58 votes

I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?

Make a phone call. Do not use an e-mail for this interview. You can't even know if he is answering this questions or he is just mentioning some previous ideas he has. If it is unpaid... do not do it. ...
Rafael's user avatar
  • 37.2k
48 votes

Selling a logo to a business who did not ask for one

There's many good answers for this. One thing I can suggest is to simply present the logo to the real business by explaining it the same way you did here! The fact that your logo got a lot of ...
go-junta's user avatar
  • 13.7k
41 votes
Accepted

How long are designers expected to keep client files?

My business is not a backup service for any client. All clients should be backing up the files they've received on their own. It's not my responsibility to be an indefinite backup service for any ...
Scott's user avatar
  • 209k
37 votes
Accepted

Client wants me to teach them InDesign

I include a disclaimer when delivering native files: .... makes no promise, provides no guarantee, and offers no support, for the continued use, alteration, or editing of native files after files ...
Scott's user avatar
  • 209k
35 votes
Accepted

I am a client and my work is being delegated without informing me

This sounds exactly like the person you don't want to work with. A concept within 24 hours, unlimited revisions and payment at the end before receiving the final files. Red flag already. That's ...
Zach Saucier's user avatar
  • 13.4k
34 votes

I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?

Asking for a "mood board" is waaaaaaaaaaaaaay too much to ask any client. That's perhaps a designer's tool and a client should never be asked to do that work. That's what they are paying you for (or ...
Scott's user avatar
  • 209k
30 votes

Is it right to use the ideas of non-winning designers in a design contest?

Ethically and morally..... using any "contest" is merely taking advantage of designers. Contest do nothing but take advantage of designers and give all the benefit to the person running the contest. ...
Scott's user avatar
  • 209k
29 votes
Accepted

First client's partner demands free website redesign, wants deposit returned - moral dilemma

Okay, it depends on this: If they saw proofs or any other mock up and signed off on the design before it went to code, then I think you are in a good position. They should pay for it, propose that ...
Consume Coffee's user avatar
28 votes
Accepted

Client not satisfied with the design. Doesn't want to pay

Looking at your question I can see some points that cause me immediate concern: "...first payment after the first milestone (30%)." For me at least that's an immediate problem. I too have staged ...
mayersdesign's user avatar
  • 8,552
25 votes

How to handle a request for handing over 6 years of working files?

Don't. Unless specified in the original contracts of that 6-year body of work, you are not obliged to keep the original working files of past projects. That you do so is only for personal archiving. ...
Vincent's user avatar
  • 25.2k
24 votes

Customer Requests (Sometimes) Drive Me Bonkers!

I sympathise. I can only tell you what I do, and it's a useful phased approach that has worked for me over the many years I have employed the concept! Step 1 - Explain that you are designing for the ...
mayersdesign's user avatar
  • 8,552
24 votes

I am a client and my work is being delegated without informing me

I am going to hate every word of this as I type it, but type it I must. Statement - I do not sub-contract my own work! Subcontracting exists in all areas of business I think it's more complicated ...
mayersdesign's user avatar
  • 8,552
23 votes

Client not satisfied with the design. Doesn't want to pay

The client is taking advantage of you. Plain and simple. If "payment is not an issue" as the client states, then the client would have no problem paying you what you are owed to the current point. ...
Scott's user avatar
  • 209k
23 votes

Not fond of time related pricing - what's a better way?

I have bad news. Even if your pricing model does not work on hours spent. It has to account for hours ( or any other timespan) spent, at least in aggregate. What do I mean by this? Ultimately it is ...
joojaa's user avatar
  • 57.9k
21 votes

Just how much information should you share with a former client?

I would let it go 100%. Answer all their questions and put a deadline date after which you are no longer taking requests. I will gladly help with this information, but you need to take over ...
Lucian's user avatar
  • 29.3k
21 votes

Do my potential customers need to understand the "meaning" of a logo, or just recognize it?

Your customers don't have to understand your name. Your customers don't have to understand your logo. Your customers do have to remember both. To make it easier to remember you'll typically make a ...
Ryan's user avatar
  • 23k
19 votes

Should I be charging for the social media versions of designs?

Yes. If you work on anything for a client it's billable. It doesn't matter if it's an entirely new item or a reformatting of an old/existing item. They all take your time and it's your time you charge ...
Scott's user avatar
  • 209k
18 votes

Selling a logo to a business who did not ask for one

I disagree with most of the answers here. Don't sell the logo. It just sets you up for a lot of speculative work in the worst of ways. If they do accept it, any customers they refer will expect you ...
PixelSnader's user avatar
  • 1,110
17 votes

How long are designers expected to keep client files?

I've been both the one with the backups and the one that needed a backup. In general, unless it is hard for you to keep their files (for example terabytes of video or contracts prohibit it), you ...
Aaron Butacov's user avatar
17 votes

I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?

Your client doesn't know what they want, and they don't know what any of the things you ask mean. You know the industry that the client works in, you know the name. Throw together a few different ...
Tim B's user avatar
  • 271
17 votes

Customer Requests (Sometimes) Drive Me Bonkers!

One thing I've learned over the years is that (as much as we are inclined to think so) most clients are not really idiots. They simply don't know what we know about graphic design. In my experience, ...
13ruce's user avatar
  • 3,662
16 votes
Accepted

Just how much information should you share with a former client?

I wouldn't give them or any client really anything if its one of your sources. "Thank you for your inquiry. My sources and vendors are part of the value I bring through my X years of experience. ...
Ryan's user avatar
  • 23k
15 votes

Not fond of time related pricing - what's a better way?

Capitalism means I'm free to charge whatever I want. No one has to pay it, but I am free to set my pricing however I wish. There's nothing stating you can't merely pull a figure out of thin air and ...
Scott's user avatar
  • 209k
14 votes

First client's partner demands free website redesign, wants deposit returned - moral dilemma

You say: Work was completed as per our agreement. Any concerns about the work came one month post delivery. While I am happy to work with you to reach satisfaction, this is a new job and one I must ...
DA01's user avatar
  • 50.2k
13 votes

Selling a logo to a business who did not ask for one

Your problem may stem from the first sentence: "One of my projects in college...". In every educational establishment I'm aware of, the college owns everything you create as part of your course, or ...
Graham's user avatar
  • 273
13 votes

How to handle a request for handing over 6 years of working files?

As a designer working on both sides of the fence I will only tell what we did when I was hired as in-company designer. I revised all contracts with our outsource agencies. I omit the ones where we ...
SZCZERZO KŁY's user avatar
13 votes

Customer Requests (Sometimes) Drive Me Bonkers!

The customer is not always right BUT it doesn't matter. Your job is to make sure the customer always pays. A paying customer is one that will think before they request. Immediately, you must stop ...
MonkeyZeus's user avatar
12 votes

First client's partner demands free website redesign, wants deposit returned - moral dilemma

There is no moral dilemma. If you were asked to do honest work, and you did honest work, then give them an honest bill. End of working relationship. Definitely learn the lesson to make a paper trail, ...
Simon White's user avatar
  • 1,977
12 votes

I have a client who keeps asking for quotations but never follows through

Something to consider: Charging a consultation fee then offering half or all of the fee as a credit when the contract is signed.
Ione was here's user avatar
12 votes
Accepted

Can I sell rejected logos to other clients?

As a freelancer you should (hopefully) only give away copyright for final, sold artwork, and keep any unsold alternatives/proposals/variations for yourself. In which case yes, you can sell these older,...
Lucian's user avatar
  • 29.3k

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