Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

Filter by
Sorted by
Tagged with
2
votes
0answers
48 views

Client requested new changes to edited source files [closed]

A client with whom I have a good relationship has used the source files I sent them to make major design changes and then sent them back to me, asking me to edit some items within the new file. I ...
1
vote
2answers
103 views

What can one do with a collection of unused, quality digital art/graphics? [closed]

TL;DR I’m looking for ideas as to what to do with a large collection of over 1,000 similarly sized and shaped raster graphics. I've been very interested in image processing and graphic design for ...
32
votes
8answers
9k views

How long are designers expected to keep client files?

A client recently emailed me asking for the source files from a project I did for them two years ago. I don't have the source files since it was such a long time ago and the client said it was very ...
2
votes
1answer
75 views

What to do when finishing a logo that was started by another artist?

I have a client who had a design they had done by another artist and wants me to finish up the logo using what they designed, im just worried legally if i can use what they did or what i need to get ...
2
votes
3answers
171 views

How to get paid for design work? [closed]

What is the best way to receive payment for one off design work? I have been asked to do some design work for a company logo for my family friend's big business. It is my first proper design work ...
5
votes
2answers
129 views

What are some strategies for dealing with poorly written text?

While many people thing they are good writers, few actually are. I'm often given content in a word document—often consisting entirely of a bulleted list (and often with sub-lists nested within ...
0
votes
3answers
110 views

What to do if a client likes your borrowed placeholder icons?

I am working on a school research about copyrights and I need to hear some opinions about how to handle this case: You have been commissioned to design a new website. It has taken you a long time ...
5
votes
2answers
166 views

Should I increase the price for a recurring client?

If I've had a client since my first years of career, and he remained a recurring client for 3 years, is it fine if I increase this year's quotation (accounting for inflation and a "seniority rate" of ...
-3
votes
2answers
158 views

The client asked me to find the figure in the image uploaded to make it as the logo image , what does that mean? [closed]

The client asked me to find the figure in the image uploaded to make it as the logo image , what does that mean ???
14
votes
3answers
11k views

Will I get sued for my logo, even though the customer doesn’t know me?

A few months ago I made a logo for a customer on Brandsupply. Brandsupply is a site that lets a customer upload their ideas for a logo, and then choose the logo they want from the design that a bunch ...
8
votes
1answer
834 views

How to word email explaining working files buyout

After years of providing press ready PDF files to my customer for extensive revisions to a yearly catalog, they are asking for the InDesign "working files," which they think they are entitled to, as ...
0
votes
1answer
46 views

How to improve communications skills and find mentors for designers?

My wife works as a graphic designer. English is a second language for her. She speaks and reads English pretty well but sometimes gets lost in the nuances and cultural references that are second ...
3
votes
3answers
2k views

Branding work: advice on transferring copyright to client

I recently got a project to design logo design, stationery, website, brand identity for a startup company. I want to seek answers from a professional brand designer: is it compulsory to include a ...
2
votes
3answers
125 views

How to really quit running my business for real

I “quit” running my own graphic design business a couple years ago. A couple weeks ago an old client, who knew I had hung up my hat on it, asked me to fix and re-order him some business cards. I asked,...
-1
votes
2answers
1k views

How can I consistently select the same area of a Photoshop CS4 image to extract for client review?

In one of my Photoshop projects, the client wanted to see some different variations of a specific area, so I needed to be able to select the exact same area every time. To do this, I created a layer ...
3
votes
3answers
2k views

What should stationery include?

I am trying to organize my client folders and one of them is stationery. I am hoping to hear some advice on what you think stationery includes. Would it be only business cards, letterheads, and ...
0
votes
3answers
148 views

What does my client mean by a '100.000 DPI, lossless vector 3D' logo?

My client sent me this: I'd like a logo for myself, must be 100.000 DPI, lossless vector 3D printed in gold. I totally don't understand his request? Please explain things to me. First client ever.
1
vote
3answers
90 views

Client and Portfolio Advice

I'm in the rare situation where I'm a graphic designer and I don't have much of a portfolio. I've a small business making customised badges and stickers for the last 6/7 years. Lately, I've worked ...
2
votes
0answers
39 views

Is co-design applicable to branding projects?

I've been reading up on co-design / human-centred design (whatever you want to call) it recently. It seems like a great approach to take when working on, for example, large web or app projects as it ...
8
votes
1answer
120 views

What to do with clients files as I stop consulting?

I've been an independent designer for years, keeping my own clients on top of freelancing/teaching. I'm busier with other things now and planning on stopping work for my clients. At some point, I've ...
10
votes
3answers
5k views

Do you expect a client to pay for a design they don't like?

Situation: a long time client (at this point I've done consistent work for them for about two years) just messaged me saying they do not want me to bill them for the last design I did because it was ...
16
votes
3answers
2k views

If I'm given resources by a client, should I look up the licenses of each one of those resources?

If I'm given resources by a client, should I look up the licenses of each one of those resources? Can this affect me in any way legally?
0
votes
2answers
152 views

Software to invoice clients [closed]

I'm looking for some apps to create your invoices which I want is simple and free (such as up to 10 invoices a month) can be managed and organized the invoices online. I have a good one in my ...
0
votes
2answers
1k views

Client stole my incomplete design and is trying to not pay me for the whole campaign?

So I've had about the worst client I've ever had. Politician doesn't understand how art or design works. Doesn't think she should have to pay artists but agreed to pay me for my work. Thinks all of ...
44
votes
8answers
14k views

How to explain to a client the font in their logo is not to be used for anything else

I have delivered an identity for a client. We are using one font in the logo and another complete family (Axiforma) for the actual body text, headlines, etc. The one in the logo is specifically ...
1
vote
2answers
102 views

What kind of goals would come out of a branding project (from scratch)?

