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Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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0
votes
3answers
78 views

Overwhelmed by too much design! [closed]

Been watching and reading a lot on how to be more creative with graphic design and have been doing the things suggested (mood boards, sketching, learning new software and a degree in graphic design, ...
12
votes
3answers
2k views

Should I be charging for the social media versions of designs?

I'm designing A1 posters with a Facebook header and Instagram post version of each poster. I'm charging hourly for the posters, but should I also be charging for the time it takes to design the ...
13
votes
5answers
4k views

How to bill a client when budget was never discussed

I have a new client who was 4 days late getting me the information they wanted designed and dropped it in my lap the day before they needed it complete. It was chaotic and a mess to coordinate but I ...
7
votes
5answers
1k views

Regular client increasing workload

I have been working as a contractor for this company. It is a non-profit company. They pay me a monthly salary. I do their graphic and web work. I first started as a one job, create their website ...
23
votes
7answers
7k views

Is it normal practice to screen share with a client?

I have a client who has asked if it's possible to screen share so that he can watch/dictate changes in real time. The issue is, I've already made several requested revisions per his direction. ...
2
votes
4answers
220 views

Client is turning my booklet design into a website - how to charge for this?

Designed a print booklet for my client and I charge an hourly rate. I work for them freelance on an ongoing basis and they already paid that invoice. Next, they got the web designer to use the booklet ...
2
votes
2answers
79 views

Rebranding announcement timing

I've been searching all over the web about the Rebranding Announcement strategy and was not able to get to a solid conclusion about whether or not to make the Rebranding announcement before the ...
3
votes
3answers
221 views

Charge someone for wasted time?

So I have a guy that I do regular work for but he's flaky at the best of times, sometimes he takes an age to pay, sometimes he "didn't receive the invoice", sometimes he is super vague in his brief "I ...
18
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4answers
5k views

Client wants me to teach them InDesign

My client wants me to teach them how to do basic editing in InDesign. This is after, against my better judgement, I had agreed to give them the ID files of the documents I created in favor of ...
22
votes
6answers
9k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
3
votes
4answers
242 views

How to get a B2B company to take chances on their image?

Study after study shows people respond best to things that evoke emotional responses: https://medium.com/@FlorentGeerts/research-shows-the-most-effective-advertising-focuses-on-emotion-6b442b0d5572 ...
36
votes
6answers
7k views

How do I talk to clients who are used to seeing ads for $5 logo designs?

I am starting to see websites and ads like these more and more. They are growing in numbers and...aren't services and ads like these ruining the industry? What do you say to a potential client after ...
5
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2answers
136 views

How to respond to Brand identity Objections from small business owners?

When pitching a client on a brand identity service and they ask you,"how do I know this will work?" What would be the appropriate response?
47
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12answers
13k views

Why is it that people are so surprised that graphics design can be hard?

Why is it that people are so surprised that graphics design requires skill and knowledge*? Sure superficially there is nothing special in graphics design at first glance. Still, there is quite much to ...
18
votes
6answers
5k views

Just how much information should you share with a former client?

I know this is subjective to a degree. I am asking for best practice or experienced input. TL;DR: How willing should a designer be to share specific job specifications with a past client after the ...
0
votes
1answer
43 views

Transitioning from Fulltime Freelance to Full time job

I am Graphic Designer. I've been fulltime freelancing with a company (say Mickey Mouse) and now I am trying to transition from freelance to a fulltime job in another company ( say Mini Mouse). I am ...
0
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0answers
34 views

Charging A Fee for Full Rights To a Design [duplicate]

I am very new at dealing with clients and I've never had this issue before. So I have a client who initially wanted some custom stickers designed. Now that the stickers are done, she is expecting the ...
3
votes
6answers
632 views

Is a poorly designed website better than no website for a commercial enterprise?

For businesses, a website is a channel of communication. For all except web-based businesses, it's not the only channel of communication available. Given that anyone could make a DIY website for next ...
11
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3answers
4k views

Is it OK to leave real names & info visible in business card portfolio?

I have a lot of business cards and marketing material (flyers, brochures etc) that have actual client info on the designs. Name, position, email, business phone number, etc. I'd like to add all my ...
2
votes
1answer
165 views

Should I lower my price for having no reputation? [duplicate]

First of all, I'm 16, and I've been using Adobe applications for 6 years. Since 2014, I've been "working" as a freelancer. When it comes to pricing, I have a lot of problems: I haven't developed a ...
12
votes
8answers
11k views

How should a designer communicate price is negotiable to a client?

While in the stages of a bid, quote, or proposal I was curious how should a designer communicate "price is negotiable" in a professional manner instead of stating the simple fact. I know it's ...
2
votes
3answers
177 views

Did my client plagiarize me? [closed]

I’ve been doing some side hustle marketing on a very small scale. An acquaintance of mine asked me to create a logo for their new company. I created a few different versions and presented them with ...
3
votes
3answers
150 views

Does client get to keep unused logo designs

I worked with a client who asked for a logo design, color palette creation and style guide in exchange for very, very little money. I presented four concepts, each with several iterations. The client ...
4
votes
4answers
674 views

Client's editor wants to work directly on my InDesign files

I design books on a 'for hire' basis i.e. I provide the client with the indd and image link files at the end of the project (once the book has been printed and there are no further revisions to be ...
2
votes
2answers
75 views

Resale of design to another client?

To preface, I'm an occasional freelancer (it's not my main income by far) and still fairly new to working with clients. I created a business card design for a client and am showing this design on my ...
3
votes
2answers
99 views

What illustration agencies or service sites provide the greatest benefits to the artists?

