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Questions tagged [client-relations]

Questions about dealing with clients, what to expect, demand, wish for, and better communication.

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8
votes
4answers
1k views

How should a designer handle the request to repurpose a design?

Scenario: You design a piece for Company A. The piece performs very well for Company A. So much so that they use the piece for several years. Eventually Company A shuts down. A few years later, you ...
7
votes
2answers
646 views

Do any resources exist for designers to help improve their communication skills to clients

I understand that communication between client and designer is very crucial and it will set the tone for possible work and whether you may ruin your rep. That said I would like to improve my ...
1
vote
1answer
698 views

Packaging design process? From pricing, to mockups, to finding vendors [closed]

I'm wondering what the general process is for packaging design? I've got a few years of graphic/web design under my belt, but in discussing a re-brand, a client has requested that I also pitch new ...
8
votes
2answers
458 views

Is there a graphic design specification system?

Is there a commonly used design specification system to present a graphic design to a customer before we start the implementation? My challenge is specifically on mailings (PDF A4, HTML sent per mail),...
14
votes
3answers
889 views

How should you web design with foreign typography

Some web design and development projects client's will request capabilities for a foreign translation in their site. How can you account for this and what are some good practices for content mockup?...
1
vote
1answer
89 views

Taking consideration for advertisements in web design

Can't argue that advertisements are an extra means of a web site generating income but should web designers take advertisements into consideration when laying out the pixels for a site? Should this ...
15
votes
2answers
3k views

How can I write requirements for a graphic designer?

A friend of mine is in need of some graphic design work. I'm trying to explain to him that his make-me-something-like-X-but-different-approach is not a very good way to communicate his needs. We tried ...
5
votes
2answers
146 views

What is an optimal time limit to meet with potential clients?

I was interested to know what some go by when meeting with a new client and discussing their options and trying to figure out what they want and how you can execute. I typically set aside 30-45 mins ...
3
votes
2answers
391 views

When sub-contracting is it important to be transparent with the client?

Bit of a spin off of this question... Do you tell the client if you are sub-contracting their work? Morally is it an obligation, or do you pass it off as your own? When choosing collaborators, do ...
8
votes
4answers
1k views

What are common non-traditional Graphic Design requests, and how to handle them?

Naturally you would expect that a graphic designer is proficient in logo, print and web graphics, but what else do clients commonly request? (Web, email, motion graphics, 3D animation etc...) I've ...
14
votes
5answers
4k views

Which is a better design pricing model?

I'm curious which pricing model other feel best fits freelance design, in what situations, and why. I am not seeking dollar values. There are a few basic pricing models a freelancer can use: Time-...
21
votes
3answers
2k views

Bill a client for a design error?

A regular client of 3 years typically orders prints from us quarterly came in over a week ago with an order. Sometimes this client comes in with the designs and sometimes we do the designs in house. ...
7
votes
2answers
339 views

Is there a term for 'reference-marker symbols'?

While this is loosely graphic-design related, when doing design for some kind of annotations, one have to work with symbols used as 'reference markers', such as 1 in foo 1. When you need to discuss ...
4
votes
5answers
240 views

What is the best way to design for a group where multiple people have equal input?

I am building a website for a student organization. Although I'm a novice at graphic design, I can do basic sites (bootstrap is a lifesaver) and am moreso of a pro when it comes to development. The ...
23
votes
7answers
13k views

Repeat client is suddenly demanding intellectual property rights!

A fairly sizable client whom I've done a few jobs for over the past several years has recently contacted me for a new job. We have never had a contract for any of the work I've done for them (I'm a ...
9
votes
3answers
12k views

Should I charge extra for project files?

I've recently been offered a job designing a flyer for an event that a local organization is hosting. I was asked if I could also include the project files so they could easily alter the design for ...
6
votes
5answers
3k views

Tasteful Alternative to Marquee

So a client of mine is making repeated requests for things that were "cool" when her website originally launched in the late nineties. One feature is a scrolling marquee that just says "welcome to {...
8
votes
7answers
955 views

What are some good ways to gain practical experience to add to my portfolio?

I passed the ACE exams for InDesign and Photoshop a few months ago, but I am stumbling on how to get practical experience. I have a couple of years of news page design, and a very small number of ...
29
votes
6answers
23k views

What do I do when I quote a price for a design but the client keeps asking for revisions and redesigns?

I'm a freelance graphic designer, so mostly, my pricing and what not is pretty casual and I don't work 24/7 as I have other things to take care of, so when I quote someone, I figure out how long it ...
7
votes
6answers
9k views

How to describe/talk like a designer?

I am a front end web developer. I tend to mostly deal with code but do, from time to time, have the opportunity to create graphics. I notice the designers I work with are able to talk in great detail ...
38
votes
8answers
4k views

How can I convince a stubborn client that white space is absolutely necessary?

We have all been there: you show a client your design and they say "look at all that unused space, we can go ahead and make the text bigger, in fact let me give you more copy. We need to make use of ...
12
votes
2answers
2k views

How to avoid the tragic fate in the Oatmeal cartoon “How a web design goes straight to hell”?

This is a famous web comic about a common experience in web design: http://theoatmeal.com/comics/design_hell It's based on the author's personal experiences and describes a typical / caricature ...