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69 votes

How to ensure international logo can be ethnically neutral enough so it won’t be offensive?

I personally don't find this picture suitable for a logo. It has shading, complicated color changes, and tiny detail - it looks around 6x6 cm on my monitor, and has tiny stars which might be a single ...
rumtscho's user avatar
  • 1,347
64 votes
Accepted

I underpriced a prior job, how should I tell my client that I'm charging significantly more for new work?

I think your reply is fine. I would perhaps alter it slightly, you don't need to rationalize prices and doing so can often convey a weakness in negotiation: I would really enjoy completing some ...
Scott's user avatar
  • 210k
41 votes
Accepted

How long are designers expected to keep client files?

My business is not a backup service for any client. All clients should be backing up the files they've received on their own. It's not my responsibility to be an indefinite backup service for any ...
Scott's user avatar
  • 210k
38 votes
Accepted

Client wants me to teach them InDesign

I include a disclaimer when delivering native files: .... makes no promise, provides no guarantee, and offers no support, for the continued use, alteration, or editing of native files after files ...
Scott's user avatar
  • 210k
37 votes

Is it normal practice to screen share with a client?

This kind of depends upon who you ask. Here.... it would never be an option. Much the same way I do not work with a client standing behind me "dictating changes". There is no feasible reason why a ...
Scott's user avatar
  • 210k
35 votes
Accepted

Is the graphic designer asking too much of me as a customer?

This completely depends on you and your designer. Most likely your designer is asking for the following things: What you want on your website. This includes what the purpose of the website should be ...
Zach Saucier's user avatar
  • 13.4k
35 votes
Accepted

I am a client and my work is being delegated without informing me

This sounds exactly like the person you don't want to work with. A concept within 24 hours, unlimited revisions and payment at the end before receiving the final files. Red flag already. That's ...
Zach Saucier's user avatar
  • 13.4k
35 votes

Annoying client asks for “all original files” months after project completion

What does the contract state? No contract... Working freelance — Then legally (in the US) all original files are yours. Do with them what you want. You can simply say "no". You can charge ...
Scott's user avatar
  • 210k
30 votes

Is it right to use the ideas of non-winning designers in a design contest?

Ethically and morally..... using any "contest" is merely taking advantage of designers. Contest do nothing but take advantage of designers and give all the benefit to the person running the contest. ...
Scott's user avatar
  • 210k
29 votes

Is it normal practice to screen share with a client?

I've been in and out of the graphic design world over several decades, and have also spent a lot of time in both technical writing / illustration and architectural design & 3D modeling - in all ...
GerardFalla's user avatar
  • 9,636
28 votes
Accepted

Client not satisfied with the design. Doesn't want to pay

Looking at your question I can see some points that cause me immediate concern: "...first payment after the first milestone (30%)." For me at least that's an immediate problem. I too have staged ...
mayersdesign's user avatar
  • 8,552
28 votes

What should I do when you find out a client went to another designer to change the finished design?

You do nothing. You were paid for your work. It's perfectly within the rights of the client to hire someone else. The only stipulation would be if artwork which you contractually retain the rights to ...
Scott's user avatar
  • 210k
26 votes

Working file request due to General Data Protection Regulation (GDPR)

TL:DR The client is fundamentally mistaken about the type of data covered under GDPR, although there are possibly things in the files that are covered under it. You should not send them the files, ...
lupe's user avatar
  • 413
25 votes

How to handle a request for handing over 6 years of working files?

Don't. Unless specified in the original contracts of that 6-year body of work, you are not obliged to keep the original working files of past projects. That you do so is only for personal archiving. ...
Vincent's user avatar
  • 25.3k
24 votes

How to ensure international logo can be ethnically neutral enough so it won’t be offensive?

