design from my clients and boss?

I am the only qualified designer in the company I work for, and I struggle with someone higher up the food chain, who has no experience in graphic design, who doesn't know current trends or anything ...
11
votes
9answers
4k views

As a graphic designer, should I use my personal name or create a business name/branding?

For a designer who begins doing freelance or start (or renaming) his/her own business, there's usually that critical decision that must be made: Should I use my own name or have a business name for ...
20
votes
6answers
4k views

Is it the Graphic Designer's job to correct/suggest grammar and punctuation?

I was going over some written text provided by the client this morning and I found some pretty blatant grammar mistakes. Usually I will write down these mistakes in a designer note section when I ...
17
votes
3answers
3k views

Client wants font as logo

I wrote the business name of my client's using a font for a design I created. The client wants me to send him "that" - the name of his business in "that type of fancy/cool" font - as a logo to him. In ...
8
votes
4answers
2k views

Would you compromise your design and how far should you go?

I am pretty sure that most of us here, or at least those do graphic design for living, have found themselves in following situation: You agree with a client to do the design, agree on price, ...
7
votes
4answers
2k views

What can a designer do if a client claims that the work delivered is unacceptable and refuses to pay?

I recently had an experience with a client that was a bit messy, and now they don't want to pay for the work I did. They needed some presentation decks, one of which needed to be editable (text to ...
14
votes
3answers
2k views

An error in printed book is my fault: what do I do? [duplicate]

I designed a kids' activity book for my client. She handwrote all the text correctly and I typed a sentence out incorrectly. She approved the proof before print but that was the 6th draft so I guess ...
8
votes
4answers
1k views

How to request vector source files after a job is complete?

I am an office manager for a security company. When I was first hired on, my boss had a friend of a friend that he used to do the business cards and letterhead. They designed it, but used a logo that ...
8
votes
1answer
360 views

How to handle requests for revisions after final files have been submitted?

Recently I have a customer who keeps asking for revisions. The design has been finalized and the final files have all been submitted to them. Yet, after some time, they contacted me for revisions on ...
7
votes
4answers
746 views

What are common non-traditional Graphic Design requests, and how to handle them?

Naturally you would expect that a graphic designer is proficient in logo, print and web graphics, but what else do clients commonly request? (Web, email, motion graphics, 3D animation etc...) I've ...
7
votes
2answers
142 views

Is it okay to attempt to retract pro bono work?

I am a member of a non-profit organization that has used a logo that was designed pro bono by one of our members for several years. Very recently, this designer has had a falling out with some of the ...
7
votes
1answer
464 views

How to manage working for friends or family

I'd like to see peoples opinions and methods for managing jobs for family or friends. Just to clarify, I mean singular freelance jobs. Actual employment would be something different altogether in my ...
6
votes
1answer
720 views

Using work in your portfolio that you're not too pleased with?

This is going based on the fact that apart from my University work, I don't have a great deal of freelance work to fill a portfolio so I can't really choose to leave stuff out. I've heard people say ...
6
votes
1answer
836 views

How to explain the reasoning for and against a font choice?

I have a client who runs a fairly traditional transport business; no thrills, creativity or fun about it. Until recently, he has been using a combination of Bookman Old Style Bold for headings with ...
5
votes
2answers
227 views

Usage fees / royalties for re-purposing an existing illustration

a client paid me a fair fee to be allowed to use an existing illustration I had done as a background image on their website. Now they have contacted me to ask whether they could print the high-...
2
votes
2answers
6k views

How to Best Create Templates for Clients to edit the content/copy

The Big Question What is the best (possibly a software application) to create Documents (e.g PDF Brochures, Business Portfolios, Annual Reports etc)so that a client can edit the text content? My ...
2
votes
1answer
567 views

What's the best method to send and receive eps files to and from clients?

Every once in a while a client emails me a .eps file. Most of the time these files fail to open or they open with errors. This can often delay production or mistakenly allow errors to slip through. ...
1
vote
4answers
195 views

Is this logo redesign a step in the right direction or is it better to stick with the original?

NOTE: This is a continuation from a previous question: Critique Request: CAD drafting contractor logo I've implemented some of the suggested changes from my previous for this logo redesign ...