I posted this thread several days ago regarding typical goals for a rebrand — What kind of goals would come out of a rebrand? There were some interesting answers and it got me thinking how different ...
9
votes
3answers
1k views

What kind of goals would come out of a rebrand?

When I'm designing a website or a print publication, I find it is quite straightforward in asking a client what their objective is. It could be anything along the lines of: Increase awareness of ...
0
votes
3answers
894 views

What type of vector format is appropriate for a graphic designer to give me when the work is completed?

I contracted a graphic designer to create a business logo vector for me. They were supposed to give me one with a white background and one with a transparent background. What I ended up getting is a ....
7
votes
3answers
2k views

Using a clients font to print their files

Scenario: I work for a printing company. Clients design something they need printed. We receive their files along with the fonts needed for printing. As a printer, what is our responsibility for ...
13
votes
5answers
4k views

How to bill a client when budget was never discussed

I have a new client who was 4 days late getting me the information they wanted designed and dropped it in my lap the day before they needed it complete. It was chaotic and a mess to coordinate but I ...
6
votes
2answers
392 views

Should design briefs and mood boards be used with every client or just larger ones?

I am a self taught designer and so to be honest the technique of design briefs and mood boards are new to me. I have found myself dealing with clients more and found that design briefs might actually ...
3
votes
2answers
309 views

Can the term “source file” be used interchangeably with “native file”?

I am a graphic designer working at a university. My clients and colleagues are not informed on design terminology and using the term native file is often met first with a negative emotional response ...
4
votes
2answers
264 views

Logo client changed brand in the middle of a project

A client approached me with his brand and asked me to make a logo for him, and I charged a certain amount as upfront payment. Next, the client put the logo on hold, and contacted me once again after ...
0
votes
4answers
130 views

Print question - legal and copyright

A client has approached me with a PDF and would like me to find him a price on the print, to beat his previous printers cost. Can I legally do this? Just forward another PDF on? I'm a bit anxious ...
0
votes
1answer
101 views

How to present multiple social media graphics?

Hi great people of Stack Exchange. I have a question about presenting multiple design concepts for a social media campaign. So I've been designing social media graphics for a client that wants me to ...
-2
votes
1answer
144 views

Should a designer have to tell you what their mark up % is? [closed]

I asked my interior designer what her percentage mark up is on product and was told she can not tell me that. Am I wrong to feel this is not right? I feel as the customer I should be given this ...
1
vote
2answers
95 views

InDesign: any way to set up document so client can edit content?

I'm creating a brochure for a client which has a table in it. The client will need to change the content in the table in the future. Is there a way to set up the project so that only the information ...
3
votes
2answers
235 views

Should clients pay twice for the same fonts used in different projects?

Suppose a client ordered a project and paid for the typography I used. Some time after, 2 months, 5 months, or a year later, for example, the same client wants a new project using the same typography. ...
2
votes
3answers
6k views

Long term client wants working files

As a independent graphic designer, I've developed and produced a yearly catalog of machine parts for a long term client beginning about 20 years ago! The catalog began at about 100 pages, and now is ...
7
votes
5answers
1k views

Regular client increasing workload

I have been working as a contractor for this company. It is a non-profit company. They pay me a monthly salary. I do their graphic and web work. I first started as a one job, create their website ...
3
votes
4answers
450 views

Is making the client “happy” the only goal?

I've been searching this board and read this post among others: How Many Directions / Concepts which focuses on making the client happy with a lot of work on the designer's end. It also references ...
2
votes
1answer
108 views

Recreate existing logo in different format

I have been asked by a client to recreate their logo in a new file type. The client owns the logo, but the brand book they bought is from another designer. Can I legally recreate the client's logo ...
6
votes
3answers
3k views

What to ask client before designing a logo?

What questions do you ask a client before designing their logo? (preferred colour, font, references, etc) And how do you do it exactly? Do you use a template PDF questionnaire/Word doc/Google doc ...
18
votes
9answers
6k views

Previous client wants some “small changes”

A previous client has the source files, and wants some "small changes" made for free. These changes would probably take me 15 min. max, but the entire reason they wanted the source files was so they ...
0
votes
2answers
424 views

Getting clients on Dribbble? [closed]

I've done some googling and I'm trying to get a feel for how Dribbble pans out with getting new clients. Has it worked for any of you? Did it result in a certain amount of your total yearly income, or ...
5
votes
2answers
178 views

Reaching out to previous agency's former client

A more professional based question, but I think it's a good one. I left my old agency to start pursuing freelance design and development very recently. I recalled a client from 6 months ago that I ...
4
votes
1answer
2k views

What is the difference between a project proposal and a design brief?

I am really confused about the difference between a design brief and project proposal and when I should use them during the collaborative design process for print and website projects. And I have ...
1
vote
2answers
125 views

Dealing with international agency client that's not paying

So I'm having trouble getting an international agency to send me my money. They had dragged out the project that was supposed to last a week into 2+ months. About two months ago I asked for payment ...
0
votes
1answer
64 views

The Client's Customer Isn't the End-User. How Do I Pitch My Design Idea to the Client?

I was taught to always focus the design on the end-user, which is the client's customer, because it's easier to pitch an idea when it's about the customer. However, this one client wants me to design ...
4
votes
3answers
188 views

Pricing considerations when doing logo work for an agency as a freelancer

I've read this post and a few others: What price should I charge for design services? And Jessica's Hirsch's Dark Art of Pricing. However, what are the considerations when an agency wants you do to ...