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My Illustrator design shows "rich black" but when I send it to my Ricoh Aficio GX e3300n printer the black comes out dark maroon/brown.

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    Are you trying to print a CMYK image? I think that printer is only designed to print RGB images.
    – Billy Kerr
    Feb 13 '18 at 0:56
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    Is it also set to export as Rich Black (not just show rich black)?
    – WELZ
    Feb 13 '18 at 1:41
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    What is the formula of the rich black?
    – Vincent
    Feb 13 '18 at 6:04
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That printer has quite comprehensive driver setting guidance. Seemingly Mac driver has much less control than Win driver. See a screenshot of the manual:

enter image description here

If you are Win user, be sure that K is used for black in your image and printer settings.

BTW the proper "rich black" mixture is different for different print processes.

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