Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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2
votes
1answer
85 views

Is it a reputational risk to clients to use Eric Gill's typography in the era of #metoo? [closed]

For good or ill, we live in an era where there is a general atmosphere against historical figures of reprehensible character, including in art. Eric Gill was a brilliant typographer and sculpture, but ...
3
votes
2answers
74 views

How to distinguish between graphic design proposals

I received a number of Web design proposals for a project I'm working on. Most of the proposals are extraordinarily generic; the only thing that I, as a non-design person can easily distinguish ...
5
votes
1answer
96 views

Client wants to use my designs on multiple websites - Do I charge extra?

I'm a freelancing screen designer and a client (a small agency) asked me, if I could design a landing page template which they can use on multiple clients websites from the same niche (real estate). ...
1
vote
2answers
66 views

How should I make my retainer contract fair for me and the client? How do retainer agreements usually work?

Theyre kind of a big corporation with multiple brands. They had a full time offer for me but I said I can't do it since their office is too far so I opted for their part-time option. Now they have ...
2
votes
1answer
56 views

How to deliver a UX/UI project to the client? [closed]

For a long time i've been learning and improving my skills with UX and UI design. I completely know how to manage tools like Adobe XD or Invision Studio (not Sketch because I don't have a Mac), but I ...
0
votes
4answers
288 views

How to deal with “poor design” client feedback

I was commissioned to design a website for a cruise ship/boat that has 7 restaurants on board. The client provided a reference for their competitor which is Pier88group. I went ahead and designed an ...
18
votes
4answers
5k views

Client wants me to teach them InDesign

My client wants me to teach them how to do basic editing in InDesign. This is after, against my better judgement, I had agreed to give them the source files of the documents I created in favor of ...
12
votes
5answers
3k views

Should you offer multiple logo design options to the client or just one final design?

When designing a logo for a client, do you offer multiple options, so 3 different logos for example? Or do you offer just 1? How do you price for these?
10
votes
2answers
1k views

When to tell long-term client I'm retiring within the next year

For fiteen years I've been designing a quarterly forty-page publication (print & online) and numerous other smaller projects for a small city. Now I'm planning to retire in the next six to twelve ...
29
votes
7answers
7k views

I am a client and my work is being delegated without informing me

I am a client who posted on Linkedin a request if somebody would be interested in designing a thesis cover for me. I had a few responses and decided to go with a person who offered me the following (...
4
votes
6answers
290 views

Client is turning my booklet design into a website - how to charge for this?

Designed a print booklet for my client and I charge an hourly rate. I work for them freelance on an ongoing basis and they already paid that invoice. Next, they got the web designer to use the booklet ...
11
votes
3answers
4k views

Is it OK to leave real names & info visible in business card portfolio?

I have a lot of business cards and marketing material (flyers, brochures etc) that have actual client info on the designs. Name, position, email, business phone number, etc. I'd like to add all my ...
2
votes
1answer
78 views

How to handle rejection from a client and would you bill for work not used? [duplicate]

Would you bill a client even if they end up not using your work? A client of mine had initially liked and chosen one of my designs but then a friend of their friend offered something different that ...
4
votes
2answers
916 views

How to determine whether logo design will require illustrative skills [closed]

A new potential client has reached out to me to design a logo that features a mascot. This mascot would need to poised in different positions and needs to be animated. Does this sound more like a job ...
-1
votes
1answer
43 views

scaling a large image down in indesign, ant-aliasing issues?

I'm creating art for a zine run by fellow art students, they want an a3 image despite planning on planning to just scale that image down to a5 on InDesign to print as an a5 booklet. They have no ...
0
votes
1answer
107 views

How should I handle a client who is asking me to copy? [duplicate]

A company has approached me to design t-shirts. They want me to incorporate some famous band's picture as well as their logo...but I know they are asking me to copy. If you have ever faced a similar ...
4
votes
3answers
110 views

Turning down a job while leaving the door open for future work?

Would love some tips on how to turn down a project while still leaving the door open for future work with a client. Background - This potential client saw an annual report I created for a nonprofit ...
1
vote
3answers
290 views

How to retain color in a client's logo when changing from rgb to cmyk

I am working on a project for a client and got a logo from them in pdf & png format, but they are both rgb. The logo is a bright blue and when I try to change it to cmyk for print the color ...
1
vote
2answers
65 views

Is volunteering my time as a graphic designer for charities a viable way to get some client-facing experience?

I realise that working for free would change the relationship between me and a client compared to paid work, but the end result (a quality design that helps the client make money and improve their ...
2
votes
4answers
185 views

How can I convince a group that a logo does not need to literally represent the function(s) of the organization?

I could for example show a logo, say the Fedex logo, and note that it doesn't have a truck, an airplane, or a delivery person in it. What else? What arguments can I make?
24
votes
7answers
10k views

Is the graphic designer asking too much of me as a customer?

I contacted a design team to redo my company's website (small company, <100 employees, in the construction industry, been around for about 30 years). The graphic designer told me that I need to ...
4
votes
4answers
444 views

Charge someone for wasted time?

So I have a guy that I do regular work for but he's flaky at the best of times, sometimes he takes an age to pay, sometimes he "didn't receive the invoice", sometimes he is super vague in his brief "I ...
4
votes
1answer
2k views

How does one price something like a corporate annual report?

I was asked to provide a quote for an annual report (40 pages) and quoted a general hourly rate. However, as I hear, many graphic designers charge by page number, and include other costs like graphic ...
0
votes
3answers
44 views

Client made drastic changes after we finalized, what should I put in my portfolio?

