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46

Pretty much all Gen-Y or young "startup" use that "let's see if we're a good fit" catch phrase. And promise "more work coming" blablabla. Seriously. In other words, it means "we have no money and we're still struggling paying off those 200 nice cups and T-Shirts we ordered with our Word logo on them, and fancy photoshoots of our team of 3, etc.". ...


38

If they want to try you out (fair enough), and their budget is $300, offer something else you are willing to do for that price (a business card proposal? A presentation template? a website banner?) that can show off your skills, test your relationship with the client, and give them something of value. It doesn't have to be a logo or nothing. If they're not ...


36

There's ways to add security features on your PDF that will prevent people from printing, editing or extracting elements from the file. There's also watermarks that can be added. BUT there's also ways to bypass all this, so it's not 100% reliable. I could also easily imagine it must have taken you a lot of work to do this work, and your client could easily ...


32

If the client was given opportunity to proof read final files before they went to press, it's the client's responsibility. If you failed to allow the client to proof read before anything went to press, it's your responsibility. Clients should always have the final say before anything is reproduced. That means the client should proofread all files once ...


31

It seems you and your client use different definitions of the word "original". You seem to mean it in the sense that you created the emoticons from scratch without copying anyone else. Your client seem to mean it in the sense that they look too much like other emoticons already out there. Compare this to much of pop-music. Most songs are original in the ...


30

Another common issue is, that by posting their content on Behance in your name, their brand is on a platform they can't control. It may be difficult (even borderline Quixotic) in our age, but many organisations try hard to keep complete control of all uses of their brand. Worries can include: They might simply have unspecified concerns about a comms ...


27

Okay, it depends on this: If they saw proofs or any other mock up and signed off on the design before it went to code, then I think you are in a good position. They should pay for it, propose that they pay you some money and walk away. If they never saw proofs, just walk away and keep the deposit (they are happy with the logo and stationary, they should ...


22

QR codes can be valuable tools if there's a real incentive to use it. Augmented Reality, Coupons, and Time-Sensitive Content are the primary things that come to mind. And really above all, and worth repeating, is time-sensitive. The important thing before putting it in a piece of marketing collateral is considering - where and when is this QR code going to ...


21

You are asking a few questions here: Is simply typesetting a company name in a font a logo? Yes, it certainly can be. Is it the best solution? Sometimes, but often it's not the best solution. Can I send a copy of a commercial font I used to a client? No. If it's a commercial font, meaning you purchased a license, then if the client wants to use ...


19

It's her responsibility. That's why you provide proofs that she can freely take as long as she wants to review. A good trick is to make them write by email that they approve the proof. You ask it this way before sending the final print-ready file: "So, is this approved or do you need any more revisions?" She'll respond a Yes, or No. You got your approval ...


19

I made a promise to myself to never use my powers for evil. I've created many pieces which sell, what I would see as, ethically borderline in terms of the product itself. Meaning... snake oil. A product I know is being sold and marketed as the "be-all, end-all" which could not possibly be true. My thoughts on these types of project has been, well, if ...


18

First of all, it is possible to simple have a typographic logo solution. Logos do not have to be graphic marks or use an original font. If your client is happy with what you've made as a standalone logo, then you should be able to create outlines out of the logo and send him a vector form of the logo without going against the copyright. However, perhaps ...


17

There are a few options: "Sorry, but I just don't have the time to volunteer for pro-bono work at the moment." That's probably the easiest way to handle it. On the other hand, is there a benefit in trying to make this person happy? Could it benefit you in the long run if she's your friend? Is she well connected? If so, maybe you want to try and keep ...


17

it was meant to see how we work together "I understand what you're trying to accomplish, but I hope you understand that part of making sure we work well together is respecting and valuing each other on an even playing field. I do excellent work, and if I give you a discount without a contract that includes other work that justifies the discount, then, ...


16

Here's the cold, hard truth..... You are not special.™ There's no reason clients should believe what you suggest is any better or more aesthetically pleasing than their own opinions. That is the hurdle you must overcome. So, how do you do that? Through a proven track record, experience, and specializing. You may have to complete 500 projects to get 10 ...