[NOTE: THIS IS NOT A SOLICITATION FOR APPLICANTS.] I'm a graphic designer in the fortunate position of having enough work that I'm looking to hire an illustrator for some overflow work. Finding a ...
5
votes
4answers
11k views

Is it inappropriate to ask for royalties on a logo design if the client decides to print the logo on products and sell them?

I am fairly new at graphic design and I have just finished creating a logo and marketing materials for a client. I only intended for the images to be used for marketing and advertising of their ...
43
votes
12answers
9k views

Is the use of a QR code worth the space it requires?

I recently had a discussion with a client. He asked me if I felt a QR code on a marketing piece would be beneficial. I asked him, "What would the code contain? What information would the code convey?...
2
votes
0answers
45 views

How to do a design sprint test with a logo [closed]

I'm a product designer who practices design sprints the best I can. To summarize design sprints, in a week you choose the questions about your product to focus on, you try to find solutions, you ...
18
votes
5answers
4k views

Customer Requests (Sometimes) Drive Me Bonkers!

Like lots of you, I do freelance graphic design and content creation (copywriting and traditional artwork, some photography) and generally I have no issue with customer requests and/or complaints, or '...
7
votes
3answers
316 views

Who is the 'designer'

Last year, I approached a graphic design company with some of my own sketches and photos that I would like to be used in the design of some logos for my company branding. The designer uses my original ...
4
votes
2answers
126 views

I made a mistake on a book that is now almost done printing…What should I do?

I was working on this research book and I sent them a copy of the books (2 different versions/language) probably 4-6 times. Everything was great in the first few PDF I sent them, and then they asked ...
0
votes
1answer
67 views

Does a Web Agency have the right to add its logo in material produced for a client?

My company hired a web agency to build the company's website and the online presence through social media. The first video that the web agency made (A video previously produced by the company but re ...
48
votes
19answers
26k views

How do you explain the value of native files to an uneducated client?

If you design a piece for print. It gets reproduced several times over the course of a few years. Then the client doesn't return for any work for a few more years. And suddenly you are contacted ...
1
vote
0answers
74 views

Client is not satisfied with web design quality according to EU consumer rights [closed]

Client and I signed a contract that I will create logo, brandbook & web design. Everything was going quite well. I got 50% prepayment and all the tasks were carried out according to a schedule ...
9
votes
3answers
12k views

Should I charge extra for project files?

I've recently been offered a job designing a flyer for an event that a local organization is hosting. I was asked if I could also include the project files so they could easily alter the design for ...
0
votes
0answers
28 views

Would you recommend going for an ACA certification? [duplicate]

This was addressed as far as I can tell about 5 years ago or so in another thread. Perhaps it is worth visiting again. With my goal being to acquire knowledge enough to feel confident to take on ...
17
votes
4answers
4k views

Customer asking for InDesign files as a Word doc!

I have taken on a freelance project. I sent in a cover letter to the client saying that I use InDesign and Quark and was offered work by a publisher. They sent me all the files I required, and ...
4
votes
3answers
148 views

What can be done to avoid your design having a second meaning?

Occasionally, you hear about a graphic that has been published, but unfortunately the designers missed a second way interpreting of it. For example, this ad that was actually published: Source: A ...
2
votes
1answer
57 views

Need an app where I can clearly show the hierarchy/order my clients jobs are in so they can see which jobs are ahead of their jobs

Ideally it would look like: Priority 01: Calendar Project Edits Priority 02: Website Edits Priority 03: Sales Sheet Layout Etc. Etc. Etc. Something very simple but shareable and easy to update. My ...
3
votes
3answers
127 views

How long do you wait for client input before writing off a project?

I agreed to a client project in March 2016. Did it for a low price to build my portfolio. We worked together for a few months and the last I heard from him was June 2016. I did receive a 50% deposit ...
0
votes
1answer
50 views

How to get feedback about our prices

I sent prices to the client and did't receive a feedback. What is the best way to ask, is my price ok for them? How do you think a phrase like "How do you like our prices?" would work?
22
votes
10answers
17k views

I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?

It's my first time designing for any one Email sent:. Hi [Client]! If you wouldn't mind answering a few questions I need to know so I can communicate your brand better and have a better sight as ...
1
vote
1answer
153 views

How to effectively combat or response to the unfounded design-feedbacks?

"Make the logo bigger", "This looks like cartoon", "Bright colours are visual assault", "This is not centred", "I also know something about design". Until recently, I really used to think these ...
4
votes
3answers
773 views

Arguments against providing multiple logo alignments?

I designed a logo for a university institute, which shall consist of the institute’s name on one side and the logo proper on the other. Both possible horizontal orders have their advantages and ...
4
votes
2answers
102 views

Charge for the same design but different client?

I designed a kids handbook for a prayer group a few years ago. I just got an email from the woman I worked with and she said another person from a different place asked if it is possible to somehow ...
14
votes
5answers
4k views

Which is a better design pricing model?

I'm curious which pricing model other feel best fits freelance design, in what situations, and why. I am not seeking dollar values. There are a few basic pricing models a freelancer can use: Time-...
1
vote
1answer
65 views

Using Unpublished Material for Promotion [duplicate]

I've recently entered the graphic design scene and I want to promote my services on some social media platforms such as Instagram and Facebook. I know that it is okay for me to publish some of my ...
9
votes
6answers
4k views

I have a client who keeps asking for quotations but never follows through

I'm fairly new to freelancing and have an issue that I'm not sure how to tackle. I'm still struggling to get paid work so every potential job is very important, however I've had so many time wasters. ...
6
votes
2answers
1k views

How exactly should I ask my employer for design use permission on paper?

I'm an employed graphic designer. I did illustrations, branding and prototyping for my employer. I'm aware that without a specific contract, whatever work is done by a salaried designer, is the ...