I've never had this issue before, so I'm super confused, it was working fine up until last night. I create a PNG by removing the background of my image, and I'll usually export it as a PNG with transparency ticked and open in Illustrator or just drag straight from Photoshop into Illustrator and go as usual, but now I'm getting this. It's got a white background which is super confusing.

This is how it looks in Photoshop after I've removed the background:

enter image description here

And this is what I get when I drag, copy & paste or place into illustrator:

enter image description here

It still has the white background and it's very frustrating ):

Please help if you can, thank you!

  • 2
    How did you export the photo, this particular photo from Photoshop?
    – Vikas
    May 15, 2021 at 16:39

1 Answer 1


I tried but can't find how it can happen.


  1. If you have a layer with transparent pixels in Photoshop, and you make a selection of whole layer (for example your photo with no background) and paste it in Illustrator, it will be pasted with white background.

  2. Same will happen if you make the selection and drag it into Illustrator.

  3. Last option is placing the photo. If your PNG image is exported properly, it should retain transparency.

Since there is a bit lack of information in question, I'd suggest check to steps again, how you saved the file and how you're placing it. Maybe placing wrong file... Maybe something else. I feel it's very less likely a bug.

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