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Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

3
votes
3answers
71 views

What can be done to avoid your design having a second meaning?

Occasionally, you hear about a graphic that has been published, but unfortunately the designers missed a second way interpreting of it. For example, this ad that was actually published: Source: A ...
2
votes
1answer
45 views

Need an app where I can clearly show the hierarchy/order my clients jobs are in so they can see which jobs are ahead of their jobs

Ideally it would look like: Priority 01: Calendar Project Edits Priority 02: Website Edits Priority 03: Sales Sheet Layout Etc. Etc. Etc. Something very simple but shareable and easy to update. My ...
17
votes
3answers
3k views

Customer asking for InDesign files as a Word doc!

I have taken on a freelance project. I sent in a cover letter to the client saying that I use InDesign and Quark and was offered work by a publisher. They sent me all the files I required, and ...
0
votes
1answer
47 views

Does a Web Agency have the right to add its logo in material produced for a client?

My company hired a web agency to build the company's website and the online presence through social media. The first video that the web agency made (A video previously produced by the company but re ...
3
votes
3answers
116 views

How long do you wait for client input before writing off a project?

I agreed to a client project in March 2016. Did it for a low price to build my portfolio. We worked together for a few months and the last I heard from him was June 2016. I did receive a 50% deposit ...
0
votes
1answer
47 views

How to get feedback about our prices

I sent prices to the client and did't receive a feedback. What is the best way to ask, is my price ok for them? How do you think a phrase like "How do you like our prices?" would work?
22
votes
10answers
17k views

I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?

It's my first time designing for any one Email sent:. Hi [Client]! If you wouldn't mind answering a few questions I need to know so I can communicate your brand better and have a better sight as ...
1
vote
2answers
117 views

How to effectively combat or response to the unfounded design-feedbacks?

"Make the logo bigger", "This looks like cartoon", "Bright colours are visual assault", "This is not centred", "I also know something about design". Until recently, I really used to think these ...
4
votes
2answers
92 views

Charge for the same design but different client?

I designed a kids handbook for a prayer group a few years ago. I just got an email from the woman I worked with and she said another person from a different place asked if it is possible to somehow ...
1
vote
1answer
60 views

Using Unpublished Material for Promotion [duplicate]

I've recently entered the graphic design scene and I want to promote my services on some social media platforms such as Instagram and Facebook. I know that it is okay for me to publish some of my ...
6
votes
2answers
909 views

How exactly should I ask my employer for design use permission on paper?

I'm an employed graphic designer. I did illustrations, branding and prototyping for my employer. I'm aware that without a specific contract, whatever work is done by a salaried designer, is the ...
2
votes
2answers
53 views

How to deal a freelance design project remotely?

When a client approach a designer via social media to make a design job, how to deliver that project to the client keeping a security payment? The designer can't just mail the project and wait for ...
3
votes
1answer
89 views

Client requesting artwork file for print production [duplicate]

I have recently completed a package design for a client. He has now asked for the artwork file (AI) so the printers can set up the dye cut etc, he has specified the need for all artwork included. My ...
17
votes
3answers
4k views

How to handle a request for handing over 6 years of working files?

My best client has just employed a new person who is vaguely capable of design work and wants me to upload all my 6 years and 70GB worth of files to their drive so they can update them when they need ...
0
votes
0answers
61 views

Designing While Not Employed as a Designer. They now want Source Files I don't have?

At my previous job, I was an executive assistant. I was pursuing my degree in graphic design, and worked on a few projects with the company. I left the company, and now they are asking for source ...
3
votes
2answers
112 views

Client asking me to copy another website layout and effects but not content. What point is it copyright infringement?

I know very similar questions have been asked but couldn't find insight on a situation as similar to mine. A (very good) client that I don't want to drop wants me to mimic another website's layout and ...
2
votes
3answers
100 views

My client insists that editing her text is part of the design process

My client is selling a medical product with specialized text specific to her industry. She had provided me with features and benefits. There were about 10 items. When she received the graphics she ...
2
votes
4answers
181 views

Client is turning my booklet design into a website - how to charge for this?

