I'm on CC 23.1.

Here's the "preview" when I'm working on Illustrator, Zoom 100%:

enter image description here

But once I export on SVG (and I open on other software, or browser Chrome), here's the result:

enter image description here

It's clearly scaled!!!

This means that I'm not working on how it will be rendered. And sometimes (especially when working with font) mess up the result once exported.

Why this? And how can I fix it?

Here's the export option:

enter image description here

  • What are the measurements of the files?
    – Scott
    Nov 25, 2019 at 21:19
  • @Scott what do you mean?
    – markzzz
    Nov 25, 2019 at 21:25
  • What are the pixel dimensions of the shape? Unless we have a size reference, we can't determine which one is correct.
    – 13ruce
    Nov 25, 2019 at 21:46
  • 270x380 pixels (should be). But on illustrator is displayed bigger than 270x380, as you can see (even if Info window says 270x380px) :O
    – markzzz
    Nov 25, 2019 at 21:49
  • 1
    Possible duplicate of Illustrator: View -> Actual Size smaller than life size
    – Luciano
    Nov 26, 2019 at 16:47

1 Answer 1


Illustrator leads a double-life being capable of creating both print documents measured in physical units and web documents measured in pixels. This creates some unexpected side effects.

By measuring your output file and looking at the ruler in the screenshot, I can see that you have created a document with the dimensions 270x380 px.

With ordinary preview a 270x380 px file is displayed as if it were a print document at 72 ppi with the physical dimensions 270x380 points (not pixels). A bit strange, but that's how it is. (You can create a print document with those settings to verify.)

To preview a web document at its correct pixel dimensions turn on View > Pixel Preview.

  • Thats weird! How can I enterely work in pixels? I don't want points, all pixels! This way I really see on what I'm really working on...
    – markzzz
    Nov 25, 2019 at 21:33
  • Keep Pixel Preview turned on all the time.
    – Wolff
    Nov 25, 2019 at 21:40
  • Uhm, it doesnt "scale". When you zoom, it seems raster rather than vectorial. I think thats Just a preview, not a modality
    – markzzz
    Nov 25, 2019 at 21:45
  • But if you are creating a document where the exact pixel dimensions matter doesn't it just make sense that you see pixels when zooming in? If it "scaled" and showed sharp vectors at any scale you suddenly don't care about the actual pixels anymore. That's Illustrator's dilemma and probably one of the reasons why it behaves as it does.
    – Wolff
    Nov 25, 2019 at 21:50
  • Then turn off Pixel Preview when zooming in and only turn it on when you want to see the whole image at 100% scale.
    – Wolff
    Nov 25, 2019 at 21:51

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