My Illustrator design shows "rich black" but when I send it to my Ricoh Aficio GX e3300n printer the black comes out dark maroon/brown.
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1Are you trying to print a CMYK image? I think that printer is only designed to print RGB images. – Billy Kerr Feb 13 '18 at 0:56
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1Is it also set to export as Rich Black (not just show rich black)? – WELZ Feb 13 '18 at 1:41
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1What is the formula of the rich black? – Vincent Feb 13 '18 at 6:04
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That printer has quite comprehensive driver setting guidance. Seemingly Mac driver has much less control than Win driver. See a screenshot of the manual:
If you are Win user, be sure that K is used for black in your image and printer settings.
BTW the proper "rich black" mixture is different for different print processes.
