We are making a web timeline for our callcenter department. In this timeline you can see tasks and related actions to perform these tasks. So task =actions+actions+ potential other actions or not.
Task infos = when + who(callcenter man/woman)+ beneficiary + what provider + what services + what periods + status Actions infos = when + who(callcenter man/woman) + provider.
Example: Task : Create a new File/ Actions: receive the call + find the guy on our database + link the call and the file. Next task will be check its eligibility.
It is aimed to help the callcenter man to take note of the file before calling someone.
We've tried several attempts but all of them, for me, are unreadible.
FYI :it is not a call center to sell random stuff. We provide services for stricken people and it is paid by their insurance.
Any help? Tips? Another timeline seen on the web?
It will be a web technology timeline.