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So I've run into this issue a couple times before. Every once in a while the eyedropper tool seems to refuse to select the color I choose and would instead opt for complete black. Here is a video to clarify.

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  • What version of Illustrator are you using, and what operating system? I've seen some posts on Adobe's help forums and here on GDSE suggesting that older versions such as CS5 on newer MacOS systems have this problem.
    – Billy Kerr
    Oct 11 '17 at 7:42
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If trying to pick up a color from a raster image you must hold down the Shift key when clicking for the eyedropper to pick up the color.

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Probably the Appearance box in the Eyedropper Options is checked.

After selecting the eyedopper hit Enter .

Unckeck the Appearance in booth panels.

No need to hold shift .

See the image below.

enter image description here

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