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I personally would let it slide since they are a regular client. It sounds as if it was a communication issue, so you may want to let them know somehow, "Hey we removed this item from the invoice due to a misunderstanding, but please note that our design fee is XXX for furture reference." That way they are aware, and you look like the "good guy" to a good ...

Scott's answer being great, I'm just going to add on top it. Since you have mentioned that the client is a close friend, I think you need to talk to him/her and help him/her understand it comes with a price for various reasons. First, as Scott has mentioned, cutting you out of the design loop means you just lost a potential job in the future. If the ...

Morning @MDMoore! First off I'd like to apologize knowing first hand it is a bear to have multiple people's input on a design process. Your first idea, have one primary contact is a great idea and I would definitely go this route but knowing first hand when multiple people have a say it can still back fire down the road. That said I would require one ...

There are a couple different scenarios in your question. If I sub-contract, the subcontractor remains hidden and I am responsible to the client for all work. When sub-contracting designs must meet my standards and general style. Sub-contracting is an extension of my design sense, not new design sense. I rarely sub-contract. I'd rather say no than deal ...

It is customary to include additional costs for native files. How much of a mark up is really up to you. It can range from 1/3 the project cost to 300% the project costs. I, personally, price native files very high. The only rationale for any client wanting native files is to cut me out of the design loop. That in itself is fine. However using my work to do ...

Option #2 doesn't make any sense unless you are using templates for everything. A '3 page web site' isn't very specific and the effort that would go into a web site for client a vs. client b may vary wildly. It treats design more as a commodity and likely not the best path to take unless you are subsidizing the effort via other means (such as a print shop ...

I am a big supporter of Fixed Pricing in the delivery to client. I figure that price based on both #1 and #3 as well as myself as a commodity (ie: I've charged significantly more when a client has called me up in the middle of the night for a rush job) I prefer it because it rewards timely delivery. The client can trust that I'm not inflating my hours to ...

The only problem I see with "footnote" and "reference" is that these are slightly restrictive words. "Annotation" is the all-encompassing term for ALL the types of marks you are referring to: footnotes, endnotes, corrections, and captions are all annotations. So seeing as how you want to avoid over specifying, "annotation marks" is the least leading phrase ...

theres also a concept called modular based design as we do in programming. whole design of site can be separated into modules and assign the different mudules to each individual. its like a new concept. but the great team work can make its result outstanding. and yes Committees = great for brainstorming, terrible for implementation.

Have you tried running a design charrette? This works really well in situations where the design process is very egalitarian/democratic. Here's an article to get you started: http://mblongii.com/collaborative-sketching Feel free to reach out if you have any questions about running a charrette. Good Luck!

A few suggestions: your first idea is excellent. Have them elect a single point of contact for you. have them prioritize all requests. That gives everyone a chance to have their say, but also requires them to think pragmatically and really decide what is critical vs. what is just nice to have. sell HARD. You need to come to the meetings where you present ...

Theres really no way to answer this specifically. It all depends upon the dynamic. But in general here's how I handle "committee" assignments..... It's a given with most designers that "design by committee" is no fun. However, input from a committee is much better than input from a single individual. As a designer I find that having as much input from every ...

great answer from Scott but I would like to add you shouldn't try to be a jack of all and if a client does request something out of your level tell them but also go the extra mile and find someone who can which will help you in the future by: increasing your network giving you a chance to work with others and this is something that every designer should ...

List of requests I've had and completed: Print Brochures, Business Cards, Logos, Manuals, Books, Sales Digests, Mag-a-logs, Invitations, Postcards, Vehicle Wraps, Billboards, Hang Tags, Packaging, T-shirts, Annual Reports / Sales Reports, Advertisements for publications, Letters, Fliers, Posters, Labels, Pens, Mugs, Post-its, Envelopes, Buttons, Lanyards, ...

Never say no That's my philosophy anyway. As long as the job is ethically in line with your values, find a way to do it. That doesn't mean that you do it. I keep a short list of other designers, developers, copy writers, photographers, animators, video producers ... you name it, I'll find someone who can do it. Never stop networking The more people you ...

but what else do clients commonly request? Nearly anything and everything related to marketing, branding, communications etc. From Trade Show booths to iPhone apps to Billboards to Magazines. It's a huge range. I've heard a few times over my graphics/design career that it is better to be an expert at a couple of things, rather than a "Jack of all ...

THREE. Also be consistent. What would you do with other clients? A weeks work should not go unnoticed. Let it slide, still appearing on the invoice by charging it with the used amount of time but $0,00, copyright remaining yours. In case similar things appear a year from now, you and the client should have something to refer to. If your design becomes ...