Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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6
votes
2answers
2k views

How exactly should I ask my employer for design use permission on paper?

I'm an employed graphic designer. I did illustrations, branding and prototyping for my employer. I'm aware that without a specific contract, whatever work is done by a salaried designer, is the ...
2
votes
2answers
65 views

How to deal a freelance design project remotely?

When a client approach a designer via social media to make a design job, how to deliver that project to the client keeping a security payment? The designer can't just mail the project and wait for ...
3
votes
1answer
266 views

Client requesting artwork file for print production [duplicate]

I have recently completed a package design for a client. He has now asked for the artwork file (AI) so the printers can set up the dye cut etc, he has specified the need for all artwork included. My ...
17
votes
3answers
5k views

How to handle a request for handing over 6 years of working files?

My best client has just employed a new person who is vaguely capable of design work and wants me to upload all my 6 years and 70GB worth of files to their drive so they can update them when they need ...
3
votes
2answers
326 views

Client asking me to copy another website layout and effects but not content. What point is it copyright infringement?

I know very similar questions have been asked but couldn't find insight on a situation as similar to mine. A (very good) client that I don't want to drop wants me to mimic another website's layout and ...
2
votes
3answers
134 views

My client insists that editing her text is part of the design process

My client is selling a medical product with specialized text specific to her industry. She had provided me with features and benefits. There were about 10 items. When she received the graphics she ...
4
votes
6answers
290 views

Client is turning my booklet design into a website - how to charge for this?

Designed a print booklet for my client and I charge an hourly rate. I work for them freelance on an ongoing basis and they already paid that invoice. Next, they got the web designer to use the booklet ...
11
votes
3answers
3k views

Designer vs client: portfolio rights?

I’ve recently had a ‘falling out’ with a family friend and also client. I’ve been designing for her for about 2 years and I already have an online portfolio made (including some designs she hasn’t ...
5
votes
3answers
674 views

What restrictions can I put in my contract when designing a logo for a non-profit? [duplicate]

I'm designing a logo for an event put on by a non-profit, and I am giving them a really good deal on it as they cannot afford what it is worth. It is a cause I believe in so I would like to help them ...
4
votes
4answers
450 views

Charge someone for wasted time?

So I have a guy that I do regular work for but he's flaky at the best of times, sometimes he takes an age to pay, sometimes he "didn't receive the invoice", sometimes he is super vague in his brief "I ...
4
votes
3answers
786 views

Arguments against providing multiple logo alignments?

I designed a logo for a university institute, which shall consist of the institute’s name on one side and the logo proper on the other. Both possible horizontal orders have their advantages and ...
13
votes
6answers
3k views

Working file request due to General Data Protection Regulation (GDPR)

I have had a request to supply a client with all of their files (including InDesign docs) due to the General Data Protection Regulation (GDPR). My client also wants me to delete the files from my ...
16
votes
2answers
2k views

Should a designer flatten/restrict images when sending to another designer?

Scenario..... Client sends Photo A to you for use in a design. The photo is a portrait with a background. In the course of work you remove the background and color-correct the photo for your use. ...
22
votes
5answers
12k views

Client not satisfied with the design. Doesn't want to pay

I have a new client which approved my proposal saying that we will split the project into milestones - first payment after the first milestone (30%). The problems appeared right from the start because ...
33
votes
6answers
15k views

I underpriced a prior job, how should I tell my client that I'm charging significantly more for new work?

I made a mistake last year by underpricing an illustration work. What should I do now that the client is back with new requests? The client has contacted me to ask for new work, without mentioning a ...
0
votes
4answers
288 views

How to deal with “poor design” client feedback

I was commissioned to design a website for a cruise ship/boat that has 7 restaurants on board. The client provided a reference for their competitor which is Pier88group. I went ahead and designed an ...
-1
votes
2answers
76 views

Client Sent Contract For Logo - I have questions! [closed]

I was contacted to make a logo for a friend of a friend. I have made logos before, but usually it's been casual with people I know. This is my first time receiving a contract from a client. It's not ...
3
votes
5answers
3k views

Is it okay to set a project price significantly higher than the printing costs?

I was asked to write and design a 2-page flyer (A4 size) for an industrial product. I would like to charge AED 1000 for this job. I was also requested to find a printer and get the flyer printed (...
-2
votes
3answers
76 views

How do I create a good design style that the client is looking for? [closed]

I know how to follow flyer and poster design tutorials to learn new design effects, and I know how to sketch a layout. But when I’m working on a comp for a client, I often struggle with creating a ...
2
votes
0answers
48 views

Client requested new changes to edited source files [closed]

A client with whom I have a good relationship has used the source files I sent them to make major design changes and then sent them back to me, asking me to edit some items within the new file. I ...
1
vote
2answers
115 views

What can one do with a collection of unused, quality digital art/graphics? [closed]

TL;DR I’m looking for ideas as to what to do with a large collection of over 1,000 similarly sized and shaped raster graphics. I've been very interested in image processing and graphic design for ...
32
votes
8answers
9k views

How long are designers expected to keep client files?

A client recently emailed me asking for the source files from a project I did for them two years ago. I don't have the source files since it was such a long time ago and the client said it was very ...
2
votes
1answer
77 views

What to do when finishing a logo that was started by another artist?

I have a client who had a design they had done by another artist and wants me to finish up the logo using what they designed, im just worried legally if i can use what they did or what i need to get ...
2
votes
3answers
259 views

How to get paid for design work? [closed]

What is the best way to receive payment for one off design work? I have been asked to do some design work for a company logo for my family friend's big business. It is my first proper design work ...
5
votes
2answers
139 views

What are some strategies for dealing with poorly written text?