15

It's not normal, but not uncommon. There can be many reasons for it. Often it is simply a strong-armed legal department that insists on NDA-type relations with all vendors. I typically leave a line in my contracts that states I reserve the right to showcase the work in my portfolio. If this raises a red flag for the client, then it's a topic we can ...


15

Get a lawyer who specializes in intellectual property or copyright infringement and have the person review your contract. Depending on the wording and your local laws, you might have standing to sue for cease-and-desist or your full contract payment. (Next time, don't accept a job from someone who thinks "pimp" is a term which business professionals use to ...


15

My response when asked for free consultation.... I'm sorry, [client]. Please understand that my time is valuable. You are essentially asking me to donate my time for your project, even if it is merely in the nature of a consultation. Unfortunately, it would be nearly impossible to try and convey all that I have learned through education, trial and error, ...


15

Lets see what scientists have to say shall we, the paper titled "How Do You Scan? - The Emergence and Development of the QR-Code Scanning Practice in China, Sweden and the USA". It asserts that QR codes are less popular in the west than in Asian countries. The paper states that only about 35% of people with smartphones in USA have ever scanned a QR code (and ...


15

It's always best to show a client photo options in the context of the design. Trying to show images separately from your layout is akin to asking your client to composite the design in their head, which I recommend against. Using watermarked images is standard practice in mocking up a design, just like "Lorem Ipsum" and "TK" are for copy, and is a part of ...


15

Unanswered Question #1: What is in your current contract? What is written down and signed currently? What has he promised in writing? What have you promised in writing? "Starting work without a contract is like putting on a condom after taking a home pregnancy test" F*ck You, Pay Me by Mike Monteiro FYPM is a WONDERFUL talk about the importance of ...


15

You say: Work was completed as per our agreement. Any concerns about the work came one month post delivery. While I am happy to work with you to reach satisfaction, this is a new job and one I must charge for. If they respond with more demands, have a lawyer write a reply for you. It shouldn't cost you too much to have a lawyer do an initial ...


14

QR codes are essentially a different way to link to content. If used correctly, sometimes it's easier for mobile users to scan a QR code than type it in, especially if it's too long or hard to type. If possible, it is best to provide a QR code in addition to the actual URL because some people can't or don't want to scan QR codes. As always, you want to have ...


14

In these kinds of cases, I publish the design that I made. I am not always the developer of my own designs, and as you pointed out, sometimes the client is determined to have something their way, without really caring about the loss of aesthetics that goes with it. I don't think there's any harm in publishing original designs, non-approved designs, or ...


13

The designer would have to really screw up on their end, not just in design, but in the handling of the project to ever pay for a reprint. Or they'd have to really want to salvage the client and be generous. Typically, a designer will send a final proof to the client. If the client approves it then the designer no longer has any obligation to fund fixes. ...


12

See ya If you've been paid for the scope of work completed, walk away. If you haven't, you might want want to walk away anyway. You're not likely to get to the bottom of the file issue without investing a lot of time. She doesn't know how to use Illustrator -- she just downloaded it! It sounds to me like you're not likely to get paid for the time it will ...


12

There is no moral dilemma. If you were asked to do honest work, and you did honest work, then give them an honest bill. End of working relationship. Definitely learn the lesson to make a paper trail, but even without it, you may have a “verbal contract” already. Depends on the laws in your country. But in any case, once you deliver an honest bill for honest ...


12

In answer to your question about can you make derivative works from the source files provided by an external agency - it depends on how you purchase those "source" files. If you are paying for "work for hire" and the agreement is you own the source then yes you have every right to modify size or even use graphical elements in other works. I'm familiar with ...


11

One example where I have seen QR codes put to good use is when you need to transfer a complex piece of information from a computer to a mobile device (where it is hard to type 20-character random strings). For instance, Microsoft uses it to pair their two-factor authentication app with a Microsoft account. I think Yelp also uses QR codes to identify ...



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