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83 votes
Accepted

How to explain to a client the font in their logo is not to be used for anything else

I would explain to them that although it is "technically" a font. In this case they should see the logo not as a "word written in a font" but as "typographic word-mark". Ask them to consider the Coca ...
mayersdesign's user avatar
  • 8,552
64 votes
Accepted

I underpriced a prior job, how should I tell my client that I'm charging significantly more for new work?

I think your reply is fine. I would perhaps alter it slightly, you don't need to rationalize prices and doing so can often convey a weakness in negotiation: I would really enjoy completing some ...
Scott's user avatar
  • 210k
60 votes
Accepted

How do I talk to clients who are used to seeing ads for $5 logo designs?

You say "You get what you pay for." Sure, you could get a logo for your business for $5. You could also build your website with the free "website builder tool" which your registrar offers, and you ...
Lauren-Clear-Monica-Ipsum's user avatar
58 votes

I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?

Make a phone call. Do not use an e-mail for this interview. You can't even know if he is answering this questions or he is just mentioning some previous ideas he has. If it is unpaid... do not do it. ...
Rafael's user avatar
  • 37.6k
57 votes

Why is it that people are so surprised that graphics design can be hard?

It's a simple answer really, low barrier to entry. No school requirement No certifications or accreditation required Most people already own a computer so capital investment is very low too. Even on ...
Ryan's user avatar
  • 23.1k
42 votes
Accepted

Why is it that people are so surprised that graphics design can be hard?

I'm not a graphics designer, but I don't think the issue you're describing is in any way specific to graphics design. I think that if you look hard enough, you can find this is issue in any field -- I ...
Kleronomas's user avatar
41 votes
Accepted

How long are designers expected to keep client files?

My business is not a backup service for any client. All clients should be backing up the files they've received on their own. It's not my responsibility to be an indefinite backup service for any ...
Scott's user avatar
  • 210k
37 votes
Accepted

Client wants me to teach them InDesign

I include a disclaimer when delivering native files: .... makes no promise, provides no guarantee, and offers no support, for the continued use, alteration, or editing of native files after files ...
Scott's user avatar
  • 210k
37 votes

Is it normal practice to screen share with a client?

This kind of depends upon who you ask. Here.... it would never be an option. Much the same way I do not work with a client standing behind me "dictating changes". There is no feasible reason why a ...
Scott's user avatar
  • 210k
35 votes
Accepted

Is the graphic designer asking too much of me as a customer?

This completely depends on you and your designer. Most likely your designer is asking for the following things: What you want on your website. This includes what the purpose of the website should be ...
Zach Saucier's user avatar
  • 13.4k
35 votes
Accepted

I am a client and my work is being delegated without informing me

This sounds exactly like the person you don't want to work with. A concept within 24 hours, unlimited revisions and payment at the end before receiving the final files. Red flag already. That's ...
Zach Saucier's user avatar
  • 13.4k
35 votes

Annoying client asks for “all original files” months after project completion

What does the contract state? No contract... Working freelance — Then legally (in the US) all original files are yours. Do with them what you want. You can simply say "no". You can charge ...
Scott's user avatar
  • 210k
34 votes

How do you convince a client that work is 100 percent original?

It seems you and your client use different definitions of the word "original". You seem to mean it in the sense that you created the emoticons from scratch without copying anyone else. Your client ...
Szandor's user avatar
  • 578
34 votes

I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?

Asking for a "mood board" is waaaaaaaaaaaaaay too much to ask any client. That's perhaps a designer's tool and a client should never be asked to do that work. That's what they are paying you for (or ...
Scott's user avatar
  • 210k
32 votes
Accepted

Previous client wants some "small changes"

Bill them by the hour, half hour, quarter hour. If you have an ongoing relationship with them and want to "give" them this one, keep track of the time, and tack it onto another job. If this is the ...
GoofyMonkey's user avatar
  • 2,510
31 votes

How do I talk to clients who are used to seeing ads for $5 logo designs?

