Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

5
votes
2answers
212 views

Who is the 'designer'

Last year, I approached a graphic design company with some of my own sketches and photos that I would like to be used in the design of some logos for my company branding. The designer uses my original ...
2
votes
2answers
63 views

I made a mistake on a book that is now almost done printing…What should I do?

I was working on this research book and I sent them a copy of the books (2 different versions/language) probably 4-6 times. Everything was great in the first few PDF I sent them, and then they asked ...
1
vote
0answers
46 views

Client is not satisfied with web design quality according to EU consumer rights [closed]

Client and I signed a contract that I will create logo, brandbook & web design. Everything was going quite well. I got 50% prepayment and all the tasks were carried out according to a schedule ...
0
votes
0answers
27 views

Would you recommend going for an ACA certification? [duplicate]

This was addressed as far as I can tell about 5 years ago or so in another thread. Perhaps it is worth visiting again. With my goal being to acquire knowledge enough to feel confident to take on ...
4
votes
3answers
131 views

What can be done to avoid your design having a second meaning?

Occasionally, you hear about a graphic that has been published, but unfortunately the designers missed a second way interpreting of it. For example, this ad that was actually published: Source: A ...
2
votes
1answer
53 views

Need an app where I can clearly show the hierarchy/order my clients jobs are in so they can see which jobs are ahead of their jobs

Ideally it would look like: Priority 01: Calendar Project Edits Priority 02: Website Edits Priority 03: Sales Sheet Layout Etc. Etc. Etc. Something very simple but shareable and easy to update. My ...
17
votes
4answers
4k views

Customer asking for InDesign files as a Word doc!

I have taken on a freelance project. I sent in a cover letter to the client saying that I use InDesign and Quark and was offered work by a publisher. They sent me all the files I required, and ...
0
votes
1answer
49 views

Does a Web Agency have the right to add its logo in material produced for a client?

My company hired a web agency to build the company's website and the online presence through social media. The first video that the web agency made (A video previously produced by the company but re ...
3
votes
3answers
119 views

How long do you wait for client input before writing off a project?

I agreed to a client project in March 2016. Did it for a low price to build my portfolio. We worked together for a few months and the last I heard from him was June 2016. I did receive a 50% deposit ...
0
votes
1answer
47 views

How to get feedback about our prices

I sent prices to the client and did't receive a feedback. What is the best way to ask, is my price ok for them? How do you think a phrase like "How do you like our prices?" would work?
22
votes
10answers
17k views

I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?

It's my first time designing for any one Email sent:. Hi [Client]! If you wouldn't mind answering a few questions I need to know so I can communicate your brand better and have a better sight as ...
1
vote
2answers
130 views

How to effectively combat or response to the unfounded design-feedbacks?

"Make the logo bigger", "This looks like cartoon", "Bright colours are visual assault", "This is not centred", "I also know something about design". Until recently, I really used to think these ...
4
votes
2answers
93 views

Charge for the same design but different client?

I designed a kids handbook for a prayer group a few years ago. I just got an email from the woman I worked with and she said another person from a different place asked if it is possible to somehow ...
1
vote
1answer
61 views

Using Unpublished Material for Promotion [duplicate]

I've recently entered the graphic design scene and I want to promote my services on some social media platforms such as Instagram and Facebook. I know that it is okay for me to publish some of my ...
6
votes
2answers
1k views

How exactly should I ask my employer for design use permission on paper?

I'm an employed graphic designer. I did illustrations, branding and prototyping for my employer. I'm aware that without a specific contract, whatever work is done by a salaried designer, is the ...
2
votes
2answers
56 views

How to deal a freelance design project remotely?

When a client approach a designer via social media to make a design job, how to deliver that project to the client keeping a security payment? The designer can't just mail the project and wait for ...
3
votes
1answer
96 views

Client requesting artwork file for print production [duplicate]

I have recently completed a package design for a client. He has now asked for the artwork file (AI) so the printers can set up the dye cut etc, he has specified the need for all artwork included. My ...
17
votes
3answers
4k views

How to handle a request for handing over 6 years of working files?

