Questions tagged [business]

Questions about business and the commercial aspects of the graphic design industry. Ask anything relevant to graphic design such as promoting, managing and operating a design business.

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74
votes
8answers
16k views

How to handle client requests to violate copyrights?

I know Google image search is not a free-for-all to grab any image needed. However, many, many, many clients don't grasp this concept and often request or send images they'd like to use in a design or ...
53
votes
2answers
15k views

What should I do if a potential client claims my pricing is too high?

I gave a possible client a price estimation for concept of a character, and making it 3D as well. Now I find out that my estimation is double what he is paying his current artists. He never mentioned ...
53
votes
9answers
12k views

Selling a logo to a business who did not ask for one

One of my projects in college was to recreate a logo for a local business. The professor picked the business and I do not believe the business owners know about it. Since my logo has won several ...
49
votes
19answers
28k views

How do you explain the value of native files to an uneducated client?

If you design a piece for print. It gets reproduced several times over the course of a few years. Then the client doesn't return for any work for a few more years. And suddenly you are contacted ...
45
votes
10answers
9k views

Is it frowned upon as a designer if you don't use “top” software?

This question crosses my mind from time to time as I am a Windows user and have often thought about going down the cheaper route by using a Linux based OS such as Ubuntu and getting free software that ...
45
votes
7answers
102k views

What price should I charge for design services?

I was hoping I would find some people in the industry that could help me decide what's the best price to charge to design (in this case) business cards. What are standard prices for professional ...
43
votes
12answers
9k views

Is the use of a QR code worth the space it requires?

I recently had a discussion with a client. He asked me if I felt a QR code on a marketing piece would be beneficial. I asked him, "What would the code contain? What information would the code convey?...
35
votes
7answers
4k views

Should web designers make a free mockup?

I have some potential clients that ask to see something before accept the work. Now, should I make, for example, a free mockup or It's better to find another client?
34
votes
8answers
8k views

How do you deal with clients who bash your designs?

This has happened to me a few times, in bigger or smaller scale, and I think it happens to many of us. We as designers have the pleasure/curse of leaving quite a bit of us in every design. When ...
33
votes
6answers
15k views

I underpriced a prior job, how should I tell my client that I'm charging significantly more for new work?

I made a mistake last year by underpricing an illustration work. What should I do now that the client is back with new requests? The client has contacted me to ask for new work, without mentioning a ...
32
votes
8answers
9k views

How long are designers expected to keep client files?

A client recently emailed me asking for the source files from a project I did for them two years ago. I don't have the source files since it was such a long time ago and the client said it was very ...
29
votes
6answers
24k views

What do I do when I quote a price for a design but the client keeps asking for revisions and redesigns?

I'm a freelance graphic designer, so mostly, my pricing and what not is pretty casual and I don't work 24/7 as I have other things to take care of, so when I quote someone, I figure out how long it ...
29
votes
7answers
7k views

I am a client and my work is being delegated without informing me

I am a client who posted on Linkedin a request if somebody would be interested in designing a thesis cover for me. I had a few responses and decided to go with a person who offered me the following (...
29
votes
8answers
7k views

First client's partner demands free website redesign, wants deposit returned - moral dilemma

Sorry in advance for the long read. I'm 22 years old and just finished university for graphic design. I was approached by a small business which wanted me to design them a logo, stationery, and a ...
25
votes
5answers
5k views

How can I protect my job from a client publishing it elsewhere?

I am designing a brochure of 1,872 pages for a client. This client is asking me provide him with a copy of the job. I am 100% sure if I provide a copy this job is gone. He will print it elsewhere. ...
25
votes
9answers
5k views

How do I treat requests for work for causes that go against my personal principles?

Recently, I received a request for a quote from a party that promotes and teaches an ideology that diametrically opposes my own beliefs. The job involved designing promotion material for classes and ...
25
votes
3answers
28k views

Are there any tangible benefits to becoming an Adobe Certified Expert?

I've been doing a little research into improving my skill set and I thought it could make sense to take the test, becoming an Adobe Certified Expert. For those unfamiliar, The Adobe Certified Expert ...
24
votes
7answers
10k views

Is the graphic designer asking too much of me as a customer?

I contacted a design team to redo my company's website (small company, <100 employees, in the construction industry, been around for about 30 years). The graphic designer told me that I need to ...
23
votes
7answers
7k views

Is it normal practice to screen share with a client?

I have a client who has asked if it's possible to screen share so that he can watch/dictate changes in real time. The issue is, I've already made several requested revisions per his direction. ...
23
votes
5answers
2k views

How do you charge for extra non-design related services?

I find it very difficult to charge clients for "extras." In my particular case this is usually consulting and copy writing. Clients expect my input and often leave me with little to nothing to work ...
23
votes
7answers
14k views

Repeat client is suddenly demanding intellectual property rights!

A fairly sizable client whom I've done a few jobs for over the past several years has recently contacted me for a new job. We have never had a contract for any of the work I've done for them (I'm a ...
22
votes
5answers
12k views

Client not satisfied with the design. Doesn't want to pay

I have a new client which approved my proposal saying that we will split the project into milestones - first payment after the first milestone (30%). The problems appeared right from the start because ...
22
votes
6answers
3k views

Client asking for design suggestions

My first-time client, referred by a very loyal client of mine, does not want to follow my designing route (for what I’m assuming are personal financial reasons). They want something “fresh, new, eye-...
22
votes
6answers
9k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
22
votes
5answers
40k views

Charging an Intellectual Property transfer fee for design work

So, you've finished a design job (eg. a logo design) and the client asks for your IP surrounding the logo, eg copyright, original artwork files, notes, sketches, all of that stuff that went into ...
20
votes
6answers
7k views

How do you convince a client that work is 100 percent original?

