I've got a potential client with a problem and I need to better understand the basic processes before I go speak with them. They have 3 designers in-house and 1 salesperson, all of whom have Adobe CS installed. Two designers are using Mac, while one designer & one sales person are each using PC. All four print to the same desktop inkjet printer.
When either of the Mac users sends a
.PSD file to the printer, they get "different" colours than when their PC using colleagues send the same files to this printer.
What are the mostly culprits for such a discrepancy? I assume the conversion from RGB -> CMYK must be differing between the OS'es, but before I go in to have a look I need to know where these conversions are typically done: Creative Suite? the OS? the printer itself?
I'm assuming I can rule the physical printer out since it is the one constant - though perhaps there is a driver-level issue in the OS'es. The users are all aware that colours on screen may appear differently than printed colour, so this seems to be a PC vs Mac issue from what I can tell. The basic complaint is that:
"The PCs are printing the documents differently than the Macs."