I can make you a logo for 10$. For 10$ you buy me for about 10-15 minutes and it is perfectly possible to make a logo in that time. However, there are several reasons why you wouldn't want to buy that ...
joojaa's user avatar
  • 58k
31 votes
Accepted

Is it OK to leave real names & info visible in business card portfolio?

Dummy it up! I would not "blur" anything. Blurring doesn't allow anyone to view the typeface you chose or it's actual size very well. Just replace any actual personal information with made ...
Scott's user avatar
  • 210k
31 votes
Accepted

What is the best way to convince clients to send original image files instead of screenshots of images?

I simply state: "Send me the absolute largest image(s) you have." This, most of the time, gets me much better files. By specifically using the term "largest" it allows the client ...
Scott's user avatar
  • 210k
29 votes

Is it normal practice to screen share with a client?

I've been in and out of the graphic design world over several decades, and have also spent a lot of time in both technical writing / illustration and architectural design & 3D modeling - in all ...
GerardFalla's user avatar
  • 9,626
28 votes
Accepted

Client not satisfied with the design. Doesn't want to pay

Looking at your question I can see some points that cause me immediate concern: "...first payment after the first milestone (30%)." For me at least that's an immediate problem. I too have staged ...
mayersdesign's user avatar
  • 8,552
28 votes

What should I do when you find out a client went to another designer to change the finished design?

You do nothing. You were paid for your work. It's perfectly within the rights of the client to hire someone else. The only stipulation would be if artwork which you contractually retain the rights to ...
Scott's user avatar
  • 210k
27 votes

How can I do graphic design work for free?

😀 You hopefully realize you are asking many professionals, who make their living via design work, how you can charge nothing and essentially compete for the same clients. You gotta "read the ...
Scott's user avatar
  • 210k
26 votes

Working file request due to General Data Protection Regulation (GDPR)

TL:DR The client is fundamentally mistaken about the type of data covered under GDPR, although there are possibly things in the files that are covered under it. You should not send them the files, ...
lupe's user avatar
  • 413
25 votes
Accepted

Is it the Graphic Designer's job to correct/suggest grammar and punctuation?

Short answer—No, it isn't your job. Is a Graphic Designer expected to always do a "check spelling"? If the client needs copywriting or editing, by all means specifically charge for the service. ...
Cai's user avatar
  • 40.6k
25 votes

Will I get sued for my logo, even though the customer doesn’t know me?

If you have copied something from a design on Shutterstock and it is in distinctive enough to be recognised then you are in danger of being pursued for copyright infringement. However, Shutterstock ...
Westside's user avatar
  • 9,523
25 votes

How to handle a request for handing over 6 years of working files?

Don't. Unless specified in the original contracts of that 6-year body of work, you are not obliged to keep the original working files of past projects. That you do so is only for personal archiving. ...
Vincent's user avatar
  • 25.2k
25 votes

I have a job for a graphics designer, but I want to see their ideas first

Generally one looks at a designer's portfolio to get a sense of their style and abilities. Offering to pay for a single page is a reasonable thing. Although for a 20p piece that may not really be a ...
Scott's user avatar
  • 210k
24 votes

Customer asking for InDesign files as a Word doc!

Sounds like you already know... "Word is not a typesetting/layout program and they cannot have the InDesign files supplied as a Word document so they can make changes themselves. If I try ...
Scott's user avatar
  • 210k
24 votes

Customer Requests (Sometimes) Drive Me Bonkers!

I sympathise. I can only tell you what I do, and it's a useful phased approach that has worked for me over the many years I have employed the concept! Step 1 - Explain that you are designing for the ...
mayersdesign's user avatar
  • 8,552
24 votes

I am a client and my work is being delegated without informing me

I am going to hate every word of this as I type it, but type it I must. Statement - I do not sub-contract my own work! Subcontracting exists in all areas of business I think it's more complicated ...
mayersdesign's user avatar
  • 8,552

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