I have designed emoticons for a company, but they feel that the work is not original! They sent me an email saying "There are many emoticons on the market which all look nearly the same." ...
20
votes
4answers
6k views

What do I do if I don't own the client's brand font?

I'm a newbie and haven't had this happen yet — I have a client with a set brand, and I do not own one of her font types. What should I do? Do I ask her for the file? It's not free...
19
votes
4answers
15k views

How can I legally design something which looks like US currency notes?

I've been asked to create artwork for a mock US currency bill. Similar to those fake novelty bills you can purchase. (This is not my artwork. It is merely something Google found as an example) The ...
18
votes
8answers
14k views

How to ensure international logo can be ethnically neutral enough so it won’t be offensive?

We are launching an initiative in the field of informatics for which I asked for a logo. Our graphic designer took care of it and indeed showed me a very nice logo, where a man with a hammer in one ...
18
votes
6answers
5k views

Just how much information should you share with a former client?

I know this is subjective to a degree. I am asking for best practice or experienced input. TL;DR: How willing should a designer be to share specific job specifications with a past client after the ...
18
votes
4answers
5k views

Client wants me to teach them InDesign

My client wants me to teach them how to do basic editing in InDesign. This is after, against my better judgement, I had agreed to give them the source files of the documents I created in favor of ...
18
votes
4answers
6k views

Should I mention rush fees in my quote?

I've had a new client request a web site in 2 weeks. Not only I already find that pretty quick but I'm totally loaded so I charged a rush fee that I was comfortable with. I wrote the rush fee in my ...
17
votes
3answers
5k views

How to handle a request for handing over 6 years of working files?

My best client has just employed a new person who is vaguely capable of design work and wants me to upload all my 6 years and 70GB worth of files to their drive so they can update them when they need ...
17
votes
4answers
3k views

How to guide an employee to improve his graphic design ablilties?

I am CTO at a small-medium software development company with a few ages history. I carry RRHH selection, teaching, and internal promotion. Until yesterday we just had developers and design was driven ...
17
votes
5answers
2k views

How should I handle a client when they ask for my opinion about another designer's work?

I met a client that currently works with a designer whom I don't know - the client showed me his new logo and asked my opinion about it. I answered that I don't like "grey on grey background". That's ...
17
votes
6answers
1k views

How do you manage samples of physical design projects?

As a designer creates work, more and more "samples" start to stack up. With digital projects maintaining a library of past projects is fairly easy. All it takes is a dedicated hard drive and a backup....
15
votes
9answers
5k views

Should I ask for payment for my logo and website design when I delivered them late?

I have designed a logo and a website for a company. Because I took a little longer than usual (3 weeks), they are talking about hiring someone else. I delivered the designs, (10 Logo Designs with at ...
15
votes
9answers
30k views

As a graphic designer, should I use my personal name or create a business name/branding?

For a designer who begins doing freelance or start (or renaming) his/her own business, there's usually that critical decision that must be made: Should I use my own name or have a business name for ...
15
votes
2answers
1k views

Clients always think they are a better designer than I am.

When I am designing a new website or application I am very meticulous to get every detail right so it is beautiful while still user friendly. Almost always however, the client has better ideas. They ...
15
votes
2answers
812 views

Can I sell rejected logos to other clients?

Can a designer save rejected logos and sell these to other clients in the future?
15
votes
5answers
5k views

Which is a better design pricing model?

I'm curious which pricing model other feel best fits freelance design, in what situations, and why. I am not seeking dollar values. There are a few basic pricing models a freelancer can use: Time-...
15
votes
16answers
4k views

Offline billing software for freelancers

The billing/invoicing/time-tracking software I use, iBiz, is no longer being supported by its manufacturer. I am a freelancer, so I need software which allows me to: Track time on jobs Track tasks on ...
15
votes
5answers
1k views

Why are there no animated album covers?

Throughout Graphic Design I'd say few realms have been as forward thinking as Album Cover Art. It's commercially viable but often without the constraints of the typical corporate design job allowing ...
14
votes
10answers
8k views

How can I work with a client that doesn't know what they want?

I am helping a client/friend with a website design. He is a conceptual thinker. Yet his ideas are always inspirational but not practical. He is always wanting a different direction after I show him ...
13
votes
6answers
3k views

Working file request due to General Data Protection Regulation (GDPR)

I have had a request to supply a client with all of their files (including InDesign docs) due to the General Data Protection Regulation (GDPR). My client also wants me to delete the files from my ...
13
votes
5answers
4k views

How to bill a client when budget was never discussed

I have a new client who was 4 days late getting me the information they wanted designed and dropped it in my lap the day before they needed it complete. It was chaotic and a mess to coordinate but I ...
13
votes
8answers
13k views

How should a designer communicate price is negotiable to a client?

While in the stages of a bid, quote, or proposal I was curious how should a designer communicate "price is negotiable" in a professional manner instead of stating the simple fact. I know it's ...
13
votes
3answers
51k views

What’s the difference between an art director and a creative director?

I have seen both Art Director and Creative Director as titles, but I'm not sure what the difference is. Is one to do with visuals and the other with content? Are they more or less interchangeable? Do ...
12
votes
5answers
4k views

Is it right to use the ideas of non-winning designers in a design contest?

I am a mobile developer. I want to create my own mobile app, so I ran a contest for the mobile design. Many good designers participated in the contest. I get lots of good ideas from almost all of ...
12
votes
9answers
20k views

What is “standard markup” for purchases which need to be passed on to the client?

Let's say I'm designing a site, and Client and I agree that I'm going to purchase a slideshow to use on Client's site. The slideshow code costs $30. I will mark this up to compensate me for my time ...

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