Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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3
votes
1answer
2k views

How does one price something like a corporate annual report?

I was asked to provide a quote for an annual report (40 pages) and quoted a general hourly rate. However, as I hear, many graphic designers charge by page number, and include other costs like graphic ...
18
votes
4answers
5k views

Client wants me to teach them InDesign

My client wants me to teach them how to do basic editing in InDesign. This is after, against my better judgement, I had agreed to give them the ID files of the documents I created in favor of ...
8
votes
3answers
614 views

Client wants to bill me

I work for a small graphic design company. Very small. It's just the owner and myself. I'm technically an independent contractor, although I act more as an employee (I know this is already not a good ...
13
votes
2answers
2k views

What should I do after sending a file to print with a typo?

After sending a booklet to print, after client approval, I noticed a typo that was my fault. The client supplied the text but in the design process it was edited and I have misspelt an email address. ...
7
votes
3answers
2k views

Client requesting admin work

I'm working on a number of documents for my client and they are asking for admin type tasks now. I create the document layouts and then fill them in with content provided by the client and format ...
0
votes
2answers
183 views

Angry or frustrated client - how to proceed?

So my clients aren't very tech savvy, and they were having trouble with a file I gave them. Firstly, they did not follow my directions to use this file. They were trying to open it in a web-based ...
0
votes
0answers
45 views

Asking for payment for a project that's gone over deadline (and still going)

I agreed to a flat-fee project that was supposed to be completed in a week. The client has since dragged out this project for almost a month. Should I ask for payment for the original flat fee, ...
8
votes
3answers
474 views

Should I oblige when a client asks to use a design as a logo when it wasn't made to be the logo in the first place?

A client asked me to design a signage for his shop. He didn't have a logo. He said all he wanted was the name of his shop designed nice enough to hang outside. Now he is asking for a smaller file to ...
3
votes
2answers
1k views

Project going on longer than expected - how to bring it up to client?

So I read this but I have different circumstances: I was contacted to do some freelance design for an ad agency. The project was supposed to be a rush job and finish within the week. It's three weeks ...
5
votes
1answer
966 views

Showing a competitor's product in ad: legal?

So my client wants to show a photo image of their competitor's product in an ad of theirs. The ad is implying that the competitor's product is bad/obsolete. Is this legal? I know that you can't use a ...
7
votes
6answers
2k views

Client requested artwork to print themselves

A client has requested that I supply a PDF of artwork I have previously designed and printed, about a year ago, for them so they can send to another printer to have more printed. I have always had a ...
2
votes
2answers
844 views

Client wants source files BEFORE project is finished

So I've read a lot about giving source files AFTER the job is finished, but I've started a project with a new client and gave them a PDF of the first draft (presentation deck). However they are asking ...
36
votes
6answers
7k views

How do I talk to clients who are used to seeing ads for $5 logo designs?

I am starting to see websites and ads like these more and more. They are growing in numbers and...aren't services and ads like these ruining the industry? What do you say to a potential client after ...
1
vote
4answers
72 views

Can we really prevent others from reproducing our layout proposals to our clients?

How can we prevent others (printing press) from reproducing our designs/layouts after we submitted our soft copy to our clients? Until now, I only submitted hard copies, provided that we can easily ...
5
votes
4answers
1k views

How to stop client from art directing?

I've had the problem with several clients that they want to tell me exactly what to do when designing. I'll come up with some concepts, they like one, but then they proceed to directly tell me: change ...
4
votes
2answers
120 views

How to find long-term clients?

I currently freelance and have one main client. However, work has been slowing down and I'd like to add more long-term clients instead of chasing one-offs. What is the best way to go about this? I ...
2
votes
3answers
15k views

How do you package a final logo design for a client? [duplicate]

I mean once the logo is already approved, what is the most professional way to send them the logo — and what formats do you include?
4
votes
1answer
144 views

Am I working at a realistic pace?

I've been working as a graphic designer for a small company for a little over a year (I originally started as a college intern and became my boss's first employee). My boss specializes in video ...
1
vote
1answer
61 views

Working with more than one designer

One of my clients is looking to re-design his website. As a project manager, I was assigned to this task. I found two designers that made a really good impression, and I consider hiring them both for ...
4
votes
3answers
589 views

Is there a standard naming convention for design phases?

Is there a standard naming convention for design phases, as in rounds of revisions, that’s not just Concept 1, Concept 2, etc.? I know that my agency uses Concept Phase, then Copy Layout, then ...
1
vote
0answers
27 views

Copy changes and file names

I searched for copy editing related posts here, and my question is slightly different from what I've read so far. Here's what's happeing: My client is consistently giving me copy with a critical ...
1
vote
2answers
578 views

Client refuses to pay and yet is using my work

I've been designing (my personal projects) for the past 6 years and recently I started designing logos for clients. Now, there is this client who wanted a logo. I took 6 days to submit 1 logo and 1 ...
10
votes
6answers
3k views

How far (and how often) in the process do you let a client see a work in progress?

Before you start typing on your keyboard, I know it's good practice to let a client know what you're doing by showing them WIP (Work In Progress) pictures of the artwork you're doing. But sometimes ...
4
votes
5answers
280 views

How to get my designer to feedback my idea?

I am a client of a designer. This is our first project/job for each party, and he is willing to do the design for me for free as long as I'm listed as his client on his site. So far so good, I'm happy ...
4
votes
2answers
644 views

Do I own the rights to show my designs in my portfolio?

I was hired as a freelancer to do some work for a company. I made a design that I love which included some of the company's data within it. I asked to put it on my portfolio and they got very ...
5
votes
2answers
248 views

Customer relations - How to manage customers when the 'urgent job' keeps changing?

