I have two files with (among other things) a logo is placed. When saving the file for web (JPG, PNG,..) the logo is not visible, it's as if that specific layer is just hidden.

What could be wrong with the layer or path? When saving it as PDF, it's still visible.

This is how the file looks like in Illustrator: enter image description here

In the export dialog, I chose JPG and "use artboards". As you can see the "V" dissapears: enter image description here

  • 1
    Hi Maarten, welcome to GDSE and thanks for your question. Could you please clarify a bit? What settings do you use for export, what kind of file is the logo etc.. If you want to know more about the site, please see the help center or ping one of us in chat once your reputation is sufficient (20). Keep contributing and enjoy the site!
    – Vincent
    Commented Feb 24, 2015 at 10:19

3 Answers 3


In Illustrator, switch to View > Overprint Preview (or press Ctrl/Cmd+Alt/Option+Shift+Y) - after doing this, does your logo disappear again?

If yes, then your logo is set to overprint. Change this by selecting the logo, and then checking the Transparency and Attributes panels to make sure the transparency mode is not Multiply, and neither of the Overprint attributes are checked. It should look like this:

overprint off

NOTE: The Overprint Stroke on mine is greyed out because the selection does not have any stroke. If your logo does have objects with strokes, that box should be available, but should not be checked.

  • Good catch.. just be certain to turn off overprint preview before using Save for Web. If it's on Save for Web does odd things. In fact, simply having overprint preview on could cause items to disappear in the Save for Web dialog.
    – Scott
    Commented Feb 26, 2015 at 18:50
  • Thanks @Scott, I wasn't aware of that issue. Good to know.
    – apex
    Commented Feb 26, 2015 at 18:57
  • Overprint Fill was checked. Unchecking the box did indeed fix the issue. Commented Mar 2, 2015 at 13:21

If this is a logo that was placed from another folder make sure it is still saved on the same location and it wasn't removed or replaced.
Also try file>export>choose png or jpeg and if you need it check the "use artboard" checkbox.

Now that I see the designs I have another idea but it's a bit extreme. If you logo is a path use the divide tool (in the pathfinder window) to cut it out of the gradient background so instead of having a gradient background with a white logo on top you have a gradient square that the logo is cut out of it.: enter image description here

  • It was copied from another file, so it's not placed. I can't select PNG when exporting.. JPG is available and gives the same result. Commented Feb 25, 2015 at 9:31
  • edited my answer - try that
    – Naty
    Commented Feb 25, 2015 at 9:51
  • That would work indeed, but that would also make it difficult to move the logo if I wanted to? Commented Feb 26, 2015 at 12:17
  • no really - just select all of the relevant points with the direct selection tool (the white arrow)
    – Naty
    Commented Feb 26, 2015 at 12:36

This happened to me and the problem was that the layer was selected as "template". If you look through the layers menu you can see the "eye" icon for each visible layer. The missing layers I found had the "box" indicating they were selected as "template". I selected the layer and then the menu options for that layer and unchecked "template". Worked for me!

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