Linked Questions

0
votes
2answers
319 views

Client likes to fiddle with my designs [duplicate]

I am designing a logo for a client. I've given her a few ideas and she wants to take 3 of them and work on them herself with her sister. We have a contract and she'll pay me so that's not the issue. I ...
0
votes
1answer
78 views

Concerns about handing over assests [duplicate]

I have a sticky situation and I'm not quite sure how to deal with it. As part of branding a company for a friend/client I have created some cartoon type characters (as well a logo, fonts, colours, ...
1
vote
0answers
46 views

Should I send my client the original file of a job? [duplicate]

I have recently accepted a free-lance job to typeset a book in LaTeX for a publisher. I'm not a professional graphic designer, but I have been working with this tool for a long time now. Now I even ...
34
votes
6answers
15k views

I underpriced a prior job, how should I tell my client that I'm charging significantly more for new work?

I made a mistake last year by underpricing an illustration work. What should I do now that the client is back with new requests? The client has contacted me to ask for new work, without mentioning a ...
13
votes
6answers
3k views

Working file request due to General Data Protection Regulation (GDPR)

I have had a request to supply a client with all of their files (including InDesign docs) due to the General Data Protection Regulation (GDPR). My client also wants me to delete the files from my ...
22
votes
5answers
41k views

Charging an Intellectual Property transfer fee for design work

So, you've finished a design job (eg. a logo design) and the client asks for your IP surrounding the logo, eg copyright, original artwork files, notes, sketches, all of that stuff that went into ...
17
votes
3answers
5k views

How to handle a request for handing over 6 years of working files?

My best client has just employed a new person who is vaguely capable of design work and wants me to upload all my 6 years and 70GB worth of files to their drive so they can update them when they need ...
17
votes
4answers
5k views

Customer asking for InDesign files as a Word doc!

I have taken on a freelance project. I sent in a cover letter to the client saying that I use InDesign and Quark and was offered work by a publisher. They sent me all the files I required, and ...
6
votes
4answers
7k views

How do I send a file I've created in InDesign to someone else, so they can open it up in InDesign and work with the file too?

I'm kind of in a pickle and took on a project involving indesign/illustrator. It's been a long time since I was really familiar with InDesign so I feel a bit overwhelmed right now and as though I've ...
9
votes
7answers
3k views

Client wants .ai file but it doesn't display correctly

I have a client from hell, she wants my original .ai files and that is fine, however she downloaded Ai CC and is now complaining that "things don't show up right"... this is a map and has about 70 ...
9
votes
4answers
1k views

How to work out a publication working file release fee?

I have been designing a 60 page publication for over a year for a client and they have all of a sudden asked for all of the editions working files for 'safe keeping'. I have advised them this will ...
8
votes
1answer
963 views

How to word email explaining working files buyout

After years of providing press ready PDF files to my customer for extensive revisions to a yearly catalog, they are asking for the InDesign "working files," which they think they are entitled to, as ...
2
votes
1answer
2k views

When Clients ask for all of the fonts you use in their branding materials

What is the correct way to handle a client if they ask you for all of your native design files and specifically the FONTS. Do you charge them for the native files if they have already paid for the ...
3
votes
2answers
359 views

Client requesting source files to all design drafts and to all versions throughout the process

I started logo and packaging design a year ago. The client warned me they would be complicated and would demand many changes - however, I believed with my skills (and love for the product) we would ...
-1
votes
1answer
793 views

Who owns the InDesign files?

As a company, if I hire a graphic designer to create ads, brochures, etc who owns the InDesign files? Does the designer or the company that hired the designer own the files? My company hired a ...

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