I've been searching this board and read this post among others: How Many Directions / Concepts which focuses on making the client happy with a lot of work on the designer's end. It also references presenting ONE design vs. many, as that is the designer's final solution and it does not pander to the client's want to be "happy" by being able to choose amongst other (unnecessary) options.
That got me thinking about the validity of designers trying to "make the client happy." Firstly, "happy" is a vague term. Secondly, even if you could define "happy," you can't MAKE someone happy. Only they can do that.
So why do we try to make the client happy? As professionals, should we not talk in more concrete terms? What if your design solution fulfills the goals, but the client is "not happy?"
I would love to hear how you guys out there navigate this sticky situation. How do you steer your client away from expecting to be "made happy" and instead focus on the design as a solution to their (non-emotional) problem?