0

I am new to Illustrator but made a very cool file with photos & text to print as 11x14 poster. A JPEG file is needed to bring to the printer (using Costco which usually works fine). But when I get to the printing kiosk & open the file, it's appearance looks posterized with crazy neon colors. It's not even close to the colors of the original file. The color is set at CMYK & I'm choosing highest quality (10) in the save options. The .jpeg file looks fine when opened on my iPhone or another computer. Any idea what I'm doing wrong?

closed as off-topic by Zach Saucier, Scott, joojaa, benteh, Hanna Aug 17 '15 at 21:14

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "This appears to be a tech support question about fixing technology to work as advertised. Please edit the question so that it pertains to using technology to solve a design problem. You may want to check if it hasn't already been asked in Super User. In many cases, contacting the manufacturer is the quickest option." – Zach Saucier, Scott, joojaa, benteh, Hanna
If this question can be reworded to fit the rules in the help center, please edit the question.

  • 3
    .. save as RGB not CMYK. 99.9% of the people going to costco for self-printing are using RGB files... that's what it's designed to work with. – Scott Aug 14 '15 at 19:59
1

Basicly they are using an aplication that does not read right a cmyk file (or you did not embed it).

The visualization is not a problem, the problem could be that that program does not recognize embeded profiles.

Anyway, make a sample print and make decisions based on that.

Or use an RGB file, but still, you need to make a test. If the project is important, print a small file to see the colors (I would not trust a kiosk monitor at all), and make adjustments on you computer.

  • If it was embedded would it read correctly? if so, can you explain how to do that? – Donna Aug 14 '15 at 22:17
  • If you embeded it it is all you can do from your part. Simply, the aplication of the kiosk is too primitive. But, just make a simple test (print a small pice), to compare the colors. You need to do that anyway in rgb or cmyk. – Rafael Aug 14 '15 at 22:22
  • i'm not sure if I embeded it or not. How can I tell? – Donna Aug 14 '15 at 22:42
  • @Donna Rafael is probably right, it makes perfect sense. The same kind of thing happens when uploading files to online printers; the preview is often neon and horrible but the finished printed colors are alright. It will do this embedded profile or not I think; check their requirements and make a small run to be sure! – go-junta Aug 15 '15 at 0:53

Not the answer you're looking for? Browse other questions tagged or ask your own question.