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Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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48
votes
19answers
26k views

How do you explain the value of native files to an uneducated client?

If you design a piece for print. It gets reproduced several times over the course of a few years. Then the client doesn't return for any work for a few more years. And suddenly you are contacted ...
72
votes
8answers
15k views

How to handle client requests to violate copyrights?

I know Google image search is not a free-for-all to grab any image needed. However, many, many, many clients don't grasp this concept and often request or send images they'd like to use in a design or ...
22
votes
6answers
9k views

Who is responsible for text mistakes in a print project?

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description ...
14
votes
5answers
4k views

Which is a better design pricing model?

I'm curious which pricing model other feel best fits freelance design, in what situations, and why. I am not seeking dollar values. There are a few basic pricing models a freelancer can use: Time-...
15
votes
2answers
3k views

How can I write requirements for a graphic designer?

A friend of mine is in need of some graphic design work. I'm trying to explain to him that his make-me-something-like-X-but-different-approach is not a very good way to communicate his needs. We tried ...
8
votes
7answers
955 views

What are some good ways to gain practical experience to add to my portfolio?

I passed the ACE exams for InDesign and Photoshop a few months ago, but I am stumbling on how to get practical experience. I have a couple of years of news page design, and a very small number of ...
9
votes
3answers
12k views

Should I charge extra for project files?

I've recently been offered a job designing a flyer for an event that a local organization is hosting. I was asked if I could also include the project files so they could easily alter the design for ...
29
votes
6answers
23k views

What do I do when I quote a price for a design but the client keeps asking for revisions and redesigns?

I'm a freelance graphic designer, so mostly, my pricing and what not is pretty casual and I don't work 24/7 as I have other things to take care of, so when I quote someone, I figure out how long it ...
34
votes
8answers
8k views

How do you deal with clients who bash your designs?

This has happened to me a few times, in bigger or smaller scale, and I think it happens to many of us. We as designers have the pleasure/curse of leaving quite a bit of us in every design. When ...
9
votes
4answers
730 views

How to work out a publication working file release fee?

I have been designing a 60 page publication for over a year for a client and they have all of a sudden asked for all of the editions working files for 'safe keeping'. I have advised them this will ...
7
votes
3answers
4k views

How to use value-based pricing for design projects?

tl;dr What is the best way to use value-based fees for design projects? What would the "value" be? I see that a lot of designers use time-based pricing (hourly, daily, etc.) Time-based pricing is ...
47
votes
12answers
13k views

Why is it that people are so surprised that graphics design can be hard?

Why is it that people are so surprised that graphics design requires skill and knowledge*? Sure superficially there is nothing special in graphics design at first glance. Still, there is quite much to ...
2
votes
3answers
6k views

Long term client wants working files

As a independent graphic designer, I've developed and produced a yearly catalog of machine parts for a long term client beginning about 20 years ago! The catalog began at about 100 pages, and now is ...
21
votes
4answers
5k views

How to explain to a client that their logo is incredibly poor

What is the best way to explain to a client that their logo is incredibly poor and amateurish when they seem to like it? They want to spend a fair bit of time and money developing new products,...
9
votes
2answers
5k views

What questions should be included in a design brief?

I've recently come across the concept of the design brief as something that the designer generates to the client in order to fully comprehend the scope of the task and to minimize the amount of back-...
25
votes
5answers
5k views

How can I protect my job from a client publishing it elsewhere?

I am designing a brochure of 1,872 pages for a client. This client is asking me provide him with a copy of the job. I am 100% sure if I provide a copy this job is gone. He will print it elsewhere. ...
23
votes
6answers
6k views

Is it the Graphic Designer's job to correct/suggest grammar and punctuation?

I was going over some written text provided by the client this morning and I found some pretty blatant grammar mistakes. Usually I will write down these mistakes in a designer note section when I ...
8
votes
4answers
2k views

Would you compromise your design and how far should you go?

I am pretty sure that most of us here, or at least those do graphic design for living, have found themselves in following situation: You agree with a client to do the design, agree on price, ...
37
votes
10answers
11k views

How can a designer explain their work to non-creative people?

One issue I face personally is how can I, as a designer, effectively explain my work to potential clients or people that do not have a creative side. I know how to explain what software or process was ...
43
votes
12answers
9k views

Is the use of a QR code worth the space it requires?

I recently had a discussion with a client. He asked me if I felt a QR code on a marketing piece would be beneficial. I asked him, "What would the code contain? What information would the code convey?...
14
votes
10answers
7k views

How can I work with a client that doesn't know what they want?

I am helping a client/friend with a website design. He is a conceptual thinker. Yet his ideas are always inspirational but not practical. He is always wanting a different direction after I show him ...
18
votes
4answers
5k views

Client wants me to teach them InDesign

My client wants me to teach them how to do basic editing in InDesign. This is after, against my better judgement, I had agreed to give them the ID files of the documents I created in favor of ...
12
votes
2answers
2k views

How to avoid the tragic fate in the Oatmeal cartoon “How a web design goes straight to hell”?

This is a famous web comic about a common experience in web design: http://theoatmeal.com/comics/design_hell It's based on the author's personal experiences and describes a typical / caricature ...
8
votes
4answers
3k views

What can a designer do if a client claims that the work delivered is unacceptable and refuses to pay?

I recently had an experience with a client that was a bit messy, and now they don't want to pay for the work I did. They needed some presentation decks, one of which needed to be editable (text to ...
5
votes
4answers
11k views

Is it inappropriate to ask for royalties on a logo design if the client decides to print the logo on products and sell them?

I am fairly new at graphic design and I have just finished creating a logo and marketing materials for a client. I only intended for the images to be used for marketing and advertising of their ...
12
votes
2answers
2k views

How to handle requests for revisions after final files have been submitted?

