Timeline for How do you deal with clients who bash your designs?
Current License: CC BY-SA 3.0
9 events
| when toggle format | what | by | license | comment | |
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| Dec 23, 2014 at 21:27 | comment | added | rumtscho | This approach is usually sound. But this kind of customer has the tendency to notice that there is a problem (e.g. "99% of users leave the page within 5 seconds"), and require you to fix it, while not allowing you to change the root cause (e.g. remove the Flash splashscreen with autoplaying music). And 1) depending on the contract structure, it may be impossible to get paid extra for "fixing" these issues, and 2) sometimes money is not enough compensation for having to do mindless, wrong, soulcrushing work and being berated for it, while being prevented from doing it right. | |
| Dec 23, 2014 at 16:40 | history | edited | Ryan | CC BY-SA 3.0 |
removed profanity -- http://meta.stackexchange.com/questions/246006/what-is-the-policy-on-quotes-with-profanity/246017#246017
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| Dec 23, 2014 at 16:21 | comment | added | Ryan | @thelr again - not looking at it right. Take Jim is a car dealership and his friend is Jane. Jane looks at the site and is disgusted. She doesn't hire you. Jim doesn't show your project so Jane never hears of you. She doesn't hire you. Your end result is the same but in the first case Jim paid you and Jane may like the design, maybe she shares Jim's sensibilities and that's why they're friends. Maybe she doesn't and is disgusted. But if he doesn't show it or go with you then Jane will never hear of you to begin with. | |
| Dec 23, 2014 at 16:12 | comment | added | thelr | Certainly, that may happen. On the other hand, I've seen a website design for a used car dealership start sleek and modern until the customer insisted on replacing the logo in the header with a giant telephone number, and adding blinking graphics everywhere. Sure, he may talk it up, then the people he talks it up to are going to look at it and be disgusted. | |
| Dec 23, 2014 at 15:51 | comment | added | Ryan | @thelr you're looking at it wrong though - if the customer shows your design to others and tells them you did it, that's great even if its not the best design. And your client is happy with it so they're going to talk it up too. However, if you don't do what your client wants they're not going to show it to anybody and be disappointed with the result.... or get a different designer entirely. | |
| Dec 23, 2014 at 15:47 | comment | added | thelr | Except that the name of you (or your firm) is attached to the terrible design the client is adamant about. Even if it's not physically printed on the design, chances are the customer will tell others, and he's not going to admit to making your design worse. | |
| Dec 23, 2014 at 14:55 | history | edited | Ryan | CC BY-SA 3.0 |
this better?
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| Dec 23, 2014 at 14:34 | history | edited | Yisela | CC BY-SA 3.0 |
edited body
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| Dec 23, 2014 at 14:07 | history | answered | Ryan | CC BY-SA 3.0 |