I have very strange problem with Photoshop CS4 and CS5 on Windows XP and Windows 7.
I've Installed all necessery fonts for template that I receive from graphic designer. This fonts was Sansation and Sansation Light.
In Windows all fonts are installed sucessfully. I see the fonts in photoshop but when I try to open the templace (psd file) it tells me that some fonts missing.
With text tool I select the text element and photohop tells me:
"the following fonts are missing for text layer Sansation warning that a substitution will occur"
After this the font is marked as [Sansation] (with brackets). I know that's means something wrong with that font. But when I searching for the font on the photoshop font list there is a font named "Sansation" and "Sansation Light" and at the end of font list is again [Sansation] with brackets.
What is funny is that when I create new psd file then I can use "Sansation" font without any problems.
When I open the template I can use this font too but when I select text elements with "text tool" then the above message appears. It seems to me that Photoshop in this particular moment didn't see this font.
I know that Graphic Designer created this template with CS5 version of Photoshop. What I want is open this template without any warnings.
I installed fonts in: Windows\Fonts and in Program Files\Common Files\Adobe\Fonts but the situation is the same.
Can somebody give me some advice what is wrong?
First of all thank you very much for Your comments. I ask my Graphic Designer to send me the same versions of font. He downloaded from internet the newest version of Sansation font and prepare for me again the same template but with the newest fonts. After that he send me the template and the newest version of the font. After that everything works fine.
It seems to me that we both have diffrent font versions at the begining. Thanku You very much for Your sugestions in comments.