Recently I have a customer who keeps asking for revisions. The design has been finalized and the final files have all been submitted to them. Yet, after some time, they contacted me for revisions on ...
7
votes
3answers
2k views

Using a clients font to print their files

Scenario: I work for a printing company. Clients design something they need printed. We receive their files along with the fonts needed for printing. As a printer, what is our responsibility for ...
7
votes
6answers
2k views

Client requested artwork to print themselves

A client has requested that I supply a PDF of artwork I have previously designed and printed, about a year ago, for them so they can send to another printer to have more printed. I have always had a ...
5
votes
2answers
504 views

Usage fees / royalties for re-purposing an existing illustration

a client paid me a fair fee to be allowed to use an existing illustration I had done as a background image on their website. Now they have contacted me to ask whether they could print the high-...
3
votes
3answers
1k views

Organizing PSDs for developers

Is it ok for designers to not organize PSDs before giving them to developers? If not, how do you prepare your PSDs for developers? I'm asking, from the perspective of a developer.. the designers I ...
38
votes
8answers
4k views

How can I convince a stubborn client that white space is absolutely necessary?

We have all been there: you show a client your design and they say "look at all that unused space, we can go ahead and make the text bigger, in fact let me give you more copy. We need to make use of ...
23
votes
7answers
13k views

Repeat client is suddenly demanding intellectual property rights!

A fairly sizable client whom I've done a few jobs for over the past several years has recently contacted me for a new job. We have never had a contract for any of the work I've done for them (I'm a ...
21
votes
6answers
4k views

How to deal with vague comments about a design from my clients and boss?

I am the only qualified designer in the company I work for, and I struggle with someone higher up the food chain, who has no experience in graphic design, who doesn't know current trends or anything ...
16
votes
3answers
2k views

If I'm given resources by a client, should I look up the licenses of each one of those resources?

If I'm given resources by a client, should I look up the licenses of each one of those resources? Can this affect me in any way legally?
6
votes
3answers
3k views

What to ask client before designing a logo?

What questions do you ask a client before designing their logo? (preferred colour, font, references, etc) And how do you do it exactly? Do you use a template PDF questionnaire/Word doc/Google doc ...
44
votes
8answers
14k views

How to explain to a client the font in their logo is not to be used for anything else

I have delivered an identity for a client. We are using one font in the logo and another complete family (Axiforma) for the actual body text, headlines, etc. The one in the logo is specifically ...
14
votes
9answers
27k views

As a graphic designer, should I use my personal name or create a business name/branding?

For a designer who begins doing freelance or start (or renaming) his/her own business, there's usually that critical decision that must be made: Should I use my own name or have a business name for ...
12
votes
8answers
11k views

How should a designer communicate price is negotiable to a client?

While in the stages of a bid, quote, or proposal I was curious how should a designer communicate "price is negotiable" in a professional manner instead of stating the simple fact. I know it's ...
9
votes
1answer
2k views

How to manage working for friends or family

I'd like to see peoples opinions and methods for managing jobs for family or friends. Just to clarify, I mean singular freelance jobs. Actual employment would be something different altogether in my ...
13
votes
4answers
2k views

How can I explain to my client that more than two fonts in a logo is a bad idea?

I created a logo using an M & C from Moonhouse font. I modified them letters to suit their brand, but the basic shape is still recognizable. The company name is in Goodtimes font, to indicate that ...
10
votes
6answers
3k views

How far (and how often) in the process do you let a client see a work in progress?

Before you start typing on your keyboard, I know it's good practice to let a client know what you're doing by showing them WIP (Work In Progress) pictures of the artwork you're doing. But sometimes ...
9
votes
3answers
1k views

What kind of goals would come out of a rebrand?

When I'm designing a website or a print publication, I find it is quite straightforward in asking a client what their objective is. It could be anything along the lines of: Increase awareness of ...
8
votes
4answers
1k views

How should a designer handle the request to repurpose a design?

Scenario: You design a piece for Company A. The piece performs very well for Company A. So much so that they use the piece for several years. Eventually Company A shuts down. A few years later, you ...
20
votes
3answers
5k views

Client wants font as logo

I wrote the business name of my client's using a font for a design I created. The client wants me to send him "that" - the name of his business in "that type of fancy/cool" font - as a logo to him. In ...
7
votes
1answer
285 views

How do I approach reusing and charging for previous work?

I have a web design project that for various reasons was never completed (i.e the client never received any final files, the contract was cancelled and is very unlikely to be restarted). The project ...
6
votes
1answer
1k views

How many logo variation is too many? [duplicate]

Some background & context When including third party logos, we often get given low quality files. Mostly these are low resolution JPGs, but I have seen badly hand drawn scans (expected to be used ...
6
votes
2answers
1k views

Is it ethical to make derivations (adaptations) of an external agency's work as an in-house designer?

I work as a graphic designer in a big European (but not E.U.) public establishment with two fellow designers. We have a corporate communications coordinator, which usually deals with all kinds of ...
2
votes
2answers
844 views

Client wants source files BEFORE project is finished

So I've read a lot about giving source files AFTER the job is finished, but I've started a project with a new client and gave them a PDF of the first draft (presentation deck). However they are asking ...
18
votes
5answers
4k views

Customer Requests (Sometimes) Drive Me Bonkers!

Like lots of you, I do freelance graphic design and content creation (copywriting and traditional artwork, some photography) and generally I have no issue with customer requests and/or complaints, or '...
16
votes
3answers
3k views

An error in printed book is my fault: what do I do? [duplicate]

I designed a kids' activity book for my client. She handwrote all the text correctly and I typed a sentence out incorrectly. She approved the proof before print but that was the 6th draft so I guess ...