So my clients aren't very tech savvy, and they were having trouble with a file I gave them. Firstly, they did not follow my directions to use this file. They were trying to open it in a web-based program instead of the desktop application (one of the MS Office ones...not giving specifics here just in case). I would ask them specific questions like "Did you open it in X?" and that would be ignored.
I tried to walk them through the process, but they frequently ignored my instructions and now they are angry and frustrated. I got a couple angry emails and texts, ending with a very clear and angry "I will do it myself."
Not sure how to proceed, because they didn't follow my directions, then didn't want to be walked through the process. I was trying to give them alternative solutions but this seemed to piss them off.
Also, I think I've found the solution to this issue but am afraid to give it to them at this point.
Anyone have experience with something like this? I do value this client, and this is the first time it's happened like this (although the ongoing issue of them ignoring my specific questions does happen regularly).