My best client has just employed a new person who is vaguely capable of design work and wants me to upload all my 6 years and 70GB worth of files to their drive so they can update them when they need ...
0
votes
0answers
61 views

Designing While Not Employed as a Designer. They now want Source Files I don't have?

At my previous job, I was an executive assistant. I was pursuing my degree in graphic design, and worked on a few projects with the company. I left the company, and now they are asking for source ...
3
votes
2answers
118 views

Client asking me to copy another website layout and effects but not content. What point is it copyright infringement?

I know very similar questions have been asked but couldn't find insight on a situation as similar to mine. A (very good) client that I don't want to drop wants me to mimic another website's layout and ...
2
votes
3answers
104 views

My client insists that editing her text is part of the design process

My client is selling a medical product with specialized text specific to her industry. She had provided me with features and benefits. There were about 10 items. When she received the graphics she ...
2
votes
4answers
185 views

Client is turning my booklet design into a website - how to charge for this?

Designed a print booklet for my client and I charge an hourly rate. I work for them freelance on an ongoing basis and they already paid that invoice. Next, they got the web designer to use the booklet ...
11
votes
3answers
2k views

Designer vs client: portfolio rights?

I’ve recently had a ‘falling out’ with a family friend and also client. I’ve been designing for her for about 2 years and I already have an online portfolio made (including some designs she hasn’t ...
5
votes
3answers
652 views

What restrictions can I put in my contract when designing a logo for a non-profit? [duplicate]

I'm designing a logo for an event put on by a non-profit, and I am giving them a really good deal on it as they cannot afford what it is worth. It is a cause I believe in so I would like to help them ...
3
votes
3answers
139 views

Charge someone for wasted time?

So I have a guy that I do regular work for but he's flaky at the best of times, sometimes he takes an age to pay, sometimes he "didn't receive the invoice", sometimes he is super vague in his brief "I ...
4
votes
3answers
705 views

Arguments against providing multiple logo alignments?

I designed a logo for a university institute, which shall consist of the institute’s name on one side and the logo proper on the other. Both possible horizontal orders have their advantages and ...
13
votes
6answers
3k views

Working file request due to General Data Protection Regulation (GDPR)

I have had a request to supply a client with all of their files (including InDesign docs) due to the General Data Protection Regulation (GDPR). My client also wants me to delete the files from my ...
15
votes
2answers
2k views

Should a designer flatten/restrict images when sending to another designer?

Scenario..... Client sends Photo A to you for use in a design. The photo is a portrait with a background. In the course of work you remove the background and color-correct the photo for your use. ...
22
votes
5answers
11k views

Client not satisfied with the design. Doesn't want to pay

I have a new client which approved my proposal saying that we will split the project into milestones - first payment after the first milestone (30%). The problems appeared right from the start because ...
33
votes
6answers
14k views

I underpriced a prior job, how should I tell my client that I'm charging significantly more for new work?

I made a mistake last year by underpricing an illustration work. What should I do now that the client is back with new requests? The client has contacted me to ask for new work, without mentioning a ...
0
votes
4answers
174 views

How to deal with “poor design” client feedback

I was commissioned to design a website for a cruise ship/boat that has 7 restaurants on board. The client provided a reference for their competitor which is Pier88group. I went ahead and designed an ...
-1
votes
2answers
72 views

Client Sent Contract For Logo - I have questions! [closed]

I was contacted to make a logo for a friend of a friend. I have made logos before, but usually it's been casual with people I know. This is my first time receiving a contract from a client. It's not ...
3
votes
5answers
3k views

Is it okay to set a project price significantly higher than the printing costs?

