Photoshop with Wacom Intuos4: can't draw on low part of canvas

Question

After photoshop started and once it get focus, I can move stylus to low part of the screen. But if I switch to other app's windows, stylus can be moved to full screen.

I found a similar case on yotube, but with gimp, it can work although looks like wierd, and can be worked around by hide mouse cusor. The video is Issue with Gimp and Intuos4

With photoshop and painter, I have no luck. Do you know the solution? Any guide will be appreciated.

Answer 1

I found the solution from a post in Adobe Forums: Wacom tablet not servicing whole screen (Win 7)

Thanks god, it works. The win7's device manager cause the trouble.

I just talked to Wacom Tech support. Using an Intuos 4, and Windows 7, I was having some problems with CS5. He told me that the drivers weren't completely installed. Here's what he told me to do.

1. Open the Start Menu
2. Open the Control Panel
3. If in category view, click Hardware and Sound
4. Under "Devices and Printers", click Device Manager
5. After opening the Device Manager, go down to "Mice and Other Pointing Devices" and click the drop-down arrow
6. If you see two "HID-Compliant Mouse" categories, click on both of them, and find the one that says "Wacom Virtual HD Driver" under 'Location'.
7. Once you have found the correct device, click on the Driver tab, and click the Update Driver button
8. Click on Browse My Computer for Driver Software
9. Click Browse -> Computer -> Program Files -> Tablet // OR type in the box " C:\Program Files\Tablet " and make sure you have the "Include subfolders" option checked.
10. Click Next
11. And it should update itself. I hope this clears things up. If not, try calling the Wacom Tech Support.
    ~Kay