The easiest, clearest solution to this problem is to not use figures of any kind in the logo. Stick to symbology and type modification. If the symbology uses some sort of nondescript "stickman-...
Scott's user avatar
  • 210k
24 votes

I am a client and my work is being delegated without informing me

I am going to hate every word of this as I type it, but type it I must. Statement - I do not sub-contract my own work! Subcontracting exists in all areas of business I think it's more complicated ...
mayersdesign's user avatar
  • 8,552
23 votes

How to bill a client when budget was never discussed

Bill them your regular rate. They will either pay or they'll come back with questions. Worry about the latter only if it happens.
DA01's user avatar
  • 50.2k
23 votes

Client not satisfied with the design. Doesn't want to pay

The client is taking advantage of you. Plain and simple. If "payment is not an issue" as the client states, then the client would have no problem paying you what you are owed to the current point. ...
Scott's user avatar
  • 210k
21 votes

Is it okay to set a project price significantly higher than the printing costs?

Print costs have nothing to do with the design costs. These are two separate things. A design could be simple taking an hour or less, or it could be complex and take many hours of work, but the cost ...
Billy Kerr's user avatar
  • 87.4k
21 votes

Just how much information should you share with a former client?

I would let it go 100%. Answer all their questions and put a deadline date after which you are no longer taking requests. I will gladly help with this information, but you need to take over ...
Lucian's user avatar
  • 29.4k
19 votes

I underpriced a prior job, how should I tell my client that I'm charging significantly more for new work?

Tell the truth, it does no harm. Perhaps try: I'm afraid that for the project we did last year I underestimated the amount of effort, and I ended up out of pocket, so I'm going to have to quote a ...
Michael Kay's user avatar
19 votes
Accepted

How to ensure international logo can be ethnically neutral enough so it won’t be offensive?

Make the character more obscure, since you're trying to represent humans in general. Unless it's a mascot – then using race is OK. It needs to be much simpler. It's not memorable to me, other ...
OmnisDesign's user avatar
19 votes

Should I be charging for the social media versions of designs?

Yes. If you work on anything for a client it's billable. It doesn't matter if it's an entirely new item or a reformatting of an old/existing item. They all take your time and it's your time you charge ...
Scott's user avatar
  • 210k
18 votes

How to ensure international logo can be ethnically neutral enough so it won’t be offensive?

Ok. Finally, the postmodern era has reached this forum. I can not fully express my politically incorrect view on the "I am offended" part. But I will address some inconsistencies on the logo itself. ...
Rafael's user avatar
  • 37.8k
18 votes

Should a small business change their logo after 15 years in business?

This question is entirely opinion-based and much of what follows is indeed merely my opinion based upon experience. However, it if were my business and my logo in 2023, I'd be diligently working on an ...
Scott's user avatar
  • 210k
17 votes

How long are designers expected to keep client files?

I've been both the one with the backups and the one that needed a backup. In general, unless it is hard for you to keep their files (for example terabytes of video or contracts prohibit it), you ...
Aaron Butacov's user avatar
16 votes
Accepted

Just how much information should you share with a former client?

I wouldn't give them or any client really anything if its one of your sources. "Thank you for your inquiry. My sources and vendors are part of the value I bring through my X years of experience. ...
Ryan's user avatar
  • 23k
15 votes

Working file request due to General Data Protection Regulation (GDPR)

Doesn't really matter WHY the client wants you to delete your files and send them everything. It seems to me the client is using GDPR as an excuse and nothing more. I mean, practically any design is ...
Scott's user avatar
  • 210k
14 votes
Accepted

How to guide an employee to improve his graphic design ablilties?

So it seems to me like you've spotted someone who has great potential, but that potential is not currently fitting your needs completely and you need to partly delegate his training. I can understand ...
curious's user avatar
  • 8,481
13 votes

Is it okay to set a project price significantly higher than the printing costs?

In a capitalistic world... you are free to charge whatever you want to charge. It makes no difference if you charge 100%, 200%, 500%, or 1000% more than any printing costs. The only thing which ...
Scott's user avatar
  • 210k

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