Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

Filter by
Sorted by
Tagged with
16
votes
3answers
4k views

An error in printed book is my fault: what do I do? [duplicate]

I designed a kids' activity book for my client. She handwrote all the text correctly and I typed a sentence out incorrectly. She approved the proof before print but that was the 6th draft so I guess ...
9
votes
4answers
2k views

How to request vector source files after a job is complete?

I am an office manager for a security company. When I was first hired on, my boss had a friend of a friend that he used to do the business cards and letterhead. They designed it, but used a logo that ...
8
votes
4answers
1k views

What are common non-traditional Graphic Design requests, and how to handle them?

Naturally you would expect that a graphic designer is proficient in logo, print and web graphics, but what else do clients commonly request? (Web, email, motion graphics, 3D animation etc...) I've ...
7
votes
1answer
840 views

Using work in your portfolio that you're not too pleased with?

This is going based on the fact that apart from my University work, I don't have a great deal of freelance work to fill a portfolio so I can't really choose to leave stuff out. I've heard people say ...
7
votes
2answers
176 views

Is it okay to attempt to retract pro bono work?

I am a member of a non-profit organization that has used a logo that was designed pro bono by one of our members for several years. Very recently, this designer has had a falling out with some of the ...
6
votes
2answers
488 views

How To Ask Fellow Designer For Native Files For Prepress Purposes Only?

I am the graphic designer and sole prepress person for a small quick print shop. I often come across issues with a file to be printed and cannot make the needed changes or compensations as they arise ...
6
votes
2answers
2k views

How exactly should I ask my employer for design use permission on paper?

I'm an employed graphic designer. I did illustrations, branding and prototyping for my employer. I'm aware that without a specific contract, whatever work is done by a salaried designer, is the ...
6
votes
1answer
1k views

How to explain the reasoning for and against a font choice?

I have a client who runs a fairly traditional transport business; no thrills, creativity or fun about it. Until recently, he has been using a combination of Bookman Old Style Bold for headings with ...
5
votes
1answer
1k views

Showing a competitor's product in ad: legal?

So my client wants to show a photo image of their competitor's product in an ad of theirs. The ad is implying that the competitor's product is bad/obsolete. Is this legal? I know that you can't use a ...
4
votes
2answers
992 views

Do I own the rights to show my designs in my portfolio?

I was hired as a freelancer to do some work for a company. I made a design that I love which included some of the company's data within it. I asked to put it on my portfolio and they got very ...
3
votes
2answers
2k views

Project going on longer than expected - how to bring it up to client?

So I read this but I have different circumstances: I was contacted to do some freelance design for an ad agency. The project was supposed to be a rush job and finish within the week. It's three weeks ...
3
votes
1answer
6k views

What's the best method to send and receive eps files to and from clients?

Every once in a while a client emails me a .eps file. Most of the time these files fail to open or they open with errors. This can often delay production or mistakenly allow errors to slip through. ...
3
votes
3answers
16k views

How do you package a final logo design for a client? [duplicate]

I mean once the logo is already approved, what is the most professional way to send them the logo — and what formats do you include?
2
votes
2answers
12k views

How to Best Create Templates for Clients to edit the content/copy

The Big Question What is the best (possibly a software application) to create Documents (e.g PDF Brochures, Business Portfolios, Annual Reports etc)so that a client can edit the text content? My ...
1
vote
4answers
302 views

Is this logo redesign a step in the right direction or is it better to stick with the original?

NOTE: This is a continuation from a previous question: Critique Request: CAD drafting contractor logo I've implemented some of the suggested changes from my previous for this logo redesign project, ...
0
votes
2answers
163 views

Software to invoice clients [closed]

I'm looking for some apps to create your invoices which I want is simple and free (such as up to 10 invoices a month) can be managed and organized the invoices online. I have a good one in my ...

1
2