Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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3answers
81 views

Overwhelmed by too much design! [closed]

Been watching and reading a lot on how to be more creative with graphic design and have been doing the things suggested (mood boards, sketching, learning new software and a degree in graphic design, ...
12
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3answers
2k views

Should I be charging for the social media versions of designs?

I'm designing A1 posters with a Facebook header and Instagram post version of each poster. I'm charging hourly for the posters, but should I also be charging for the time it takes to design the ...
2
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2answers
79 views

Rebranding announcement timing

I've been searching all over the web about the Rebranding Announcement strategy and was not able to get to a solid conclusion about whether or not to make the Rebranding announcement before the ...
3
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4answers
243 views

How to get a B2B company to take chances on their image?

Study after study shows people respond best to things that evoke emotional responses: https://medium.com/@FlorentGeerts/research-shows-the-most-effective-advertising-focuses-on-emotion-6b442b0d5572 ...
5
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2answers
136 views

How to respond to Brand identity Objections from small business owners?

When pitching a client on a brand identity service and they ask you,"how do I know this will work?" What would be the appropriate response?
0
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1answer
44 views

Transitioning from Fulltime Freelance to Full time job

I am Graphic Designer. I've been fulltime freelancing with a company (say Mickey Mouse) and now I am trying to transition from freelance to a fulltime job in another company ( say Mini Mouse). I am ...
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0answers
34 views

Charging A Fee for Full Rights To a Design [duplicate]

I am very new at dealing with clients and I've never had this issue before. So I have a client who initially wanted some custom stickers designed. Now that the stickers are done, she is expecting the ...
18
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6answers
5k views

Just how much information should you share with a former client?

I know this is subjective to a degree. I am asking for best practice or experienced input. TL;DR: How willing should a designer be to share specific job specifications with a past client after the ...
23
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7answers
7k views

Is it normal practice to screen share with a client?

I have a client who has asked if it's possible to screen share so that he can watch/dictate changes in real time. The issue is, I've already made several requested revisions per his direction. ...
11
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3answers
4k views

Is it OK to leave real names & info visible in business card portfolio?

I have a lot of business cards and marketing material (flyers, brochures etc) that have actual client info on the designs. Name, position, email, business phone number, etc. I'd like to add all my ...
2
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3answers
179 views

Did my client plagiarize me? [closed]

I’ve been doing some side hustle marketing on a very small scale. An acquaintance of mine asked me to create a logo for their new company. I created a few different versions and presented them with ...
3
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3answers
155 views

Does client get to keep unused logo designs

I worked with a client who asked for a logo design, color palette creation and style guide in exchange for very, very little money. I presented four concepts, each with several iterations. The client ...
4
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4answers
681 views

Client's editor wants to work directly on my InDesign files

I design books on a 'for hire' basis i.e. I provide the client with the indd and image link files at the end of the project (once the book has been printed and there are no further revisions to be ...
2
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2answers
75 views

Resale of design to another client?

To preface, I'm an occasional freelancer (it's not my main income by far) and still fairly new to working with clients. I created a business card design for a client and am showing this design on my ...
3
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2answers
99 views

What illustration agencies or service sites provide the greatest benefits to the artists?

[NOTE: THIS IS NOT A SOLICITATION FOR APPLICANTS.] I'm a graphic designer in the fortunate position of having enough work that I'm looking to hire an illustrator for some overflow work. Finding a ...
2
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0answers
46 views

How to do a design sprint test with a logo [closed]

I'm a product designer who practices design sprints the best I can. To summarize design sprints, in a week you choose the questions about your product to focus on, you try to find solutions, you ...
18
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5answers
4k views

Customer Requests (Sometimes) Drive Me Bonkers!

Like lots of you, I do freelance graphic design and content creation (copywriting and traditional artwork, some photography) and generally I have no issue with customer requests and/or complaints, or '...
7
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3answers
318 views

Who is the 'designer'

Last year, I approached a graphic design company with some of my own sketches and photos that I would like to be used in the design of some logos for my company branding. The designer uses my original ...
4
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2answers
126 views

I made a mistake on a book that is now almost done printing…What should I do?

I was working on this research book and I sent them a copy of the books (2 different versions/language) probably 4-6 times. Everything was great in the first few PDF I sent them, and then they asked ...
1
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0answers
74 views

Client is not satisfied with web design quality according to EU consumer rights [closed]

Client and I signed a contract that I will create logo, brandbook & web design. Everything was going quite well. I got 50% prepayment and all the tasks were carried out according to a schedule ...
0
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0answers
28 views

Would you recommend going for an ACA certification? [duplicate]

This was addressed as far as I can tell about 5 years ago or so in another thread. Perhaps it is worth visiting again. With my goal being to acquire knowledge enough to feel confident to take on ...
4
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3answers
148 views

What can be done to avoid your design having a second meaning?

Occasionally, you hear about a graphic that has been published, but unfortunately the designers missed a second way interpreting of it. For example, this ad that was actually published: Source: A ...
2
votes
1answer
58 views

Need an app where I can clearly show the hierarchy/order my clients jobs are in so they can see which jobs are ahead of their jobs

Ideally it would look like: Priority 01: Calendar Project Edits Priority 02: Website Edits Priority 03: Sales Sheet Layout Etc. Etc. Etc. Something very simple but shareable and easy to update. My ...
17
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4answers
4k views

Customer asking for InDesign files as a Word doc!

I have taken on a freelance project. I sent in a cover letter to the client saying that I use InDesign and Quark and was offered work by a publisher. They sent me all the files I required, and ...
0
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1answer
67 views

Does a Web Agency have the right to add its logo in material produced for a client?

My company hired a web agency to build the company's website and the online presence through social media. The first video that the web agency made (A video previously produced by the company but re ...
3
votes
3answers
127 views

How long do you wait for client input before writing off a project?

