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I've got a potential client with a problem and I need to better understand the basic processes before I go speak with them. They have 3 designers in-house and 1 salesperson, all of whom have Adobe CS installed. Two designers are using Mac, while one designer & one sales person are each using PC. All four print to the same desktop inkjet printer.

When either of the Mac users sends a .PSD file to the printer, they get "different" colours than when their PC using colleagues send the same files to this printer.

What are the mostly culprits for such a discrepancy? I assume the conversion from RGB -> CMYK must be differing between the OS'es, but before I go in to have a look I need to know where these conversions are typically done: Creative Suite? the OS? the printer itself?

I'm assuming I can rule the physical printer out since it is the one constant - though perhaps there is a driver-level issue in the OS'es. The users are all aware that colours on screen may appear differently than printed colour, so this seems to be a PC vs Mac issue from what I can tell. The basic complaint is that:

"The PCs are printing the documents differently than the Macs."

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    You could start by checking the color settings in the adobe apps to make sure they are all using the same profiles. – Manly Aug 3 '16 at 17:23
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There is a severe bug when it comes to printing on a Mac in Photoshop CC 2015.5 that Adobe acknowledged at last a few weeks ago. Maybe your clients are affected by this problem.

See this page by Adobe about the problem.

And here is an in-depth description of the issue. That should help you identify, if your clients have this specific issue.

  • Interesting! I'll have a read and if this turns out to be correct I'll obviously mark as the accepted answer. Thanks! – armadadrive Aug 3 '16 at 18:45

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