I have had a user I support come to me with something that seems a little weird.

When they try to add a colour or see swatch options under CMYK mode, the sliders are not present - only a list of Pantone colours.

I've looked on other machines and there are sliders present.

When you go to this mode, it defaults to a blue - selecting any pantone colour changes the visible colour in the preview on the left, but clicking add always does the default slider value.

The above makes me think, that this is some sort of error and the Pantone list has been plastered on top of the sliders but it is actually taking the value from the hidden sliders.

Does anyone know what is going on and can anyone help please?

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3 Answers 3


Yes that looks like a bug. I can partially see the sliders underneath to the right. I would quit and trash your ID preferences. Then restart ID. Hope that helps. The path is as follows:

For Mac: Hard Drive/Users//Library/Preferences/Adobe InDesign///

  • Thanks, it did work... I was thinking about this before I posted the question, but, before I wiped the person's settings, I wanted to know if there was an easy fix/option... but, I couldn't find it. Please write up locations/make it a bit more informative for other people searching and I'll give you the mark! Commented Jan 8, 2016 at 22:38


Delete the InDesign ROAMING DATA FOLDER (aka the "Preferences")

You can delete the replaceable InDesign Preference files by holding down
the Ctrl/Command+Shift+Alt keys while InDesign is launching.

If this does not help, delete the LOCAL CACHED DATA FOLDER. You will have to find it in the file system and remove it manually. There is no shortcut for removing the cache files.

------ Mac OS X ----------

/Users/[User Name]/Library/Preferences/Adobe InDesign/Version #

/Users/[User Name]/Library/Caches/Adobe InDesign/Version [#]

------ Windows / Windows XP ---------

Roaming Data Folder: (Preferences)
C:\Documents and Settings\[User Name]\Application Data\Adobe\InDesign\Version [#]

Local Cached Data Folder: (Caches)
C:\Documents and Settings\[User Name]\Local Settings\Application Data\Adobe\InDesign\Version [#]

------------- Windows 8/Windows 7/Windows Vista --------

Roaming Data Folder: (Preferences)
C:\Users\[User Name]\AppData\Roaming\Adobe\InDesign\Version [#]

Local Cached Data Folder: (Caches)
C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\en_US\Cache

In some cases, the preferences are fine and it's the cache files that are bad.

  • Had this issue.. Coincidentally Google found this question.. so I updated your answer with additional information based upon my experience. But it was the link you provided which helped solve the issue here. Thank you.
    – Scott
    Commented Sep 21, 2020 at 22:06

I had the exact same problem and removing the cache files solved it for me.

  • This does not answer the question asked. Commented May 10, 2021 at 7:57

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