I was working on this research book and I sent them a copy of the books (2 different versions/language) probably 4-6 times. Everything was great in the first few PDF I sent them, and then they asked me to combine the two files into one. Now I was working with Indesign so when I combined these two files some things needed to be changed. After I sent them the final PDF they sent it to the printer immediately since they proofread the files before. Not until a couple of days later did I checked the file again and noticed that one of the images shifted and covered the credit for the source of that image. I'm pretty sure they haven't noticed it yet but what should I do once they find out? Are there any solutions for this?
The only solutions are...
Call immediately, RIGHT NOW, to see if you can stop the process. You may be able to.
Don't email.. CALL so it's immediate. Call the printer if you can. If not call the client.
If you can't catch it in time... options are...
- Pay for a reprint
- Live with the error
That's all you can do. If a reprint is warranted, the print provider will not do it for free. So someone will have to pay for it. The bright side might be if only one or two pages have errors, they may be able to only reprint a part of the book, especially if you can stop the process before it gets to the bindery stage.
Sidebar, if you provided files to the client, then it's their responsibility to verify things are correct before passing files onto production.
Had similar problems a few times over the years, not because I'm sloppy, but with urgent work there's always a chance of missing this and that on delivery. It just happens.
Now, most of the times the client either did not even notice, or noticed, but were kind of ok with it as long as it wasn't a critical mistake that would make the print unusable.
There was a single time that I left some images in overprint by accident (working with files from another provider), so the print was totally ruined and unusable. The client was pretty furious for a day exchanging emails and calls, but it was a long-term client which I still work with today, eventually I had to offer a good discount on our next job and things settled there.