Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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3
votes
2answers
72 views

How to extract a client's logo expectations

I have a several years experience doing visual identity design. I primarily do them for companies from small startups to mid-size businesses. I have been paid by a friend who used my services for ...
0
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0answers
33 views

Am I allowed to use company work in my portfolio? [duplicate]

This was one of my first clients. I want to use the work I've done to market myself as a designer & marketer but I'm afraid of legal backlash for using company information. Here's the catch, ...
2
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1answer
94 views

Is it a reputational risk to clients to use Eric Gill's typography in the era of #metoo? [closed]

For good or ill, we live in an era where there is a general atmosphere against historical figures of reprehensible character, including in art. Eric Gill was a brilliant typographer and sculpture, but ...
5
votes
1answer
99 views

Client wants to use my designs on multiple websites - Do I charge extra?

I'm a freelancing screen designer and a client (a small agency) asked me, if I could design a landing page template which they can use on multiple clients websites from the same niche (real estate). ...
1
vote
2answers
67 views

How should I make my retainer contract fair for me and the client? How do retainer agreements usually work?

Theyre kind of a big corporation with multiple brands. They had a full time offer for me but I said I can't do it since their office is too far so I opted for their part-time option. Now they have ...
3
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2answers
77 views

How to distinguish between graphic design proposals

I received a number of Web design proposals for a project I'm working on. Most of the proposals are extraordinarily generic; the only thing that I, as a non-design person can easily distinguish ...
12
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5answers
3k views

Should you offer multiple logo design options to the client or just one final design?

When designing a logo for a client, do you offer multiple options, so 3 different logos for example? Or do you offer just 1? How do you price for these?
10
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2answers
1k views

When to tell long-term client I'm retiring within the next year

For fiteen years I've been designing a quarterly forty-page publication (print & online) and numerous other smaller projects for a small city. Now I'm planning to retire in the next six to twelve ...
29
votes
7answers
7k views

I am a client and my work is being delegated without informing me

I am a client who posted on Linkedin a request if somebody would be interested in designing a thesis cover for me. I had a few responses and decided to go with a person who offered me the following (...
2
votes
1answer
79 views

How to handle rejection from a client and would you bill for work not used? [duplicate]

Would you bill a client even if they end up not using your work? A client of mine had initially liked and chosen one of my designs but then a friend of their friend offered something different that ...
4
votes
2answers
916 views

How to determine whether logo design will require illustrative skills [closed]

A new potential client has reached out to me to design a logo that features a mascot. This mascot would need to poised in different positions and needs to be animated. Does this sound more like a job ...
-1
votes
1answer
44 views

scaling a large image down in indesign, ant-aliasing issues?

I'm creating art for a zine run by fellow art students, they want an a3 image despite planning on planning to just scale that image down to a5 on InDesign to print as an a5 booklet. They have no ...
0
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1answer
107 views

How should I handle a client who is asking me to copy? [duplicate]

A company has approached me to design t-shirts. They want me to incorporate some famous band's picture as well as their logo...but I know they are asking me to copy. If you have ever faced a similar ...
4
votes
3answers
111 views

Turning down a job while leaving the door open for future work?

Would love some tips on how to turn down a project while still leaving the door open for future work with a client. Background - This potential client saw an annual report I created for a nonprofit ...
1
vote
2answers
71 views

Is volunteering my time as a graphic designer for charities a viable way to get some client-facing experience?

I realise that working for free would change the relationship between me and a client compared to paid work, but the end result (a quality design that helps the client make money and improve their ...
1
vote
3answers
372 views

How to retain color in a client's logo when changing from rgb to cmyk

I am working on a project for a client and got a logo from them in pdf & png format, but they are both rgb. The logo is a bright blue and when I try to change it to cmyk for print the color ...
2
votes
4answers
185 views

How can I convince a group that a logo does not need to literally represent the function(s) of the organization?

