I need to create a pdf 8.75" x 11.25" (which has the bleeding and safety zones) for a print flyer of 8" x 11". My print shop said the flyer pdf I got is actually 36.47 x 46.89. My designer sent me a screenshot of this - see inside red box.

I'm not sure if this is where the export size setting is set. How do I get my designer to export the size correctly? Is there a setting for print letter size with bleeding pre-set in Illustrator?

enter image description here

  • Hi. Welcome to GDSE. It looks right to me. – Billy Kerr Feb 12 at 23:27
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    Your print shop is on drugs. Find another one. Any print professional that doesn't understand resolutions and DPI is one not worth your money. 8.5x11 at 300dpi is the same size as 36.47x46.89 at 72dpi. A print shop using 72dpi as a measurement is simply a bad print shop. – Scott Feb 13 at 5:52

The 36.47 x 46.89 value has no sense. It is not a confusion in vs cm or anything like that.

Using Adobe Reader, open the PDF using you sent and mouse over the lower part of the window and the measures declared on the document will pop.

enter image description here

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  • Hi Rafael, do you have a screen shot of the "lower part of the window" that I need to be mousing over? The print shop says when they open the pdf file it is 36.47" x 46.89" and that it needs to be corrected to 8.75" x 11.25". – dookie Feb 13 at 1:53
  • Sure. Done. By Window I mean Adobe Reader's Window, not the entire desktop. – Rafael Feb 13 at 1:56

I am not sure how or why this is happening but, I did find something suspect- your print shop dimensions of 36.47" x 46.89" are both exactly 4.168 times bigger than the size of your intended dimensions of 8.25" x 11.25". Curiously, a resolution of 300 is also exactly 4.168 times a resolution of 72.

The designer's document size looks correct in the AI file. Perhaps in the pdf conversion something was changed ? It seems the print shop is expecting a resolution of 72 and the document is actually 300 and therefore they are seeing it 4.168 times larger than intended.

This is a bit of a conjecture on my part but the numbers are saying there is a resolution issue. The whole resolution/dpi/ppi thing is tricky with Illustrator because it is vector and vectors are, by definition, resolution independent- and yet, our monitors and certainly our printers are very affected by different resolutions.

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  • Kyle, thanks for your insight. I was taking a look at the adobe forum and found some folks saying that Illustrator only keeps pixel size the same in an export when 72ppi as resolution is used. Have your or anyone else find this to be the case? My print shop takes the pdf file and zooms it by 300% to check the file for resolution issues, pixelation, etc. – dookie Feb 13 at 3:40
  • Also, for print jobs have you found that they request 300 dpi for a file? Is this the standard? – dookie Feb 13 at 3:41
  • @dookie Yes. 300dpi is standard, has been for decades. – Scott Feb 13 at 14:13

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