Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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37
votes
10answers
7k views

Is the use of a QR code worth the space it requires?

I recently had a discussion with a client. He asked me if I felt a QR code on a marketing piece would be beneficial. I asked him, "What would the code contain? What information would the code ...
35
votes
8answers
2k views

How can I convince a stubborn client that white space is absolutely necessary?

We have all been there: you show a client your design and they say "look at all that unused space, we can go ahead and make the text bigger, in fact let me give you more copy. We need to make use of ...
31
votes
10answers
6k views

How can a designer explain their work to non-creative people?

One issue I face personally is how can I, as a designer, effectively explain my work to potential clients or people that do not have a creative side. I know how to explain what software or process was ...
27
votes
8answers
6k views

How do you deal with clients who bash your designs?

This has happened to me a few times, in bigger or smaller scale, and I think it happens to many of us. We as designers have the pleasure/curse of leaving quite a bit of us in every design. When ...
25
votes
8answers
10k views

$300 Logo Redesign as “Trial” Project for Possible Full-time Position

I’ve been freelancing for around seven years now, but I’m not sure how to handle this situation. I have a startup interested in me for an interface design position, but they want to do a trial project ...
23
votes
7answers
6k views

Why does my client want her company name confidential, when I post my work on design sites?

One of the clients I'm working with insists that my work with her stays confidential, she doesn't want her company logo nor their name to be shown on my designs when posted on Behance. Is it normal ...
23
votes
6answers
14k views

What do I do when I quote a price for a design but the client keeps asking for revisions and redesigns?

I'm a freelance graphic designer, so mostly, my pricing and what not is pretty casual and I don't work 24/7 as I have other things to take care of, so when I quote someone, I figure out how long it ...
23
votes
16answers
10k views

How do you explain the value of native files to an uneducated client?

If you design a piece for print. It gets reproduced several times over the course of a few years. Then the client doesn't return for any work for a few more years. And suddenly you are contacted ...
21
votes
9answers
9k views

How to answer the ever-present 'make the logo bigger'?

Just like most of us, I regularly face the client desire to 'make the logo bigger'. Especially in web designs, clients want to inflate their logos to ridiculous sizes. How do I effectively counter ...
21
votes
9answers
5k views

How do I treat requests for work for causes that go against my personal principles?

Recently, I received a request for a quote from a party that promotes and teaches an ideology that diametrically opposes my own beliefs. The job involved designing promotion material for classes and ...
20
votes
6answers
4k views

What is the 'John Doe' of company names and logos?

I need to communicate a instruction about a technique converting a company name into a logo. I don't want to show real world examples. Because it needs to be obvious that the person following the ...
19
votes
5answers
3k views

How can I protect my job from a client publishing it elsewhere?

I am designing a brochure of 1,872 pages for a client. This client is asking me provide him with a copy of the job. I am 100% sure if I provide a copy this job is gone. He will print it elsewhere. ...
19
votes
4answers
3k views

How to explain to a client that their logo is incredibly poor

What is the best way to explain to a client that their logo is incredibly poor and amateurish when they seem to like it? They want to spend a fair bit of time and money developing new ...
18
votes
6answers
8k views

Should I ask for client's budget before the initial first meeting?

First of all, is it a good idea to ask a a potential client for a ballpark budget they are thinking to work with? I just don't want to meet with somebody who has a very low budget, and who could be ...
17
votes
6answers
3k views

How to deal with vague comments about a design from my clients and boss?

I am the only qualified designer in the company I work for, and I struggle with someone higher up the food chain, who has no experience in graphic design, who doesn't know current trends or anything ...
17
votes
6answers
2k views

Client asking for design suggestions

My first-time client, referred by a very loyal client of mine, does not want to follow my designing route (for what I’m assuming are personal financial reasons). They want something “fresh, new, ...
17
votes
4answers
4k views

The changes requested by the client look terrible, what can I put in my portfolio?

So for a while now I've been lerning web design / web development, done a few small projects for classes (I'm a student), read up on the subject, watched videos and so on. I'm now somewhat familiar ...
17
votes
3answers
913 views

Bill a client for a design error?

A regular client of 3 years typically orders prints from us quarterly came in over a week ago with an order. Sometimes this client comes in with the designs and sometimes we do the designs in house. ...
16
votes
3answers
3k views

Client wants font as logo

I wrote the business name of my client's using a font for a design I created. The client wants me to send him "that" - the name of his business in "that type of fancy/cool" font - as a logo to him. In ...
15
votes
5answers
935 views

In what cases should I pay attention to my design's colour scheme when presenting it? When I do, what is a good way to do so?

Although I have little problems creating a colour palette for my designs, I do find it very difficult to present them to my customers. When I do, I mostly get either blank stares or micromanagement ...
14
votes
9answers
5k views

Should I ask for payment for my logo and website design when I delivered them late?

I have designed a logo and a website for a company. Because I took a little longer than usual (3 weeks), they are talking about hiring someone else. I delivered the designs, (10 Logo Designs with at ...
14
votes
3answers
2k views

An error in printed book is my fault: what do I do? [duplicate]

I designed a kids' activity book for my client. She handwrote all the text correctly and I typed a sentence out incorrectly. She approved the proof before print but that was the 6th draft so I guess ...
14
votes
4answers
1k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
14
votes
4answers
4k views

Should I mention rush fees in my quote?

I've had a new client request a web site in 2 weeks. Not only I already find that pretty quick but I'm totally loaded so I charged a rush fee that I was comfortable with. I wrote the rush fee in my ...
14
votes
4answers
834 views

How should I handle a client when they ask for my opinion about another designer's work?

I met a client that currently works with a designer whom I don't know - the client showed me his new logo and asked my opinion about it. I answered that I don't like "grey on grey background". That's ...
13
votes
2answers
1k views

How can I write requirements for a graphic designer?

