I'm having an colour issue when printing. I've been using a Mac for the past 2 years and I never had color problems when printing. (The colours resembled the same as the ones on screen).
Now I had to change to a Windows 64bit machine and the troubles started. When I want to send a file to my office printer (a Lexmark XS50DE connected to the office network) the settings I get are not as on the MAC and when I print a file the colours are different from the screen (I guess the screen could be calibrated, but the colours i see are not so far from what they should be).

The Graphics Settings are grayed out

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In the color management window I can't select CMYK in the printer profile

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This is the printer's color profile

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I apologize in advance if any infos are missing, just ask and I'll provide any data.

Thanks in advance

  • Does that "FollowMe" printer support CMYK??
    – Scott
    Jan 26 '18 at 16:30
  • I would say so. If I go to Control Panel/ Color Management / Devices and select that printer, the ICC profile is set to U.S. Web Coated (SWOP) v2. The thing is that I can't select that profile in Illustrator Jan 26 '18 at 16:43
  • The OS may allow you to set an RGB printer to use a CMYk profile (incorrectly).... Illustrator won't use CMYK settings for an RGB printer though. Illustrator relies on the actual printer driver options, not the OS color profile settings. You need to check the actual printer specifications to determine if it supports CMYK. There;s little chance any can help you based on "FollowMe" - no one knows what printer that is or which manufacturer created it.
    – Scott
    Jan 26 '18 at 16:47
  • The printer is a Lexmark XS950DE. I'm not sure what info I need to provide to get an answer on this Jan 26 '18 at 16:50
  • Sorry. Your question title is quite different than what you are actually asking. -- "I guess the screen could be calibrated" -- not "could' but "must". fiddling with the out settings isn't going to correct your mismatched color. You need to calibrate everything before doing anything else. As for why those options are not available in Illustrator - it's because the printer doesn't support you changing those options. The specs list PCL and Postscript 3 "Emulation" which means it's not directly supported, but translated by the printer driver. Some things may not be translatable.
    – Scott
    Jan 26 '18 at 17:11

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