I agreed to a client project in March 2016. Did it for a low price to build my portfolio. We worked together for a few months and the last I heard from him was June 2016. I did receive a 50% deposit ...
0
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1answer
50 views

How to get feedback about our prices

I sent prices to the client and did't receive a feedback. What is the best way to ask, is my price ok for them? How do you think a phrase like "How do you like our prices?" would work?
22
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10answers
17k views

I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?

It's my first time designing for any one Email sent:. Hi [Client]! If you wouldn't mind answering a few questions I need to know so I can communicate your brand better and have a better sight as ...
1
vote
1answer
153 views

How to effectively combat or response to the unfounded design-feedbacks?

"Make the logo bigger", "This looks like cartoon", "Bright colours are visual assault", "This is not centred", "I also know something about design". Until recently, I really used to think these ...
4
votes
2answers
102 views

Charge for the same design but different client?

I designed a kids handbook for a prayer group a few years ago. I just got an email from the woman I worked with and she said another person from a different place asked if it is possible to somehow ...
1
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1answer
65 views

Using Unpublished Material for Promotion [duplicate]

I've recently entered the graphic design scene and I want to promote my services on some social media platforms such as Instagram and Facebook. I know that it is okay for me to publish some of my ...
6
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2answers
2k views

How exactly should I ask my employer for design use permission on paper?

I'm an employed graphic designer. I did illustrations, branding and prototyping for my employer. I'm aware that without a specific contract, whatever work is done by a salaried designer, is the ...
2
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2answers
64 views

How to deal a freelance design project remotely?

When a client approach a designer via social media to make a design job, how to deliver that project to the client keeping a security payment? The designer can't just mail the project and wait for ...
3
votes
1answer
187 views

Client requesting artwork file for print production [duplicate]

I have recently completed a package design for a client. He has now asked for the artwork file (AI) so the printers can set up the dye cut etc, he has specified the need for all artwork included. My ...
17
votes
3answers
5k views

How to handle a request for handing over 6 years of working files?

My best client has just employed a new person who is vaguely capable of design work and wants me to upload all my 6 years and 70GB worth of files to their drive so they can update them when they need ...
3
votes
2answers
178 views

Client asking me to copy another website layout and effects but not content. What point is it copyright infringement?

I know very similar questions have been asked but couldn't find insight on a situation as similar to mine. A (very good) client that I don't want to drop wants me to mimic another website's layout and ...
2
votes
3answers
116 views

My client insists that editing her text is part of the design process

My client is selling a medical product with specialized text specific to her industry. She had provided me with features and benefits. There were about 10 items. When she received the graphics she ...
2
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4answers
220 views

Client is turning my booklet design into a website - how to charge for this?

Designed a print booklet for my client and I charge an hourly rate. I work for them freelance on an ongoing basis and they already paid that invoice. Next, they got the web designer to use the booklet ...
11
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3answers
3k views

Designer vs client: portfolio rights?

I’ve recently had a ‘falling out’ with a family friend and also client. I’ve been designing for her for about 2 years and I already have an online portfolio made (including some designs she hasn’t ...
5
votes
3answers
663 views

What restrictions can I put in my contract when designing a logo for a non-profit? [duplicate]

I'm designing a logo for an event put on by a non-profit, and I am giving them a really good deal on it as they cannot afford what it is worth. It is a cause I believe in so I would like to help them ...
3
votes
3answers
244 views

Charge someone for wasted time?

So I have a guy that I do regular work for but he's flaky at the best of times, sometimes he takes an age to pay, sometimes he "didn't receive the invoice", sometimes he is super vague in his brief "I ...
4
votes
3answers
775 views

Arguments against providing multiple logo alignments?

I designed a logo for a university institute, which shall consist of the institute’s name on one side and the logo proper on the other. Both possible horizontal orders have their advantages and ...
13
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6answers
3k views

Working file request due to General Data Protection Regulation (GDPR)

I have had a request to supply a client with all of their files (including InDesign docs) due to the General Data Protection Regulation (GDPR). My client also wants me to delete the files from my ...
16
votes
2answers
2k views

Should a designer flatten/restrict images when sending to another designer?

Scenario..... Client sends Photo A to you for use in a design. The photo is a portrait with a background. In the course of work you remove the background and color-correct the photo for your use. ...
22
votes
5answers
11k views

Client not satisfied with the design. Doesn't want to pay

I have a new client which approved my proposal saying that we will split the project into milestones - first payment after the first milestone (30%). The problems appeared right from the start because ...
33
votes
6answers
15k views

I underpriced a prior job, how should I tell my client that I'm charging significantly more for new work?

I made a mistake last year by underpricing an illustration work. What should I do now that the client is back with new requests? The client has contacted me to ask for new work, without mentioning a ...
0
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4answers
220 views

How to deal with “poor design” client feedback

I was commissioned to design a website for a cruise ship/boat that has 7 restaurants on board. The client provided a reference for their competitor which is Pier88group. I went ahead and designed an ...
-1
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2answers
74 views

Client Sent Contract For Logo - I have questions! [closed]

I was contacted to make a logo for a friend of a friend. I have made logos before, but usually it's been casual with people I know. This is my first time receiving a contract from a client. It's not ...
3
votes
5answers
3k views

Is it okay to set a project price significantly higher than the printing costs?

I was asked to write and design a 2-page flyer (A4 size) for an industrial product. I would like to charge AED 1000 for this job. I was also requested to find a printer and get the flyer printed (...
-2
votes
3answers
73 views

How do I create a good design style that the client is looking for? [closed]

I know how to follow flyer and poster design tutorials to learn new design effects, and I know how to sketch a layout. But when I’m working on a comp for a client, I often struggle with creating a ...