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I am not sure if this was always the case but it seems new to me, when I hide all layers in an Illustrator CC 2020 document, the canvas outside the art board is white ( kind of like outline )

I have toggled GPU Preview which solves it but as soon as I turn the layer on & off again , it reverts to white.

I have tried Overprint Preview, I have tried View > Hide / Show Art boards

There is a chance it has always been like this, but in the years hiding all layers , I have never noticed it. I feel that I may have hit a shortcut that did some obscure action which I cannot revert.

Attached is a screen shot of a new document with a single layer On & then Off

UI Interface is not the issue , nor is Outline.

Appreciate any help , thank you

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  • Hi. Welcome to GDSE. I can't replicate this issue in AI CC 2018. Perhaps it's a bug, or a graphics card glitch. Tech support is generally off-topic here because such questions are difficult to answer without access to your computer/setup. Probably better to contact Adobe directly for support. – Billy Kerr Apr 17 at 12:00
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It's done this for years in various versions.

CS6 and earlier does this, and CC versions will if you are using the CPU preview.

Since anything prior to CC used the CPU preview, I assume that's the cause. I can't speculate as to why it happens, but I can confirm it does happen if the CPU preview is in use.

I don't honestly know why it matters much. It's rare that a user actually hides all layers. I don't understand what purpose hiding all layers, and being concerned about this, would serve.

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  • Just checked, you are right. It happens if you are on CPU preview, and presumably if the graphics card is not recognised/drivers are too old, this will be the default view when you switch off all layers. – Billy Kerr Apr 18 at 10:13
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I think it's because your are on CPU preview it's fast but not perfect.

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  • I would expect GPU preview to be faster, so I don't understand what you mean. – Wolff Apr 18 at 14:24
  • I just tried on my mac with Illustrator CC2020 and it goes to all white background when I hide from view all layers whether I am on CPU or GPU – Kyle Apr 18 at 21:52

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