Designed a print booklet for my client and I charge an hourly rate. I work for them freelance on an ongoing basis and they already paid that invoice. Next, they got the web designer to use the booklet ...
11
votes
3answers
2k views

Designer vs client: portfolio rights?

I’ve recently had a ‘falling out’ with a family friend and also client. I’ve been designing for her for about 2 years and I already have an online portfolio made (including some designs she hasn’t ...
5
votes
3answers
647 views

What restrictions can I put in my contract when designing a logo for a non-profit? [duplicate]

I'm designing a logo for an event put on by a non-profit, and I am giving them a really good deal on it as they cannot afford what it is worth. It is a cause I believe in so I would like to help them ...
3
votes
3answers
131 views

Charge someone for wasted time?

So I have a guy that I do regular work for but he's flaky at the best of times, sometimes he takes an age to pay, sometimes he "didn't receive the invoice", sometimes he is super vague in his brief "I ...
4
votes
3answers
686 views

Arguments against providing multiple logo alignments?

I designed a logo for a university institute, which shall consist of the institute’s name on one side and the logo proper on the other. Both possible horizontal orders have their advantages and ...
13
votes
6answers
3k views

Working file request due to General Data Protection Regulation (GDPR)

I have had a request to supply a client with all of their files (including InDesign docs) due to the General Data Protection Regulation (GDPR). My client also wants me to delete the files from my ...
15
votes
2answers
2k views

Should a designer flatten/restrict images when sending to another designer?

Scenario..... Client sends Photo A to you for use in a design. The photo is a portrait with a background. In the course of work you remove the background and color-correct the photo for your use. ...
22
votes
5answers
11k views

Client not satisfied with the design. Doesn't want to pay

I have a new client which approved my proposal saying that we will split the project into milestones - first payment after the first milestone (30%). The problems appeared right from the start because ...
33
votes
6answers
14k views

I underpriced a prior job, how should I tell my client that I'm charging significantly more for new work?

I made a mistake last year by underpricing an illustration work. What should I do now that the client is back with new requests? The client has contacted me to ask for new work, without mentioning a ...
0
votes
4answers
173 views

How to deal with “poor design” client feedback

I was commissioned to design a website for a cruise ship/boat that has 7 restaurants on board. The client provided a reference for their competitor which is Pier88group. I went ahead and designed an ...
-1
votes
2answers
71 views

Client Sent Contract For Logo - I have questions! [closed]

I was contacted to make a logo for a friend of a friend. I have made logos before, but usually it's been casual with people I know. This is my first time receiving a contract from a client. It's not ...
3
votes
5answers
3k views

Is it okay to set a project price significantly higher than the printing costs?

I was asked to write and design a 2-page flyer (A4 size) for an industrial product. I would like to charge AED 1000 for this job. I was also requested to find a printer and get the flyer printed (...
-2
votes
3answers
58 views

How do I create a good design style that the client is looking for? [closed]

I know how to follow flyer and poster design tutorials to learn new design effects, and I know how to sketch a layout. But when I’m working on a comp for a client, I often struggle with creating a ...
2
votes
0answers
45 views

Client requested new changes to edited source files [closed]

A client with whom I have a good relationship has used the source files I sent them to make major design changes and then sent them back to me, asking me to edit some items within the new file. I ...
1
vote
2answers
85 views

What can one do with a collection of unused, quality digital art/graphics? [closed]

TL;DR I’m looking for ideas as to what to do with a large collection of over 1,000 similarly sized and shaped raster graphics. I've been very interested in image processing and graphic design for ...
32
votes
8answers
8k views

How long are designers expected to keep client files?