While many people thing they are good writers, few actually are. I'm often given content in a word document—often consisting entirely of a bulleted list (and often with sub-lists nested within ...
0
votes
3answers
114 views

What to do if a client likes your borrowed placeholder icons?

I am working on a school research about copyrights and I need to hear some opinions about how to handle this case: You have been commissioned to design a new website. It has taken you a long time to ...
5
votes
2answers
168 views

Should I increase the price for a recurring client?

If I've had a client since my first years of career, and he remained a recurring client for 3 years, is it fine if I increase this year's quotation (accounting for inflation and a "seniority rate" of ...
-3
votes
2answers
160 views

The client asked me to find the figure in the image uploaded to make it as the logo image , what does that mean? [closed]

The client asked me to find the figure in the image uploaded to make it as the logo image , what does that mean ???
14
votes
3answers
12k views

Will I get sued for my logo, even though the customer doesn’t know me?

A few months ago I made a logo for a customer on Brandsupply. Brandsupply is a site that lets a customer upload their ideas for a logo, and then choose the logo they want from the design that a bunch ...
8
votes
1answer
889 views

How to word email explaining working files buyout

After years of providing press ready PDF files to my customer for extensive revisions to a yearly catalog, they are asking for the InDesign "working files," which they think they are entitled to, as ...
0
votes
1answer
46 views

How to improve communications skills and find mentors for designers?

My wife works as a graphic designer. English is a second language for her. She speaks and reads English pretty well but sometimes gets lost in the nuances and cultural references that are second ...
3
votes
3answers
2k views

Branding work: advice on transferring copyright to client

I recently got a project to design logo design, stationery, website, brand identity for a startup company. I want to seek answers from a professional brand designer: is it compulsory to include a ...
2
votes
3answers
126 views

How to really quit running my business for real

I “quit” running my own graphic design business a couple years ago. A couple weeks ago an old client, who knew I had hung up my hat on it, asked me to fix and re-order him some business cards. I asked,...
-1
votes
2answers
1k views

How can I consistently select the same area of a Photoshop CS4 image to extract for client review?

In one of my Photoshop projects, the client wanted to see some different variations of a specific area, so I needed to be able to select the exact same area every time. To do this, I created a layer ...
3
votes
3answers
3k views

What should stationery include?

I am trying to organize my client folders and one of them is stationery. I am hoping to hear some advice on what you think stationery includes. Would it be only business cards, letterheads, and ...
0
votes
3answers
152 views

What does my client mean by a '100.000 DPI, lossless vector 3D' logo?

My client sent me this: I'd like a logo for myself, must be 100.000 DPI, lossless vector 3D printed in gold. I totally don't understand his request? Please explain things to me. First client ever.
1
vote
3answers
92 views

Client and Portfolio Advice

I'm in the rare situation where I'm a graphic designer and I don't have much of a portfolio. I've a small business making customised badges and stickers for the last 6/7 years. Lately, I've worked ...
2
votes
0answers
40 views

Is co-design applicable to branding projects?

I've been reading up on co-design / human-centred design (whatever you want to call) it recently. It seems like a great approach to take when working on, for example, large web or app projects as it ...
8
votes
1answer
132 views

What to do with clients files as I stop consulting?

I've been an independent designer for years, keeping my own clients on top of freelancing/teaching. I'm busier with other things now and planning on stopping work for my clients. At some point, I've ...
11
votes
3answers
6k views

Do you expect a client to pay for a design they don't like?

Situation: a long time client (at this point I've done consistent work for them for about two years) just messaged me saying they do not want me to bill them for the last design I did because it was ...
16
votes
3answers
2k views

If I'm given resources by a client, should I look up the licenses of each one of those resources?

If I'm given resources by a client, should I look up the licenses of each one of those resources? Can this affect me in any way legally?
0
votes
2answers
164 views

Software to invoice clients [closed]

I'm looking for some apps to create your invoices which I want is simple and free (such as up to 10 invoices a month) can be managed and organized the invoices online. I have a good one in my ...
0
votes
2answers
1k views

Client stole my incomplete design and is trying to not pay me for the whole campaign?

So I've had about the worst client I've ever had. Politician doesn't understand how art or design works. Doesn't think she should have to pay artists but agreed to pay me for my work. Thinks all of ...
44
votes
8answers
15k views

How to explain to a client the font in their logo is not to be used for anything else

I have delivered an identity for a client. We are using one font in the logo and another complete family (Axiforma) for the actual body text, headlines, etc. The one in the logo is specifically ...
1
vote
2answers
121 views

What kind of goals would come out of a branding project (from scratch)?

I posted this thread several days ago regarding typical goals for a rebrand — What kind of goals would come out of a rebrand? There were some interesting answers and it got me thinking how different ...
9
votes
3answers
2k views

What kind of goals would come out of a rebrand?

When I'm designing a website or a print publication, I find it is quite straightforward in asking a client what their objective is. It could be anything along the lines of: Increase awareness of ...
0
votes
3answers
1k views

What type of vector format is appropriate for a graphic designer to give me when the work is completed?

I contracted a graphic designer to create a business logo vector for me. They were supposed to give me one with a white background and one with a transparent background. What I ended up getting is a ....
7
votes
3answers
2k views

Using a clients font to print their files

Scenario: I work for a printing company. Clients design something they need printed. We receive their files along with the fonts needed for printing. As a printer, what is our responsibility for ...
13
votes
5answers
4k views

How to bill a client when budget was never discussed

I have a new client who was 4 days late getting me the information they wanted designed and dropped it in my lap the day before they needed it complete. It was chaotic and a mess to coordinate but I ...
6
votes
2answers
418 views

Should design briefs and mood boards be used with every client or just larger ones?

I am a self taught designer and so to be honest the technique of design briefs and mood boards are new to me. I have found myself dealing with clients more and found that design briefs might actually ...