I could for example show a logo, say the Fedex logo, and note that it doesn't have a truck, an airplane, or a delivery person in it. What else? What arguments can I make?
24
votes
7answers
10k views

Is the graphic designer asking too much of me as a customer?

I contacted a design team to redo my company's website (small company, <100 employees, in the construction industry, been around for about 30 years). The graphic designer told me that I need to ...
0
votes
3answers
44 views

Client made drastic changes after we finalized, what should I put in my portfolio?

So I worked with a community service type of client for pretty cheap last summer and created a really gorgeous design for a mobile shower they rolled out this last fall. They have since changed my ...
4
votes
3answers
172 views

Are graphic designers required to print things for clients?

I'd like to start doing design work but I always get caught up on this question... If I design something for a client, am I also required to handle the print work?
0
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3answers
113 views

Overwhelmed by too much design! [closed]

Been watching and reading a lot on how to be more creative with graphic design and have been doing the things suggested (mood boards, sketching, learning new software and a degree in graphic design, ...
12
votes
3answers
2k views

Should I be charging for the social media versions of designs?

I'm designing A1 posters with a Facebook header and Instagram post version of each poster. I'm charging hourly for the posters, but should I also be charging for the time it takes to design the ...
2
votes
2answers
84 views

Rebranding announcement timing

I've been searching all over the web about the Rebranding Announcement strategy and was not able to get to a solid conclusion about whether or not to make the Rebranding announcement before the ...
2
votes
1answer
56 views

How to deliver a UX/UI project to the client? [closed]

For a long time i've been learning and improving my skills with UX and UI design. I completely know how to manage tools like Adobe XD or Invision Studio (not Sketch because I don't have a Mac), but I ...
3
votes
4answers
254 views

How to get a B2B company to take chances on their image?

Study after study shows people respond best to things that evoke emotional responses: https://medium.com/@FlorentGeerts/research-shows-the-most-effective-advertising-focuses-on-emotion-6b442b0d5572 ...
5
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2answers
158 views

How to respond to Brand identity Objections from small business owners?

When pitching a client on a brand identity service and they ask you,"how do I know this will work?" What would be the appropriate response?
0
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1answer
48 views

Transitioning from Fulltime Freelance to Full time job

I am Graphic Designer. I've been fulltime freelancing with a company (say Mickey Mouse) and now I am trying to transition from freelance to a fulltime job in another company ( say Mini Mouse). I am ...
18
votes
6answers
5k views

Just how much information should you share with a former client?

I know this is subjective to a degree. I am asking for best practice or experienced input. TL;DR: How willing should a designer be to share specific job specifications with a past client after the ...
23
votes
7answers
7k views

Is it normal practice to screen share with a client?

I have a client who has asked if it's possible to screen share so that he can watch/dictate changes in real time. The issue is, I've already made several requested revisions per his direction. ...
11
votes
3answers
4k views

Is it OK to leave real names & info visible in business card portfolio?

I have a lot of business cards and marketing material (flyers, brochures etc) that have actual client info on the designs. Name, position, email, business phone number, etc. I'd like to add all my ...
2
votes
3answers
185 views

Did my client plagiarize me? [closed]

I’ve been doing some side hustle marketing on a very small scale. An acquaintance of mine asked me to create a logo for their new company. I created a few different versions and presented them with ...
3
votes
3answers
210 views

Does client get to keep unused logo designs

I worked with a client who asked for a logo design, color palette creation and style guide in exchange for very, very little money. I presented four concepts, each with several iterations. The client ...
4
votes
4answers
784 views

Client's editor wants to work directly on my InDesign files

I design books on a 'for hire' basis i.e. I provide the client with the indd and image link files at the end of the project (once the book has been printed and there are no further revisions to be ...
2
votes
2answers
81 views

Resale of design to another client?

