in order to be able to export in jpg some files made in illustrator i'm using Photoshop to finish this process.

The fact is that I've noticed that Photoshop open the file cropped and distorted.

The original file has 16.383px X 10.000px.

As you can see in the image the brutal crop and distortion I've tried to open and open as smart object in Photoshop but the result is the same.

What can I do?

difference between the original Illustrator file and the photoshop imported file

image inside the artboard

artboard settings

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    Is all the AI artwork actually on the AI artboard? Have you altered what the PDF Open dialog uses as the defining area? – Scott Mar 13 '19 at 18:17
  • 1
    Yes the file is in the artwork. The 16.383 is also the max allowed by my Illustrator. Regarding the PDF oped dialog I've altered the size but the result is always the same. – A V Mar 13 '19 at 20:55
  • What Scott is asking is if all the artwork in your .ai file is inside the bounds of the artboard - if not, that might explain the trimming. – GerardFalla Mar 13 '19 at 21:06
  • I just posted a new image in the post so you can see the artboard! I don't understand. And it's not just trimming, it's distorting too. – A V Mar 13 '19 at 21:35
  • Okay.. then what are the import options set to when importing the file? If this is set incorrectly it may be causing the issue. Ultimately though - if everything is on the artboard and import options are set correctly - I think this is a file-specific issue which probably can't be solved on a message board without direct file examination (making this off topic). – Scott Mar 13 '19 at 21:49

For myself, I would not "Open" the illustrator file in Photoshop, I would "Place>Linked", which brings in the .ai as a Smart Object, and allows you to jump to and fro between Photoshop and Illustrator as needed in your creative process.

That said, I'm curious why you need to pull your .ai into Photoshop simply to export .jpg when Illustrator exports out .jpg rather nicely?

  • I've did it but the result is the same. Regarding why using Photoshop to export is because Illustrator says that the file is too big to be exported and ask me to reduce the size. – A V Mar 13 '19 at 20:56
  • I am betting that some of your artwork is outside the bounds of your artboard, hence the trimming. – GerardFalla Mar 13 '19 at 21:08
  • I just inserted a new image in the post so you can see that the file is inside the artboard. I'm trying everything but nothing is working. – A V Mar 13 '19 at 21:34

You must uncheck: Preferences > General > Resize image During Place.

When it's enabled, your image or vector will fit the canvas if it's larger than the canvas.

When it's disabled, your image or vector will be placed on with the right dimensions.

See the image below.

enter image description here

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