69
votes
How to ensure international logo can be ethnically neutral enough so it won’t be offensive?
I personally don't find this picture suitable for a logo. It has shading, complicated color changes, and tiny detail - it looks around 6x6 cm on my monitor, and has tiny stars which might be a single ...
- 1,337
65
votes
Accepted
I underpriced a prior job, how should I tell my client that I'm charging significantly more for new work?
I think your reply is fine. I would perhaps alter it slightly, you don't need to rationalize prices and doing so can often convey a weakness in negotiation:
I would really enjoy completing some ...
- 204k
48
votes
Selling a logo to a business who did not ask for one
There's many good answers for this.
One thing I can suggest is to simply present the logo to the real business by explaining it the same way you did here! The fact that your logo got a lot of ...
- 13.6k
42
votes
Accepted
How long are designers expected to keep client files?
My business is not a backup service for any client.
All clients should be backing up the files they've received on their own. It's not my responsibility to be an indefinite backup service for any ...
- 204k
41
votes
How can I protect my job from a client publishing it elsewhere?
There's ways to add security features on your PDF that will prevent people from printing, editing or extracting elements from the file. There's also watermarks that can be added. BUT there's also ways ...
- 13.6k
37
votes
Accepted
Client wants me to teach them InDesign
I include a disclaimer when delivering native files:
.... makes no promise, provides no guarantee, and offers no support, for the continued use, alteration, or editing of native files after files ...
- 204k
37
votes
Is it normal practice to screen share with a client?
This kind of depends upon who you ask.
Here.... it would never be an option.
Much the same way I do not work with a client standing behind me "dictating changes". There is no feasible reason why a ...
- 204k
36
votes
Who is responsible for text mistakes in a print project?
If the client was given opportunity to proof read final files before they went to press, it's the client's responsibility.
If you failed to allow the client to proof read before anything went to ...
- 204k
36
votes
Accepted
I am a client and my work is being delegated without informing me
This sounds exactly like the person you don't want to work with.
A concept within 24 hours, unlimited revisions and payment at the end before receiving the final files.
Red flag already. That's ...
- 13.2k
35
votes
Accepted
Is the graphic designer asking too much of me as a customer?
This completely depends on you and your designer. Most likely your designer is asking for the following things:
What you want on your website. This includes what the purpose of the website should be ...
- 13.2k
35
votes
Annoying client asks for “all original files” months after project completion
What does the contract state?
No contract...
Working freelance — Then legally (in the US) all original files are yours. Do with them what you want. You can simply say "no". You can charge ...
- 204k
34
votes
How do you convince a client that work is 100 percent original?
It seems you and your client use different definitions of the word "original".
You seem to mean it in the sense that you created the emoticons from scratch without copying anyone else. Your client ...
- 578
30
votes
Accepted
First client's partner demands free website redesign, wants deposit returned - moral dilemma
Okay, it depends on this:
If they saw proofs or any other mock up and signed off on the design
before it went to code, then I think you are in a good position. They
should pay for it, propose that ...
- 1,833
30
votes
Is it right to use the ideas of non-winning designers in a design contest?
Ethically and morally..... using any "contest" is merely taking advantage of designers.
Contest do nothing but take advantage of designers and give all the benefit to the person running the contest. ...
- 204k
29
votes
Accepted
Client not satisfied with the design. Doesn't want to pay
Looking at your question I can see some points that cause me immediate concern:
"...first payment after the first milestone (30%)."
For me at least that's an immediate problem. I too have staged ...
- 8,497
29
votes
Is it normal practice to screen share with a client?
I've been in and out of the graphic design world over several decades, and have also spent a lot of time in both technical writing / illustration and architectural design & 3D modeling - in all ...
- 9,546
28
votes
What should I do when you find out a client went to another designer to change the finished design?
You do nothing.
You were paid for your work. It's perfectly within the rights of the client to hire someone else. The only stipulation would be if artwork which you contractually retain the rights to ...
- 204k
26
votes
Working file request due to General Data Protection Regulation (GDPR)
TL:DR The client is fundamentally mistaken about the type of data covered under GDPR, although there are possibly things in the files that are covered under it. You should not send them the files, ...
- 413
26
votes
How to handle a request for handing over 6 years of working files?
Don't.
Unless specified in the original contracts of that 6-year body of work, you are not obliged to keep the original working files of past projects. That you do so is only for personal archiving. ...
- 25k
25
votes
I am a client and my work is being delegated without informing me
I am going to hate every word of this as I type it, but type it I must. Statement - I do not sub-contract my own work!
Subcontracting exists in all areas of business
I think it's more complicated ...
- 8,497
24
votes
Accepted
Is the use of a QR code worth the space it requires?
QR codes can be valuable tools if there's a real incentive to use it. Augmented Reality, Coupons, and Time-Sensitive Content are the primary things that come to mind. And really above all, and worth ...
- 23k
24
votes
Client not satisfied with the design. Doesn't want to pay
The client is taking advantage of you. Plain and simple.
If "payment is not an issue" as the client states, then the client would have no problem paying you what you are owed to the current point. ...
- 204k
24
votes
How to ensure international logo can be ethnically neutral enough so it won’t be offensive?
The easiest, clearest solution to this problem is to not use figures of any kind in the logo.
Stick to symbology and type modification.
If the symbology uses some sort of nondescript "stickman-...
- 204k
23
votes
Accepted
How to tell my boss his webdesign attempts are bad/hopeless?
You could start by describing what in particular you don't like about this design. Don't get me wrong, I don't really like it either, but I've noticed that you haven't written anything about why you ...
- 1,447
23
votes
How to bill a client when budget was never discussed
Bill them your regular rate. They will either pay or they'll come back with questions. Worry about the latter only if it happens.
- 50k
22
votes
Accepted
How do I treat requests for work for causes that go against my personal principles?
I made a promise to myself to never use my powers for evil.
I've created many pieces which sell, what I would see as, ethically borderline in terms of the product itself. Meaning... snake oil. A ...
- 204k
22
votes
Just how much information should you share with a former client?
I would let it go 100%.
Answer all their questions and put a deadline date after which you are no longer taking requests. I will gladly help with this information, but you need to take over ...
- 28.5k
21
votes
Is it okay to set a project price significantly higher than the printing costs?
Print costs have nothing to do with the design costs. These are two separate things.
A design could be simple taking an hour or less, or it could be complex and take many hours of work, but the cost ...
- 79.3k
20
votes
What do I do if I don't own the client's brand font?
It'll depend.
Some companies will own the font outright (being a font they paid to have created).
Some companies will have a license for the commercial font that they can allow their vendors to ...
- 50k
19
votes
Accepted
How do you charge for extra non-design related services?
Quote a price, then itemize on any estimate/invoice.
If a client sends a broad statement like you've posted....
First ask questions even if you know the answers to them:
Will you be providing the ...
- 204k
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