I have logo which format is .jpg. That's the only logo file that my client has provided me. Now, when I open this file on Illustrator or Photoshop, it suddenly change its colors. Here's what I mean;

This is how it looks when opened on Photoshop/Illustrator enter image description here

This one is how it should look, I had to take a screenshot because uploading the original file will result in the image above.

enter image description here

Does anyone knows what's hapening and how can I fix this?

1 Answer 1


My guess, and it is only a guess, is that your color and conversion settings may need reviewing.

  1. Go to Edit/Color Settings. You will see the window shown below
  2. Check your working space, normally you would like to work in a big color space like Prophoto
  3. But more importantly, the color management policies should be reviewed and set to preserve whatever color space the document may have

I would be most curious if this may provide an answer.

enter image description here

  • Nope, this is not working. The problem is only happening with this certain file and I really don't know why.
    – Jay
    Commented May 7, 2016 at 6:51
  • @Josef, Can you post a small version of this file so we can experience it first hand?
    – user45605
    Commented May 7, 2016 at 12:55
  • I wish I could, but when I upload the file to imgur or somewhere else, it changes its original colors. I'm starting to thing the problem is on the file. Here's the upload I just did to Imgur imgur.com/zGos2RU
    – Jay
    Commented May 7, 2016 at 23:51
  • What format is this file in? What application created it? What are you using to view it "correctly"? If you can open it to get a good screen capture, can you now save it from the same application as a new file? I wonder if it has been saved in a particular color bit order in a special application? I do not know much about this subject but there are people to address it better.
    – user45605
    Commented May 8, 2016 at 0:35
  • The file is a JPG. I barely know anything about the previous designer and what was used to create the logo, I do know the file is pretty old. I guess I'll have to just vectorize the logo with the pen on Illustrator, that way I would be able to use it as a vector in the stationary that I'm creating. Anyways, thanks for the help @ACEkin!
    – Jay
    Commented May 8, 2016 at 1:37

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