The QR code supplied by designer was incorrect. This was discovered by the client after all materials were printed and delivered. Everything was scrapped and reprinted. What level of responsibility does the designer have?
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1possible duplicate of An error in printed book is my fault: what do I do?– go-juntaCommented Aug 20, 2015 at 13:30
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re-reading your question, it seems like you are an intermediary somehow. In this case, @Ryan answer is more appropriate to the question than the duplicate I suggested. An intermediary has some responsibilities, and in fact possibly more than the designer.– go-juntaCommented Aug 20, 2015 at 13:43
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3Painful. The designer dropped the ball for sure. However, whoever signed off on the proofs is left holding the bag in this scenario. The good news is, no body uses QRs anyway ;-)– plainclothesCommented Aug 20, 2015 at 16:06
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Piggy-backing on @plainclothes Does the QR code lead to catswithpartyhats.com or does it simply lead to the wrong page on the expected website domain? If the latter then did the designer get client approval on the proof copy or did the designer simply have the authority to send it to the presses?– MonkeyZeusCommented Aug 20, 2015 at 20:09
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1 Answer
The designer would have to really screw up on their end, not just in design, but in the handling of the project to ever pay for a reprint. Or they'd have to really want to salvage the client and be generous.
Typically, a designer will send a final proof to the client. If the client approves it then the designer no longer has any obligation to fund fixes.
Now this is interesting because you say its a QR code. I imagine this means there was a QR code but it went to the wrong website. If the proof has that same incorrect QR code then the designer while messed up probably doesn't have to pay because the client, or you, approved it.
I will say if its an agency or even a publication and the in-house designer was the one that made the mistake, even if the client signed off, they'll probably be willing to at least offer a discount to keep the client happy.
For a full refund though the designer would've had to make a mistake AFTER the proof was approved. Say approving one version then accidentally running a different one. That doesn't sound like the case here.
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2Agreed. "Was the proof approved?" "Yes." "Not my problem." There's usually language in most contracts that says when the proof is approved any content problems are the client's, not the designer. Commented Aug 20, 2015 at 14:08