I have been getting quite a few customers now who come in for urgent design work. To accommodate this their job sheet is pushed ahead and we go out of our way to rush it to meet their deadlines. The ...
9
votes
6answers
4k views

I have a client who keeps asking for quotations but never follows through

I'm fairly new to freelancing and have an issue that I'm not sure how to tackle. I'm still struggling to get paid work so every potential job is very important, however I've had so many time wasters. ...
6
votes
3answers
312 views

Constant text revisions - how to stop the madness?

I've looked thru the archives and haven't seen this specific issue, so here goes: I've worked as in-house and freelance graphic designer, and my #1 head-to-the-desk cause is when the client gives me ...
2
votes
1answer
165 views

Should I lower my price for having no reputation? [duplicate]

First of all, I'm 16, and I've been using Adobe applications for 6 years. Since 2014, I've been "working" as a freelancer. When it comes to pricing, I have a lot of problems: I haven't developed a ...
12
votes
2answers
2k views

How to handle requests for revisions after final files have been submitted?

Recently I have a customer who keeps asking for revisions. The design has been finalized and the final files have all been submitted to them. Yet, after some time, they contacted me for revisions on ...
3
votes
4answers
1k views

How to deal with another person changing my designs?

To keep things simple, I will write all the facts in bullet points: I have a 9-5 job while volunteering my services for a non-profit organization as part of the sub-committee board. I am the only ...
4
votes
1answer
144 views

Pros and cons of running a freelance design business from home

When running a small (as in, one person) freelance graphic design business full-time, what are the pros and cons of working from home? I'm just wondering if anyone has experience running a studio ...
11
votes
3answers
2k views

What changes might be considered offensive when altering a person's profile image?

I've been editing profile images for a webpage displaying the employees of a company. The images were not professionally taken, and because of that features like wrinkles and body posture are ...
23
votes
6answers
6k views

Is it the Graphic Designer's job to correct/suggest grammar and punctuation?

I was going over some written text provided by the client this morning and I found some pretty blatant grammar mistakes. Usually I will write down these mistakes in a designer note section when I ...
47
votes
12answers
13k views

Why is it that people are so surprised that graphics design can be hard?

Why is it that people are so surprised that graphics design requires skill and knowledge*? Sure superficially there is nothing special in graphics design at first glance. Still, there is quite much to ...
1
vote
1answer
286 views

Former client is demanding files they lost

I provided all intellectual property files to a former client as each project I worked on for them was completed. All files were delivered and payments were made for my work over 16 months ago. This ...
20
votes
6answers
7k views

How do you convince a client that work is 100 percent original?

I have designed emoticons for a company, but they feel that the work is not original! They sent me an email saying "There are many emoticons on the market which all look nearly the same." How can I ...
2
votes
3answers
486 views

Requirements for clients at the beginning of the design process?

After freelance designing for a little while now, I've realized that sometimes the process between the designer and client goes smoothly mostly when the client has a pretty good idea of what they want ...
9
votes
4answers
728 views

How to work out a publication working file release fee?

I have been designing a 60 page publication for over a year for a client and they have all of a sudden asked for all of the editions working files for 'safe keeping'. I have advised them this will ...
6
votes
2answers
1k views

Is it ethical to make derivations (adaptations) of an external agency's work as an in-house designer?

I work as a graphic designer in a big European (but not E.U.) public establishment with two fellow designers. We have a corporate communications coordinator, which usually deals with all kinds of ...
9
votes
3answers
2k views

Billing clients for resource expenses

I could use some other designers insights. I'm a freelancer and often I make purchases for my clients - stock photos, website plug ins, domain names, etc. 50% of the time I simply make these ...
1
vote
2answers
178 views

How to handle web design hosting?

I'm very new to web development, it's something I'm trying to learn myself with addition of online courses so I hope I'm not insulting anyone with my questions. my questions were considered to broad ...
29
votes
8answers
7k views

First client's partner demands free website redesign, wants deposit returned - moral dilemma

Sorry in advance for the long read. I'm 22 years old and just finished university for graphic design. I was approached by a small business which wanted me to design them a logo, stationery, and a ...
8
votes
2answers
449 views

Graphic/Web Designers - Offering a monthly retainer?

After a web design project has been built. Is it standard practice to offer a monthly retainer to support the software you have built? Such as £100 per month that gives the client a maximum of 3 ...
-1
votes
1answer
637 views

Who owns the InDesign files?

As a company, if I hire a graphic designer to create ads, brochures, etc who owns the InDesign files? Does the designer or the company that hired the designer own the files? My company hired a ...
1
vote
1answer
161 views

Reason to use vector art instead of photos (How to convince a client one style is better than the other)

Context: I did some vector art to use in a login page and adverts. I got cool reviews about it, but my boss prefers real photos instead of vector art. The photos and vector art are for a Business ...
6
votes
3answers
1k views

Working with minimal direction and no feedback from client

I have a client who is "too busy" to provide direction (or even feedback) regarding his new marketing materials. I have brochure cover ideas that are going in vastly different directions. Do I show ...
7
votes
1answer
285 views

How do I approach reusing and charging for previous work?

I have a web design project that for various reasons was never completed (i.e the client never received any final files, the contract was cancelled and is very unlikely to be restarted). The project ...
9
votes
3answers
1k views

How should a designer address a client that has a slow delivery and approval time?

Playing off this question "How should a designer communicate price is negotiable to a client?" and creating a question that isn't about software I was curious to know how do designer's include ...
-2
votes
1answer
66 views

Would this be copyright or patent issue [closed]

I'll keep it simple. As a hobby I do photo edits for people on Instagram to help them promote things, in this case an up-and-coming body builder/power lifter. For the most part he has always just ...