To preface, I'm an occasional freelancer (it's not my main income by far) and still fairly new to working with clients. I created a business card design for a client and am showing this design on my ...
3
votes
2answers
108 views

What illustration agencies or service sites provide the greatest benefits to the artists?

[NOTE: THIS IS NOT A SOLICITATION FOR APPLICANTS.] I'm a graphic designer in the fortunate position of having enough work that I'm looking to hire an illustrator for some overflow work. Finding a ...
2
votes
0answers
76 views

How to do a design sprint test with a logo [closed]

I'm a product designer who practices design sprints the best I can. To summarize design sprints, in a week you choose the questions about your product to focus on, you try to find solutions, you ...
18
votes
5answers
4k views

Customer Requests (Sometimes) Drive Me Bonkers!

Like lots of you, I do freelance graphic design and content creation (copywriting and traditional artwork, some photography) and generally I have no issue with customer requests and/or complaints, or '...
7
votes
3answers
417 views

Who is the 'designer'

Last year, I approached a graphic design company with some of my own sketches and photos that I would like to be used in the design of some logos for my company branding. The designer uses my original ...
4
votes
2answers
148 views

I made a mistake on a book that is now almost done printing…What should I do?

I was working on this research book and I sent them a copy of the books (2 different versions/language) probably 4-6 times. Everything was great in the first few PDF I sent them, and then they asked ...
1
vote
0answers
79 views

Client is not satisfied with web design quality according to EU consumer rights [closed]

Client and I signed a contract that I will create logo, brandbook & web design. Everything was going quite well. I got 50% prepayment and all the tasks were carried out according to a schedule ...
0
votes
0answers
30 views

Would you recommend going for an ACA certification? [duplicate]

This was addressed as far as I can tell about 5 years ago or so in another thread. Perhaps it is worth visiting again. With my goal being to acquire knowledge enough to feel confident to take on ...
4
votes
3answers
161 views

What can be done to avoid your design having a second meaning?

Occasionally, you hear about a graphic that has been published, but unfortunately the designers missed a second way interpreting of it. For example, this ad that was actually published: Source: A ...
2
votes
1answer
58 views

Need an app where I can clearly show the hierarchy/order my clients jobs are in so they can see which jobs are ahead of their jobs

Ideally it would look like: Priority 01: Calendar Project Edits Priority 02: Website Edits Priority 03: Sales Sheet Layout Etc. Etc. Etc. Something very simple but shareable and easy to update. My ...
17
votes
4answers
5k views

Customer asking for InDesign files as a Word doc!

I have taken on a freelance project. I sent in a cover letter to the client saying that I use InDesign and Quark and was offered work by a publisher. They sent me all the files I required, and ...
0
votes
1answer
69 views

Does a Web Agency have the right to add its logo in material produced for a client?

My company hired a web agency to build the company's website and the online presence through social media. The first video that the web agency made (A video previously produced by the company but re ...
3
votes
3answers
133 views

How long do you wait for client input before writing off a project?

I agreed to a client project in March 2016. Did it for a low price to build my portfolio. We worked together for a few months and the last I heard from him was June 2016. I did receive a 50% deposit ...
0
votes
1answer
51 views

How to get feedback about our prices

I sent prices to the client and did't receive a feedback. What is the best way to ask, is my price ok for them? How do you think a phrase like "How do you like our prices?" would work?
22
votes
10answers
17k views

I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?

It's my first time designing for any one Email sent:. Hi [Client]! If you wouldn't mind answering a few questions I need to know so I can communicate your brand better and have a better sight as ...
2
votes
1answer
162 views

How to effectively combat or response to the unfounded design-feedbacks?

"Make the logo bigger", "This looks like cartoon", "Bright colours are visual assault", "This is not centred", "I also know something about design". Until recently, I really used to think these ...
4
votes
2answers
120 views

Charge for the same design but different client?

I designed a kids handbook for a prayer group a few years ago. I just got an email from the woman I worked with and she said another person from a different place asked if it is possible to somehow ...

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