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I designed rollup 1m x 2m and sent PDF X-1a to printhouse but result is dissapointing.

Some text (curves) are oversimplified / weird.

I attached photo of design view in Adobe Acrobat (good) and printed version (bad).

Even my home printer printed it well (scaled).

Why it is happening? Whos fault is it?

Print: Print

Design: enter image description here

Print: enter image description here

Design: enter image description here

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  • If you supplied art that looked correct, it's clearly the fault of the print provider.
    – Scott
    Commented Nov 29, 2023 at 19:08
  • Did the print house send you a graphic proof to review? I agree with above, this seems like the printer is at fault.
    – AndrewH
    Commented Nov 29, 2023 at 19:13
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    Well.. if I send good art, as a PDF, especially with type outlined, to a print provider.. and they returned those images back to me.. it's their fault entirely. If the PDF needed flattening, they should have flattened it before printing. If the PDF was unacceptable for reproduction, they should have kicked it back to me before proceeding. At this point, all they are doing is making excuses and trying to get out of a refund or reprint... but it is 100% their fault if my PDFs looked correct. They may know all this.. and are just trying to see if you'll go away easily.
    – Scott
    Commented Nov 29, 2023 at 19:45
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    The ONLY way they should not provide a refund/reprint.. is if they asked you to approve a proof before proceeding, the proof showed the errors, but you approved it anyway. Then, the err lies with you - you shouldn't have approved a proof if it contained errors.
    – Scott
    Commented Nov 29, 2023 at 19:47
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    Just for the record.. I understand why you asked this here.. but it's not a great question for the StackExchange network since it's related to a specific project and really isn't so much about graphic design as it is just business operations. But again, I do grasp the need for some confirmation.
    – Scott
    Commented Nov 29, 2023 at 19:55

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