Should you point out errors in existing content to clients?

Question

_{I realize this is subjective in nature and more opinion-based perhaps. I'm seeking "best practices" from experienced designers.}

---

Hired to create a piece for a client using similar copy to what's on a web page.

While working through the piece, you find a number of copy errors. Mostly of the "spellcheck won't catch that" nature. Things like to rather than too, or a dollar figure is missing a digit, or the same name is spelled three different ways within the copy. You do correct all these in the copy you are using — even though you have made it abundantly clear to the client that you are not responsible for any typographical errors in any copy they provide.

Would you inform the client of these errors in their other materials and if so what's the best way?

Or, to avoid any negative impressions, should you simply ensure the copy you are working with is correct and not point out errors elsewhere?

Answer 1

I'm not a designer but have worked in both print production and client services in the graphic arts. My question to you - why would you not report it? If you see an error, even if it's not in the particular piece you're working on, you have an ethical responsibility to point it out to the client. It's then up to them to act on it. This is where you provide an added value to the client, build a trust, and give them reason to come back to you for additional work. It is not your responsibility to read through all of their pieces/projects - but by pointing it out, they can then refer back to their editorial/copy editing staff. They may take it as an opportunity to update other issues - which may end up providing you more projects. Show the client you're working with them - not just for them.