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I personally would let it slide since they are a regular client. It sounds as if it was a communication issue, so you may want to let them know somehow, "Hey we removed this item from the invoice due to a misunderstanding, but please note that our design fee is XXX for furture reference." That way they are aware, and you look like the "good guy" to a good ...

The only problem I see with "footnote" and "reference" is that these are slightly restrictive words. "Annotation" is the all-encompassing term for ALL the types of marks you are referring to: footnotes, endnotes, corrections, and captions are all annotations. So seeing as how you want to avoid over specifying, "annotation marks" is the least leading phrase ...

Option #2 doesn't make any sense unless you are using templates for everything. A '3 page web site' isn't very specific and the effort that would go into a web site for client a vs. client b may vary wildly. It treats design more as a commodity and likely not the best path to take unless you are subsidizing the effort via other means (such as a print shop ...

I am a big supporter of Fixed Pricing in the delivery to client. I figure that price based on both #1 and #3 as well as myself as a commodity (ie: I've charged significantly more when a client has called me up in the middle of the night for a rush job) I prefer it because it rewards timely delivery. The client can trust that I'm not inflating my hours to ...

There are a couple different scenarios in your question. If I sub-contract, the subcontractor remains hidden and I am responsible to the client for all work. When sub-contracting designs must meet my standards and general style. Sub-contracting is an extension of my design sense, not new design sense. I rarely sub-contract. I'd rather say no than deal ...

great answer from Scott but I would like to add you shouldn't try to be a jack of all and if a client does request something out of your level tell them but also go the extra mile and find someone who can which will help you in the future by: increasing your network giving you a chance to work with others and this is something that every designer should ...

List of requests I've had and completed: Print Brochures, Business Cards, Logos, Manuals, Books, Sales Digests, Mag-a-logs, Invitations, Postcards, Vehicle Wraps, Billboards, Hang Tags, Packaging, T-shirts, Annual Reports / Sales Reports, Advertisements for publications, Letters, Fliers, Posters, Labels, Pens, Mugs, Post-its, Envelopes, Buttons, Lanyards, ...

I would hope all work you are performing you require a contract to be signed. In my contract I have a clause that states some work may be sub-contracted out to meet deadline. Also, some clients don't care as long as they get: Quality work quick turnaround If you do sub-contract to someone, require that they sign a non-compete. As stated it would ...

Never say no That's my philosophy anyway. As long as the job is ethically in line with your values, find a way to do it. That doesn't mean that you do it. I keep a short list of other designers, developers, copy writers, photographers, animators, video producers ... you name it, I'll find someone who can do it. Never stop networking The more people you ...

but what else do clients commonly request? Nearly anything and everything related to marketing, branding, communications etc. From Trade Show booths to iPhone apps to Billboards to Magazines. It's a huge range. I've heard a few times over my graphics/design career that it is better to be an expert at a couple of things, rather than a "Jack of all ...

THREE. Also be consistent. What would you do with other clients? A weeks work should not go unnoticed. Let it slide, still appearing on the invoice by charging it with the used amount of time but $0,00, copyright remaining yours. In case similar things appear a year from now, you and the client should have something to refer to. If your design becomes ...