A client recently emailed me asking for the source files from a project I did for them two years ago. I don't have the source files since it was such a long time ago and the client said it was very ...
2
votes
1answer
74 views

What to do when finishing a logo that was started by another artist?

I have a client who had a design they had done by another artist and wants me to finish up the logo using what they designed, im just worried legally if i can use what they did or what i need to get ...
2
votes
3answers
103 views

How to get paid for design work? [closed]

What is the best way to receive payment for one off design work? I have been asked to do some design work for a company logo for my family friend's big business. It is my first proper design work ...
5
votes
2answers
121 views

What are some strategies for dealing with poorly written text?

While many people thing they are good writers, few actually are. I'm often given content in a word document—often consisting entirely of a bulleted list (and often with sub-lists nested within ...
0
votes
3answers
107 views

What to do if a client likes your borrowed placeholder icons?

I am working on a school research about copyrights and I need to hear some opinions about how to handle this case: You have been commissioned to design a new website. It has taken you a long time ...
5
votes
2answers
157 views

Should I increase the price for a recurring client?

If I've had a client since my first years of career, and he remained a recurring client for 3 years, is it fine if I increase this year's quotation (accounting for inflation and a "seniority rate" of ...
-4
votes
2answers
154 views

The client asked me to find the figure in the image uploaded to make it as the logo image , what does that mean? [closed]

The client asked me to find the figure in the image uploaded to make it as the logo image , what does that mean ???
14
votes
3answers
10k views

Will I get sued for my logo, even though the customer doesn’t know me?

A few months ago I made a logo for a customer on Brandsupply. Brandsupply is a site that lets a customer upload their ideas for a logo, and then choose the logo they want from the design that a bunch ...
8
votes
1answer
762 views

How to word email explaining working files buyout

After years of providing press ready PDF files to my customer for extensive revisions to a yearly catalog, they are asking for the InDesign "working files," which they think they are entitled to, as ...
0
votes
1answer
41 views

How to improve communications skills and find mentors for designers?

My wife works as a graphic designer. English is a second language for her. She speaks and reads English pretty well but sometimes gets lost in the nuances and cultural references that are second ...
3
votes
3answers
954 views

Branding work: advice on transferring copyright to client

I recently got a project to design logo design, stationery, website, brand identity for a startup company. I want to seek answers from a professional brand designer: is it compulsory to include a ...
2
votes
3answers
108 views

How to really quit running my business for real

I “quit” running my own graphic design business a couple years ago. A couple weeks ago an old client, who knew I had hung up my hat on it, asked me to fix and re-order him some business cards. I asked,...
-1
votes
2answers
479 views

How can I consistently select the same area of a Photoshop CS4 image to extract for client review?

In one of my Photoshop projects, the client wanted to see some different variations of a specific area, so I needed to be able to select the exact same area every time. To do this, I created a layer ...
3
votes
3answers
729 views

What should stationery include?

I am trying to organize my client folders and one of them is stationery. I am hoping to hear some advice on what you think stationery includes. Would it be only business cards, letterheads, and ...
0
votes
3answers
142 views

What does my client mean by a '100.000 DPI, lossless vector 3D' logo?

My client sent me this: I'd like a logo for myself, must be 100.000 DPI, lossless vector 3D printed in gold. I totally don't understand his request? Please explain things to me. First client ever.
1
vote
3answers
88 views

Client and Portfolio Advice

I'm in the rare situation where I'm a graphic designer and I don't have much of a portfolio. I've a small business making customised badges and stickers for the last 6/7 years. Lately, I've worked ...
1
vote
0answers
36 views

Is co-design applicable to branding projects?

I've been reading up on co-design / human-centred design (whatever you want to call) it recently. It seems like a great approach to take when working on, for example, large web or app projects as it ...
8
votes
1answer
112 views

What to do with clients files as I stop consulting?

I've been an independent designer for years, keeping my own clients on top of freelancing/teaching. I'm busier with other things now and planning on stopping work for my clients. At some point, I've ...