I am the Design Manager at a startup company which sells custom printed items, such as phone/tablet cases and clocks.
I have created a clock graduation with numbers, hour markers and minute markers to be used in the customiser on our website.
Everything appears fine in illustrator.
I then uploaded the SVG file to the customiser on the website and again it appears fine.
However, when the design in which the graduation has been used, is downloaded from our website, the minute markers have rotated so that instead of being aligned from the center of the clock to the edge, they have all realigned to point vertically.
The fact that they are only doing this after being downloaded from our website makes me think that the issue is being caused by our customiser.
If this problem is being caused by our customiser I will have to get our web developer to fix it, which will cost a lot.
I am unable to use any other format (such as png) as it means the customer cannot change the colour of the graduation within the customiser.
Does anyone know what is causing this problem?
Or maybe there is a work around I haven't though of?
Any help would be greatly appreciated.