I created a file on an artboard sized 4" x 2.5" however when I export it as a jpeg it resizes to 3.9" x 2.69". I am exporting at 72ppi with baseline optimized compression and Type Optimized (hinted) for anti-aliasing. The Quality is set at 8.

Why is this happening and how do I fix this? I need to export a jpeg of the file so that I can paste it onto another file I'm working on that has multiple 4" x 2.5" jpegs going onto it.

What I have before saving

What it saves as

Jpeg save settings

  • Are your numbers correct here? Your image not only change in size, but also aspect ratio (width decreases but height increases)?
    – Wolff
    Apr 16 at 19:26
  • Impossible to say without seeing your export options. If you have bleed in your artwork, using Export -> Export As will include the bleed in the exported file unless you check Use Artboards. But I do not think this would cause the size issue you say you have.
    – AndrewH
    Apr 16 at 19:28
  • Yes, my numbers are correct which is why I am so confused as well. It is cutting off the right side edge of my image and adding a white space at the top of my image that is not on the artboard and I do not have any bleed settings.
    – EllieJ94
    Apr 16 at 19:32
  • If your numbers are incorrect, please edit your question to correct them. It may also be useful to include some screencaps to show us what the problem is. You can upload them to imgur.com and link to them Apr 16 at 19:34
  • That was a typo - my numbers are correct. I've posted screencaps of what I am seeing and what my save settings are. The artboard shows as 4" x 2.5" and I have no bleed settings, but the image the is saved converts to 3.9" x 2.69" which is both the wrong sizing and wrong dimensions
    – EllieJ94
    Apr 16 at 19:39

1 Answer 1


See if checking "Use Artboards" in the export dialog box helps.

Use Artboards example image

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