A friend of mine is in need of some graphic design work. I'm trying to explain to him that his make-me-something-like-X-but-different-approach is not a very good way to communicate his needs. We tried ...
11
votes
2answers
1k views

What to do when a client cancels the deal but uses your concept?

Hello fellow designers, Some time ago, a client requested me a logo design for his new company. After I showed him some rough concepts, we came to an agreement on what the final logo should look ...
11
votes
3answers
571 views

How should you web design with foreign typography

Some web design and development projects client's will request capabilities for a foreign translation in their site. How can you account for this and what are some good practices for content ...
10
votes
9answers
2k views

As a graphic designer, should I use my personal name or create a business name/branding?

For a designer who begins doing freelance or start (or renaming) his/her own business, there's usually that critical decision that must be made: Should I use my own name or have a business name for ...
10
votes
4answers
512 views

Best practices for client presentation when not face to face

When presenting a project to a client, I like to walk them through stages. This helps me limit their perception to a specific path of design and tends to go a long way to helping them understand ...
10
votes
4answers
1k views

How can I explain to my client that more than two fonts in a logo is a bad idea?

I created a logo using an M & C from Moonhouse font. I modified them letters to suit their brand, but the basic shape is still recognizable. The company name is in Goodtimes font, to indicate that ...
9
votes
10answers
3k views

How can I work with a client that doesn't know what they want?

Hi all the professional out there, I am helping a client/friend with a website design. He is a conceptual thinker. Yet his ideas are always inspirational but not practical. He is always wanting a ...
9
votes
7answers
1k views

Client wants .ai file but it doesn't display correctly

I have a client from hell, she wants my original .ai files and that is fine, however she downloaded Ai CC and is now complaining that "things don't show up right"... this is a map and has about 70 ...
9
votes
3answers
922 views

What to do when a client is not managing the project and costing you time / money

I've been a freelance designer for about 7 years, but more recently have been functioning more as an agency with private project and a few staff....I wanted to get some advice on some issues that keep ...
9
votes
2answers
2k views

How to convince a client to have their logo redesigned?

My current client have requested a full campaign, brochures, website, all material except they have requested that the logo stays the same. They are a relatively mid-sized company, and have had the ...
9
votes
2answers
240 views

How do I convince my client that coloring their brand name in a text block is a bad idea?

My company keeps requesting that the company name be in green (the brand color) every time it appears in a text block. This is jarring, disruptive and generally bad design but I am having a hard time ...
9
votes
2answers
1k views

What is a good systematic approach to increasing the rates I charge?

In the past year, I have been getting more and more freelance projects along with my work as a graphic design teacher. I've been working in the graphic design field 10+ years. Because these contracts ...
8
votes
4answers
943 views

How to request vector source files after a job is complete?

I am an office manager for a security company. When I was first hired on, my boss had a friend of a friend that he used to do the business cards and letterhead. They designed it, but used a logo that ...
8
votes
2answers
904 views

What questions should be included in a design brief?

I've recently come across the concept of the design brief as something that the designer generates to the client in order to fully comprehend the scope of the task and to minimize the amount of ...
8
votes
2answers
805 views

How to avoid the tragic fate in the Oatmeal cartoon “How a web design goes straight to hell”?

This is a famous web comic about a common experience in web design: http://theoatmeal.com/comics/design_hell It's based on the author's personal experiences and describes a typical / caricature ...
8
votes
7answers
678 views

What are some good ways to gain practical experience to add to my portfolio?

I passed the ACE exams for InDesign and Photoshop a few months ago, but I am stumbling on how to get practical experience. I have a couple of years of news page design, and a very small number of ...
8
votes
3answers
388 views

How should a designer address a client that has a slow delivery and approval time?

Playing off this question "How should a designer communicate price is negotiable to a client?" and creating a question that isn't about software I was curious to know how do designer's include ...
8
votes
4answers
3k views

Which is a better design pricing model?

I'm curious which pricing model other feel best fits freelance design, in what situations, and why. I am not seeking dollar values. There are a few basic pricing models a freelancer can use: ...
8
votes
2answers
241 views

Graphic/Web Designers - Offering a monthly retainer?

After a web design project has been built. Is it standard practice to offer a monthly retainer to support the software you have built? Such as £100 per month that gives the client a maximum of 3 ...
7
votes
4answers
1k views

Would you compromise your design and how far should you go?

I am pretty sure that most of us here, or at least those do graphic design for living, have found themselves in following situation: You agree with a client to do the design, agree on price, ...
7
votes
4answers
2k views

What can a designer do if a client claims that the work delivered is unacceptable and refuses to pay?

I recently had an experience with a client that was a bit messy, and now they don't want to pay for the work I did. They needed some presentation decks, one of which needed to be editable (text to ...
7
votes
4answers
233 views

How to appropriately charge a client for past resources?

Freelance based question..... Scenario: A piece was designed two years ago. In the piece there are several client-supplied photographs. When the original piece was designed, the only image ...
7
votes
4answers
693 views

What are common non-traditional Graphic Design requests, and how to handle them?

Naturally you would expect that a graphic designer is proficient in logo, print and web graphics, but what else do clients commonly request? (Web, email, motion graphics, 3D animation etc...) I've ...
7
votes
5answers
890 views

If/When to stop asking a client for clarification and just design

I am an in-house designer for a small tech start-up business. I create all of their advertising materials. This is an issue I've run into many times with my point of contact from whom I get the ...
7
votes
2answers
300 views

Is there a graphic design specification system?

Is there a commonly used design specification system to present a graphic design to a customer before we start the implementation? My challenge is specifically on mailings (PDF A4, HTML sent per ...