So I worked with a community service type of client for pretty cheap last summer and created a really gorgeous design for a mobile shower they rolled out this last fall. They have since changed my ...
4
votes
3answers
136 views

Are graphic designers required to print things for clients?

I'd like to start doing design work but I always get caught up on this question... If I design something for a client, am I also required to handle the print work?
18
votes
6answers
5k views

Just how much information should you share with a former client?

I know this is subjective to a degree. I am asking for best practice or experienced input. TL;DR: How willing should a designer be to share specific job specifications with a past client after the ...
5
votes
5answers
13k views

Is it inappropriate to ask for royalties on a logo design if the client decides to print the logo on products and sell them?

I am fairly new at graphic design and I have just finished creating a logo and marketing materials for a client. I only intended for the images to be used for marketing and advertising of their ...
5
votes
4answers
1k views

How to deal with another person changing my designs?

To keep things simple, I will write all the facts in bullet points: I have a 9-5 job while volunteering my services for a non-profit organization as part of the sub-committee board. I am the only ...
15
votes
2answers
775 views

Can I sell rejected logos to other clients?

Can a designer save rejected logos and sell these to other clients in the future?
9
votes
5answers
4k views

Is there a way to make my files editable for a client without InDesign?

A client needs me to design a brochure for her. The problem is that she wants to edit and change the text and maybe also change some of the pictures herself. However, she doesn't have any of the ...
0
votes
3answers
110 views

Overwhelmed by too much design! [closed]

Been watching and reading a lot on how to be more creative with graphic design and have been doing the things suggested (mood boards, sketching, learning new software and a degree in graphic design, ...
12
votes
3answers
2k views

Should I be charging for the social media versions of designs?

I'm designing A1 posters with a Facebook header and Instagram post version of each poster. I'm charging hourly for the posters, but should I also be charging for the time it takes to design the ...
13
votes
5answers
4k views

How to bill a client when budget was never discussed

I have a new client who was 4 days late getting me the information they wanted designed and dropped it in my lap the day before they needed it complete. It was chaotic and a mess to coordinate but I ...
7
votes
5answers
1k views

Regular client increasing workload

I have been working as a contractor for this company. It is a non-profit company. They pay me a monthly salary. I do their graphic and web work. I first started as a one job, create their website ...
23
votes
7answers
7k views

Is it normal practice to screen share with a client?

I have a client who has asked if it's possible to screen share so that he can watch/dictate changes in real time. The issue is, I've already made several requested revisions per his direction. ...
2
votes
2answers
84 views

Rebranding announcement timing

I've been searching all over the web about the Rebranding Announcement strategy and was not able to get to a solid conclusion about whether or not to make the Rebranding announcement before the ...
22
votes
6answers
9k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
3
votes
4answers
254 views

How to get a B2B company to take chances on their image?

Study after study shows people respond best to things that evoke emotional responses: https://medium.com/@FlorentGeerts/research-shows-the-most-effective-advertising-focuses-on-emotion-6b442b0d5572 ...
37
votes
6answers
7k views

How do I talk to clients who are used to seeing ads for $5 logo designs?

I am starting to see websites and ads like these more and more. They are growing in numbers and...aren't services and ads like these ruining the industry? What do you say to a potential client after ...
5
votes
2answers
153 views

How to respond to Brand identity Objections from small business owners?

When pitching a client on a brand identity service and they ask you,"how do I know this will work?" What would be the appropriate response?
47
votes
12answers
13k views

Why is it that people are so surprised that graphics design can be hard?

Why is it that people are so surprised that graphics design requires skill and knowledge*? Sure superficially there is nothing special in graphics design at first glance. Still, there is quite much to ...
0
votes
1answer
48 views

Transitioning from Fulltime Freelance to Full time job

I am Graphic Designer. I've been fulltime freelancing with a company (say Mickey Mouse) and now I am trying to transition from freelance to a fulltime job in another company ( say Mini Mouse). I am ...
0
votes
0answers
36 views

Charging A Fee for Full Rights To a Design [duplicate]

I am very new at dealing with clients and I've never had this issue before. So I have a client who initially wanted some custom stickers designed. Now that the stickers are done, she is expecting the ...
3
votes
6answers
642 views

Is a poorly designed website better than no website for a commercial enterprise?

For businesses, a website is a channel of communication. For all except web-based businesses, it's not the only channel of communication available. Given that anyone could make a DIY website for next ...
2
votes
1answer
167 views

Should I lower my price for having no reputation? [duplicate]

First of all, I'm 16, and I've been using Adobe applications for 6 years. Since 2014, I've been "working" as a freelancer. When it comes to pricing, I have a lot of problems: I haven't developed a ...
12
votes
8answers
12k views

How should a designer communicate price is negotiable to a client?

While in the stages of a bid, quote, or proposal I was curious how should a designer communicate "price is negotiable" in a professional manner instead of stating the simple fact. I know it's ...
2
votes
3answers
185 views

Did my client plagiarize me? [closed]

I’ve been doing some side hustle marketing on a very small scale. An acquaintance of mine asked me to create a logo for their new company. I created a few different versions and presented them with ...
3
votes
3answers
196 views

Does client get to keep unused logo designs

I worked with a client who asked for a logo design, color palette creation and style guide in exchange for very, very little money. I presented four concepts, each with several iterations. The client ...
4
votes
4answers
777 views

Client's editor wants to work directly on my InDesign files

I design books on a 'for hire' basis i.e. I provide the client with the indd and image link files at the end of the project (once the book has been printed and there are no further revisions to be ...
2
votes
2answers
81 views

Resale of design to another client?

To preface, I'm an occasional freelancer (it's not my main income by far) and still fairly new to working with clients. I created a business card design for a client and am showing this design on my ...

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