I was asked to write and design a 2-page flyer (A4 size) for an industrial product. I would like to charge AED 1000 for this job. I was also requested to find a printer and get the flyer printed (...
-2
votes
3answers
61 views

How do I create a good design style that the client is looking for? [closed]

I know how to follow flyer and poster design tutorials to learn new design effects, and I know how to sketch a layout. But when I’m working on a comp for a client, I often struggle with creating a ...
2
votes
0answers
45 views

Client requested new changes to edited source files [closed]

A client with whom I have a good relationship has used the source files I sent them to make major design changes and then sent them back to me, asking me to edit some items within the new file. I ...
1
vote
2answers
91 views

What can one do with a collection of unused, quality digital art/graphics? [closed]

TL;DR I’m looking for ideas as to what to do with a large collection of over 1,000 similarly sized and shaped raster graphics. I've been very interested in image processing and graphic design for ...
32
votes
8answers
8k views

How long are designers expected to keep client files?

A client recently emailed me asking for the source files from a project I did for them two years ago. I don't have the source files since it was such a long time ago and the client said it was very ...
2
votes
1answer
74 views

What to do when finishing a logo that was started by another artist?

I have a client who had a design they had done by another artist and wants me to finish up the logo using what they designed, im just worried legally if i can use what they did or what i need to get ...
2
votes
3answers
104 views

How to get paid for design work? [closed]

What is the best way to receive payment for one off design work? I have been asked to do some design work for a company logo for my family friend's big business. It is my first proper design work ...
5
votes
2answers
123 views

What are some strategies for dealing with poorly written text?

While many people thing they are good writers, few actually are. I'm often given content in a word document—often consisting entirely of a bulleted list (and often with sub-lists nested within ...
0
votes
3answers
107 views

What to do if a client likes your borrowed placeholder icons?

I am working on a school research about copyrights and I need to hear some opinions about how to handle this case: You have been commissioned to design a new website. It has taken you a long time ...
5
votes
2answers
157 views

Should I increase the price for a recurring client?

If I've had a client since my first years of career, and he remained a recurring client for 3 years, is it fine if I increase this year's quotation (accounting for inflation and a "seniority rate" of ...
-4
votes
2answers
155 views

The client asked me to find the figure in the image uploaded to make it as the logo image , what does that mean? [closed]

The client asked me to find the figure in the image uploaded to make it as the logo image , what does that mean ???
14
votes
3answers
11k views

Will I get sued for my logo, even though the customer doesn’t know me?

A few months ago I made a logo for a customer on Brandsupply. Brandsupply is a site that lets a customer upload their ideas for a logo, and then choose the logo they want from the design that a bunch ...
8
votes
1answer
781 views

How to word email explaining working files buyout

After years of providing press ready PDF files to my customer for extensive revisions to a yearly catalog, they are asking for the InDesign "working files," which they think they are entitled to, as ...
0
votes
1answer
41 views

How to improve communications skills and find mentors for designers?

My wife works as a graphic designer. English is a second language for her. She speaks and reads English pretty well but sometimes gets lost in the nuances and cultural references that are second ...
3
votes
3answers
1k views

Branding work: advice on transferring copyright to client

I recently got a project to design logo design, stationery, website, brand identity for a startup company. I want to seek answers from a professional brand designer: is it compulsory to include a ...
2
votes
3answers
109 views

How to really quit running my business for real

I “quit” running my own graphic design business a couple years ago. A couple weeks ago an old client, who knew I had hung up my hat on it, asked me to fix and re-order him some business cards. I asked,...
-1
votes
2answers
631 views

How can I consistently select the same area of a Photoshop CS4 image to extract for client review?

In one of my Photoshop projects, the client wanted to see some different variations of a specific area, so I needed to be able to select the exact same area every time. To do this, I created a layer ...
3
votes
3answers
923 views

What should stationery include?

I am trying to organize my client folders and one of them is stationery. I am hoping to hear some advice on what you think stationery includes. Would it be only business cards, letterheads, and ...