How to deal with clients, what to expect, demand, wish for, and better communication.

learn more… | top users | synonyms

15
votes
3answers
544 views

Bill a client for a design error?

A regular client of 3 years typically orders prints from us quarterly came in over a week ago with an order. Sometimes this client comes in with the designs and sometimes we do the designs in house. ...
14
votes
5answers
1k views

Should I ask for client's budget before the initial first meeting?

First of all, is it a good idea to ask a a potential client for a ballpark budget they are thinking to work with? I just don't want to meet with somebody who has a very low budget, and who could be ...
12
votes
8answers
2k views

How do you explain the value of native files to an uneducated client?

If you design a piece for print. It gets reproduced several times over the course of a few years. Then the client doesn't return for any work for a few more years. And suddenly you are contacted ...
11
votes
4answers
1k views

How to explain to a client that their logo is incredibly poor

What is the best way to explain to a client that their logo is incredibly poor and amateurish when they seem to like it? They want to spend a fair bit of time and money developing new ...
10
votes
2answers
370 views

How can I write requirements for a graphic designer?

A friend of mine is in need of some graphic design work. I'm trying to explain to him that his make-me-something-like-X-but-different-approach is not a very good way to communicate his needs. We tried ...
9
votes
3answers
218 views

How should you web design with foreign typography

Some web design and development projects client's will request capabilities for a foreign translation in their site. How can you account for this and what are some good practices for content ...
7
votes
4answers
1k views

Which is a better design pricing model?

I'm curious which pricing model other feel best fits freelance design, in what situations, and why. I am not seeking dollar values. There are a few basic pricing models a freelancer can use: ...
7
votes
2answers
170 views

Is there a graphic design specification system?

Is there a commonly used design specification system to present a graphic design to a customer before we start the implementation? My challenge is specifically on mailings (PDF A4, html sent per ...
7
votes
2answers
153 views

What is a good systematic approach to increasing the rates I charge?

In the past year, I have been getting more and more freelance projects along with my work as a graphic design teacher. I've been working in the graphic design field 10+ years. Because these contracts ...
7
votes
2answers
92 views

Is there a term for 'reference-marker symbols'?

While this is loosely graphic-design related, when doing design for some kind of annotations, one have to work with symbols used as 'reference markers', such as 1 in foo 1. When you need to discuss ...
6
votes
6answers
4k views

How to describe/talk like a designer?

I am a front end web developer. I tend to mostly deal with code but do, from time to time, have the opportunity to create graphics. I notice the designers I work with are able to talk in great detail ...
6
votes
4answers
249 views

How should a designer handle the request to repurpose a design?

Scenario: You design a piece for Company A. The piece performs very well for Company A. So much so that they use the piece for several years. Eventually Company A shuts down. A few years later, you ...
5
votes
5answers
797 views

Tasteful Alternative to Marquee

So a client of mine is making repeated requests for things that were "cool" when her website originally launched in the late nineties. One feature is a scrolling marquee that just says "welcome to ...
5
votes
2answers
883 views

Should I charge extra for project files?

I've recently been offered a job designing a flyer for an event that a local organization is hosting. I was asked if I could also include the project files so they could easily alter the design for ...
5
votes
2answers
150 views

Do any resources exist for designers to help improve their communication skills to clients

I understand that communication between client and designer is very crucial and it will set the tone for possible work and whether you may ruin your rep. That said I would like to improve my ...
4
votes
5answers
153 views

What is the best way to design for a group where multiple people have equal input?

I am building a website for a student organization. Although I'm a novice at graphic design, I can do basic sites (bootstrap is a lifesaver) and am moreso of a pro when it comes to development. The ...
4
votes
4answers
262 views

What are common non-traditional Graphic Design requests, and how to handle them?

Naturally you would expect that a graphic designer is proficient in logo, print and web graphics, but what else do clients commonly request? (Web, email, motion graphics, 3D animation etc...) I've ...
4
votes
1answer
340 views

How to explain the reasoning for and against a font choice?

I have a client who runs a fairly traditional transport business; no thrills, creativity or fun about it. Until recently, he has been using a combination of Bookman Old Style Bold for headings with ...
4
votes
3answers
93 views

How to use value-based pricing for design projects?

tl;dr What is the best way to use value-based fees for design projects? What would the "value" be? I see that a lot of designers use time-based pricing (hourly, daily, etc.) Time-based pricing is ...
4
votes
1answer
223 views

Using incomplete web designs in a portfolio

I have battled a situation in the past from when I have an idea for a website I would design it. A few years back I decided to apply for some companies that were starting out in web development and ...
3
votes
1answer
84 views

Should I seek explicit permission to place a logo into an image sprite with other logos?

I'm currently trying to get permission to place various clients logos on a website, should I also ask for permission to place their logos into a image sprite together with other logos? My reasons for ...
2
votes
2answers
60 views

What is an optimal time limit to meet with potential clients?

I was interested to know what some go by when meeting with a new client and discussing their options and trying to figure out what they want and how you can execute. I typically set aside 30-45 mins ...
2
votes
2answers
133 views

How to Best Create Templates for Clients to edit the content/copy

The Big Question What is the best (possibly a software application) to create Documents (e.g PDF Brochures, Business Portfolios, Annual Reports etc)so that a client can edit the text content? My ...
1
vote
1answer
215 views

Packaging design process? From pricing, to mockups, to finding vendors [closed]

I'm wondering what the general process is for packaging design? I've got a few years of graphic/web design under my belt, but in discussing a re-brand, a client has requested that I also pitch new ...
1
vote
1answer
71 views

Taking consideration for advertisements in web design

Can't argue that advertisements are an extra means of a web site generating income but should web designers take advertisements into consideration when laying out the pixels for a site? Should this ...
0
votes
3answers
81 views

Avoid text error in a huge book

My question is extremely weird, so please don't down vote before read it all. I'm a programmer enthusiastic and a graphic/web designer. 6 months ago, I came across an extremely annoying huge wall in ...
0
votes
2answers
91 views

When sub-contracting is it important to be transparent with the client?

Bit of a spin off of this question... Do you tell the client if you are sub-contracting their work? Morally is it an obligation, or do you pass it off as your own? When choosing collaborators, do ...