I “quit” running my own graphic design business a couple years ago. A couple weeks ago an old client, who knew I had hung up my hat on it, asked me to fix and re-order him some business cards. I asked, is the only change from the latest ordered, the phone number? He said, yes. I did not send him a proof he could see. I sent one and he said he could not read it. I confirmed the only change was phone number. He said it was.
It was not. Now he needs me to fix web address and re-order. I feel like it is my fault since the customer is always right on tiny issues like this. I now have to fix it and send it in for printing again on my dime.
I do not have time for this, which is why I quit my business. How do I say no to former clients in the future without feeling guilty and feeling like I have to help them? Thanks!