I am using the latest version of Photoshop.

For months and months I have been able to save my work as a JPG with no issues at all.

An update was performed this morning, and now it won't let me save as JPEG.

When I adjust the colour and the bit size etc., still nothing works. All my images (always have been) are A4 2480×3508 px.

I have been using frame mock-ups with my A4 images for months and this has only started happening today. Please help, I need this for my business.

Only options I have are PSD, PSB or TIFF. My file is only A4 size, so it's not because it's too big.

Please help.

  • This really is a rather urgent support question for Adobe
    – joojaa
    May 19, 2021 at 8:44
  • Make sure your image is in RGB colour mode, 8bit.
    – Billy Kerr
    May 19, 2021 at 9:12
  • And does not have layers.
    – Rafael
    May 19, 2021 at 11:04

2 Answers 2


Adobe has made changes to the Save dialog. You now need to choose “Save a copy” to save as JPG.

See https://helpx.adobe.com/photoshop/using/saving-images.html

  • OMG you're right. I will never understand why Adobe tries to fix stuff which doesn't need fixing.
    – Billy Kerr
    May 21, 2021 at 12:16
  • Thank you that worked! what a stupid update after all these years. Oct 5, 2021 at 20:20

It can be very confusing at first. You can choose Save A Copy from the File listing or use Cntrl-Alt-S, A box shows up saying Save on your computer or to cloud document'. Click the left Save a copy option. That is when the full list of Save options/formats is shown to select from. (For anyone else who gets updated from a pre-2020 version.)

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