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Recently, I had an app rejected from the Apple App store. The rejection was due to the use of a mobile device being depicted in one of the tutorial screens. Does anyone know of any guidelines for device imagery use in-app for iOS devices?

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    Apple has strict usage guidelines on using apple products and trademarks. It took me 10 seconds to find this. – Cai Feb 26 '16 at 19:04
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Apple has strict usage guidelines on depicting apple products and trademarks.

Although there are no specific guidelines for using device images in an app, the App Store review guidelines do mention the general guidelines for using apple trademarks.

From reading the relevant guidelines, as long as you use the Apple provided images and follow their usage guidelines, and the image can be seen as being used to "promote your app", it should be allowed. Otherwise, it probably isn't allowed. But, anecdotally, it seems to depend on the person doing the review, as Apple don't seem to be consistent in upholding their own rules.

Relevant documentation (with excerpts):

App Store Review Guidelines

8. Content and Intellectual Property Rights

8.1 Apps must comply with all terms and conditions explained in the Guidelines for Using Apple Trademarks and Copyrights and the Apple Trademark List


Guidelines for Using Apple Trademarks and Copyrights

Depictions of Apple Products

...

2. Compatibility: If you are a developer, you may show an image of an Apple product in your promotional/advertising materials to depict that your product is compatible with, or otherwise works with, the Apple product or technology, provided you comply with the following requirements:


App Store Marketing Guidelines

2.2 Image use

The Apple product images of Apple Watch, iPad, iPhone, iPod touch, and Apple TV can be used only to promote your app available on the App Store. Feature only products for which your app is currently developed. Do not use a product image if your app is not designed to display on the screen size and resolution of that product. For example, do not feature iPhone 5s unless your app displays at 326 pixels per inch at 1136-by-640 resolution.

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You're not allowed to use competitor logos, pictures of devices or any material that the company owns or is competing with. This is just Apple's policy. If Apple didn't approve you to use the picture then they will reject it. If that mobile device was an iPhone or iPad you will have to remove it. Just one of their strict policies.

Diving a little deeper from a comment. If the imagery is used inside the app or content then it is typically rejected. If the product imagery is used for the store then that, to my understanding, is allowed. Another factor to keep in mind is Apple can make errors, if you feel this is an error on their part you can question the ticket error to be reviewed.

  • Not completely true. You can use the device images apple provides to display your own app (with some other restrictions I can't remember and don't have time to read through, but you can do it) – Cai Feb 26 '16 at 19:28
  • Then it must be dependent on who is reviewing it because last time I tried it was rejected but that may depend on where it is. – DᴀʀᴛʜVᴀᴅᴇʀ Feb 26 '16 at 19:29
  • @CAI edited to reflect that – DᴀʀᴛʜVᴀᴅᴇʀ Feb 26 '16 at 19:31
  • I've done visuals for an app that got accepted with images of an iPhone. And I've had an app accepted that uses a one color vector of iPhone (that after reading the guidelines seems shouldn't have been allowed!). I think, like all review processes, it probably completely depends on the person doing the review. – Cai Feb 26 '16 at 20:02
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    Either way, from Apples guidelines, there are definitely situations where you can use device images. – Cai Feb 26 '16 at 20:03

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